Very unpleasant place. The staff was very unfriendly, we felt unwanted. The space itself is uncomfortable and unpleasant. From an environmental point of view it’s awful that the place uses single-use cups even if you sit in.
Atmosphere: 1
Service: 2
Michelle Goldstein
I come in a few times a week early in the morning and the crew is great! Always friendly and have my drink ready since I order ahead with a personal cup. Late morning, I’ve walked by and it’s super busy.
Atmosphere: 4
Food: 4
Service: 5
Thomas Moore
I would still come here if you replaced everyone with robots
Update on 2/6:
You guys really hear all the stuff about how bad your customer service. Is it because you’re in New York you think it’s ok?
Atmosphere: 1
Food: 2
Service: 1
Sofie Vara
Usually the cashiers aren’t super friendly, which is fine, rush hour can be stressful, but I wanted to give a shoutout to Morgan who was super sweet to everyone! <3
Electronics Options
Good service for Flako…
Atmosphere: 5
Food: 5
Service: 5
Dick S (Dick s)
Again; staff attitude issue. And quality is strange
Atmosphere: 1
Food: 1
Service: 1
A “A” S
Again; staff attitude issue. And quality is strange
Atmosphere: 1
Food: 1
Service: 1
Kate Zhideleva
I’m very disappointed that no one asked me if I wanted a hot or cold beverage. I received a cold drink (I thought a hot one would be the default), and there weren’t even any ice cubes in it—it was more like a frappuccino. Also, there was no alternative milk available.
Atmosphere: 2
Food: 2
Service: 1
Vnus Hug
Wait time is getting longer and longer here even for a simple cup of hot coffee 5-10mins wait. The girls at the cashier desks are pretty slow and all over the place. What happens to management presence? Don’t see anybody actually running the place.
I have only visited this store twice, the second time was a few weeks ago and I was served by a guy who brightened my day with his attentive, funny and respectful personality.
Hours before I got some bad news and had to go to work so I wanted to fix my mood by eating something sweet and this guy made me smile, that is why I give you 4 stars, also my muffin was very good...
I apologize because I do not remember the name of the guy nor the muffin, I had a lot to think about at that moment; he is a black boy with fine features and a face that transmits the funny spirit of a little kid, the world needs more people like him!
This experience was very different from my first visit to this store, where I was served by two white girls (again my apologies for not knowing their names and referring to their physical characteristics) but their service was not that good to me, they did their job quickly and mechanically as if they wanted to get rid of me quickly and I was the only one buying at that moment.
Because of that first experience I had decided not to visit this store again, but due to time constraints I had to do it a second time and this guy changed that decision I had made.
Atmosphere: 4
Food: 4
Service: 4
Ira Davis
Got cut in front of in line by a finance bro. No restroom.
Atmosphere: 1
Food: 5
Service: 5
Edith M Ashraf
We experienced a great service! All the drinks and food were well prepared.
Atmosphere: 5
Food: 5
Service: 5
Bernadene Oosthuizen
One of the cleanest stores I have been too. Staff are wonderful, the barista was insane to watch. He is a machine.
Very unpleasant place. The staff was very unfriendly, we felt unwanted. The space itself is uncomfortable and unpleasant. From an environmental point of view it’s awful that the place uses single-use cups even if you sit in.
Atmosphere: 1
Service: 2
I come in a few times a week early in the morning and the crew is great! Always friendly and have my drink ready since I order ahead with a personal cup.
Late morning, I’ve walked by and it’s super busy.
Atmosphere: 4
Food: 4
Service: 5
I would still come here if you replaced everyone with robots
Update on 2/6:
You guys really hear all the stuff about how bad your customer service. Is it because you’re in New York you think it’s ok?
Atmosphere: 1
Food: 2
Service: 1
Usually the cashiers aren’t super friendly, which is fine, rush hour can be stressful, but I wanted to give a shoutout to Morgan who was super sweet to everyone! <3
Good service for Flako…
Atmosphere: 5
Food: 5
Service: 5
Again; staff attitude issue. And quality is strange
Atmosphere: 1
Food: 1
Service: 1
Again; staff attitude issue. And quality is strange
Atmosphere: 1
Food: 1
Service: 1
I’m very disappointed that no one asked me if I wanted a hot or cold beverage. I received a cold drink (I thought a hot one would be the default), and there weren’t even any ice cubes in it—it was more like a frappuccino. Also, there was no alternative milk available.
Atmosphere: 2
Food: 2
Service: 1
Wait time is getting longer and longer here even for a simple cup of hot coffee 5-10mins wait. The girls at the cashier desks are pretty slow and all over the place. What happens to management presence? Don’t see anybody actually running the place.
The staffs are slow and rude!
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
I have only visited this store twice, the second time was a few weeks ago and I was served by a guy who brightened my day with his attentive, funny and respectful personality.
Hours before I got some bad news and had to go to work so I wanted to fix my mood by eating something sweet and this guy made me smile, that is why I give you 4 stars, also my muffin was very good...
I apologize because I do not remember the name of the guy nor the muffin, I had a lot to think about at that moment; he is a black boy with fine features and a face that transmits the funny spirit of a little kid, the world needs more people like him!
This experience was very different from my first visit to this store, where I was served by two white girls (again my apologies for not knowing their names and referring to their physical characteristics) but their service was not that good to me, they did their job quickly and mechanically as if they wanted to get rid of me quickly and I was the only one buying at that moment.
Because of that first experience I had decided not to visit this store again, but due to time constraints I had to do it a second time and this guy changed that decision I had made.
Atmosphere: 4
Food: 4
Service: 4
Got cut in front of in line by a finance bro. No restroom.
Atmosphere: 1
Food: 5
Service: 5
We experienced a great service! All the drinks and food were well prepared.
Atmosphere: 5
Food: 5
Service: 5
One of the cleanest stores I have been too. Staff are wonderful, the barista was insane to watch. He is a machine.
Atmosphere: 5
Service: 5
Love the staff here:) super friendly and fast
Atmosphere: 5
Food: 5
Service: 5
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