As an avid coffee drinker, I was thrilled to try out Starbucks' new spicy drink. However, my recent experience at one of their locations wasn't the best. One of the employees was disrespectful and dismissive towards me because of my job, which made me feel uncomfortable and unwelcome.To add to the frustration, I received the wrong drink due to unclear communication from the employee. When I went back to correct the mistake, there were further spelling errors in my name, and the barista made a joke at my expense, which only added to the embarrassment.I have always enjoyed going to this Starbucks location, but this experience left me feeling disrespected and belittled. I believe that all customers should be treated with respect, regardless of their occupation, appearance, or social status, and I hope that this location can take steps to improve its customer service.I would like to see the employees trained to communicate more clearly and to have a better understanding of how to treat all customers in a respectful and welcoming manner. Ultimately, I hope that this location can improve its service and provide a positive experience for all customers.
Food: 1
Service: 1
Maria Adelaida Trujillo Velez
The worst service, very rude, they serve you badly and in a hurry. There is nowhere to sit and eat.
Atmosphere: 1
Food: 5
Service: 1
Inez
So because you close at 9pm I can’t buy anything after 8pm that has to be made by a blender because your employees started cleaning by 8pm. I walked in there at 8:13pm yesterday Thursday the 11th, and was told that the blenders were broken, i said, or are they all cleaned, and you just don’t want to clean it again. I also said i could be your secret shopper and he didn’t care… please find employee that wants to work for your business and not be lazy! Never again will i go to this one!
Svetlana B
After ordering my drink online and arriving ten minutes later, it still wasn’t ready. I politely asked the barista for a cold water with ice to go along with my order, which she agreed to. Despite waiting in an empty store for some time, I received my drink without the water. I considered asking for a bit more cold oat milk to avoid burning myself, but the barista was too far away, and I didn’t want to shout. I waited for her to come closer so I could ask, but instead, she accused me of disrespecting her and refused to talk to me. I tried to explain that I was simply waiting for her to approach, but she insisted I had offended her somehow. She then rudely bid me farewell in a way that clearly lacked sincerity. Despite being a loyal Starbucks customer for years and enjoying the drinks, this unpleasant interaction has deterred me from returning to this location.It was at 9 am if manager is care to have a conversation with the barista about her attitude.
Atmosphere: 1
Service: 1
M
No bathroom!
Agostina Borghese
The worst service in a Starbucks. They did not want to charge us in cash with the excuse that the place closes at 9 pm and they have to make cash since we arrived at 8:30 pm. The place does not have a bathroom ?
Atmosphere: 3
Food: 5
Service: 1
Sarah B
Just want to say that the barista was kind enough to turn one of my favorite drinks here into a hot drink because I told her I was so cold. And she recreated it as a hot drink to perfection. Perfect flavor, perfect temperature. Before I ordered that I wanted to try a new drink, to my disappointment it wouldn't be available until the next day. She offered me a sample of that as well. Great customer service from her and her team!
Atmosphere: 5
Food: 5
Service: 5
T
NEVER, and I mean NEVER coming here again. I’ve come here a few times in the past and never had any issues, but recently???? Omg *eyeroll*. I came in this morning and the taller girl that wears her black mask over her mouth only, has THEE NASTIEST attitude. I ordered something to be heated up and instead of her handing it to me, so walks over to the mobile order section, and drops it there. Her coworker then gave me my item, like wth is the issue?? I didn’t order it for mobile pickup, I ordered it in-house. So?? Just so nasty. Mind you, this isn’t the first time I’ve encountered her nasty attitude. Only person that had a pleasant demeanor was the person that was doing the iced drinks. Very nice. Everyone else? Bleh! Will not waste my money here again. Also, the food I got warmed up was very dry, and smelled weird. Smh
Atmosphere: 1
Food: 1
Service: 1
I E
Hardly any seating, dreadful selection of non coffee drinks. Rubbish.
