Rude barista. I ordered Matcha Latte with soy milk but received standard milk. I checked the app to see if I made a mistake in ordering but it turns out I didn’t. I tried to speak with the barista and he was so rude saying this is not his fault and refuse to make me another drink. I couldn’t even drink this as I am lactose intolerant. Very bad service.
Jamie Z
cashier had a rude attitude when I corrected him on my drink very impatient
Atmosphere: 1
Food: 1
Service: 1
Galila
They were so rude, and made my drink wrong twice. I gave up and left. There is also no seating or building atmosphere.
Atmosphere: 1
Food: 1
Service: 1
Jonathan Mingozzi
Don't understand why this Starbucks is the worst rated in the US. Had a good and fast experience at this one.
jackie whitaker
Very unfriendly! Don’t come here if you want to be put in a bad mood. The lady who works Sunday around 4 should be fired.
Jess L
barista very rude. lack of management. Very slow and inefficient. Terrible service
Atmosphere: 1
Food: 2
Service: 1
Sushen Penakalapati
Horrible customer service and they made my drink bad!
Atmosphere: 1
Food: 1
Service: 1
Elaine Liang
So rude. Throwing attitude.
Smm 3292
More bums than chairs
Valerie Seckler
Check out Xmas Blend '24, featuring Aged Sumatra coffee.
i asked for a cup of iced water and they asked for 1.20 🤣 i asked why and they said this is not the normal starbucks it is THE NYU starbucks and that’s why they need to charge for the water too…??? im pretty sure the New York State Senate Bill 2023-S2981 requires food establishments to provide free tap water upon request. 💀💀💀💀
S Z
This Starbucks is usually very crowded, likely due to its proximity to the NYU campus. It almost feels like a monopoly since there aren’t many other cafes nearby. However, that doesn’t excuse the unprofessional service I experienced. I ordered a tea, which should be as simple as adding hot water to a cup with a tea bag. Unfortunately, my order was forgotten at first, and when I reminded the staff, they quickly made it but left the tea bag’s string and tag in the cup. Now, I have to drink it with the paper tag and string floating in my cup. Definitely not the experience you’d expect!
Atmosphere: 1
Food: 2
Service: 1
Daisy Dai
Do not come to this store! The staff here are extremely rude. I ordered the same item that usually costs me $6.4 at other locations, but here it was $10.7. When I asked for a cup of hot water, they charged me an additional 1.19, even though hot water is free at other stores. They also don’t accept customized orders. I can normally add cold foam to hot drinks at other Starbucks, but the manager here said NO. There are other Starbucks nearby, so I highly recommend avoiding this one.
Rude barista. I ordered Matcha Latte with soy milk but received standard milk. I checked the app to see if I made a mistake in ordering but it turns out I didn’t. I tried to speak with the barista and he was so rude saying this is not his fault and refuse to make me another drink. I couldn’t even drink this as I am lactose intolerant. Very bad service.
cashier had a rude attitude when I corrected him on my drink very impatient
Atmosphere: 1
Food: 1
Service: 1
They were so rude, and made my drink wrong twice. I gave up and left. There is also no seating or building atmosphere.
Atmosphere: 1
Food: 1
Service: 1
Don't understand why this Starbucks is the worst rated in the US. Had a good and fast experience at this one.
Very unfriendly! Don’t come here if you want to be put in a bad mood. The lady who works Sunday around 4 should be fired.
barista very rude. lack of management. Very slow and inefficient. Terrible service
Atmosphere: 1
Food: 2
Service: 1
Horrible customer service and they made my drink bad!
Atmosphere: 1
Food: 1
Service: 1
So rude. Throwing attitude.
More bums than chairs
Check out Xmas Blend '24, featuring Aged Sumatra coffee.