Nyki Wilson
This has to be one of my favorite locations. The staff is always amazing. The wait time is usually a few minutes but that should be
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinash Without Spinash Wrap, Salted Caramel Frappucchino
As an avid coffee drinker, I was thrilled to try out Starbucks' new spicy drink. However, my recent experience at one of their locations wasn't the best. One of the employees was disrespectful and dismissive towards me because of my job, which made me feel uncomfortable and unwelcome.To add to the frustration, I received the wrong drink due to unclear communication from the employee. When I went back to correct the mistake, there were further spelling errors in my name, and the barista made a joke at my expense, which only added to the embarrassment.I have always enjoyed going to this Starbucks location, but this experience left me feeling disrespected and belittled. I believe that all customers should be treated with respect, regardless of their occupation, appearance, or social status, and I hope that this location can take steps to improve its customer service.I would like to see the employees trained to communicate more clearly and to have a better understanding of how to treat all customers in a respectful and welcoming manner. Ultimately, I hope that this location can improve its service and provide a positive experience for all customers.
Food: 1
Service: 1
The worst service, very rude, they serve you badly and in a hurry. There is nowhere to sit and eat.
Atmosphere: 1
Food: 5
Service: 1
So because you close at 9pm I can’t buy anything after 8pm that has to be made by a blender because your employees started cleaning by 8pm. I walked in there at 8:13pm yesterday Thursday the 11th, and was told that the blenders were broken, i said, or are they all cleaned, and you just don’t want to clean it again. I also said i could be your secret shopper and he didn’t care… please find employee that wants to work for your business and not be lazy! Never again will i go to this one!
After ordering my drink online and arriving ten minutes later, it still wasn’t ready. I politely asked the barista for a cold water with ice to go along with my order, which she agreed to. Despite waiting in an empty store for some time, I received my drink without the water. I considered asking for a bit more cold oat milk to avoid burning myself, but the barista was too far away, and I didn’t want to shout. I waited for her to come closer so I could ask, but instead, she accused me of disrespecting her and refused to talk to me. I tried to explain that I was simply waiting for her to approach, but she insisted I had offended her somehow. She then rudely bid me farewell in a way that clearly lacked sincerity. Despite being a loyal Starbucks customer for years and enjoying the drinks, this unpleasant interaction has deterred me from returning to this location.It was at 9 am if manager is care to have a conversation with the barista about her attitude.
Atmosphere: 1
Service: 1
No bathroom!
The worst service in a Starbucks. They did not want to charge us in cash with the excuse that the place closes at 9 pm and they have to make cash since we arrived at 8:30 pm. The place does not have a bathroom ?
Atmosphere: 3
Food: 5
Service: 1
Just want to say that the barista was kind enough to turn one of my favorite drinks here into a hot drink because I told her I was so cold. And she recreated it as a hot drink to perfection. Perfect flavor, perfect temperature. Before I ordered that I wanted to try a new drink, to my disappointment it wouldn't be available until the next day. She offered me a sample of that as well. Great customer service from her and her team!
Atmosphere: 5
Food: 5
Service: 5
NEVER, and I mean NEVER coming here again. I’ve come here a few times in the past and never had any issues, but recently???? Omg *eyeroll*. I came in this morning and the taller girl that wears her black mask over her mouth only, has THEE NASTIEST attitude. I ordered something to be heated up and instead of her handing it to me, so walks over to the mobile order section, and drops it there. Her coworker then gave me my item, like wth is the issue?? I didn’t order it for mobile pickup, I ordered it in-house. So?? Just so nasty. Mind you, this isn’t the first time I’ve encountered her nasty attitude. Only person that had a pleasant demeanor was the person that was doing the iced drinks. Very nice. Everyone else? Bleh! Will not waste my money here again. Also, the food I got warmed up was very dry, and smelled weird. Smh
Atmosphere: 1
Food: 1
Service: 1
Hardly any seating, dreadful selection of non coffee drinks. Rubbish.
This has to be one of my favorite locations. The staff is always amazing. The wait time is usually a few minutes but that should be
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spinash Without Spinash Wrap, Salted Caramel Frappucchino
Restaurantji Recommends
They missed one of my items and I had to wait for extra time.
Atmosphere: 5
Food: 5
Service: 4
Rude, terrible
Atmosphere: 1
Food: 1
Service: 1
So good nice
Atmosphere: 5
Food: 5
Service: 5
Pricey and slow service. Orders not made as requested.
Atmosphere: 3
Food: 4
Service: 3
Poorest service ever,last time I gave tips in a Starbucks!
Atmosphere: 1
Food: 3
Service: 1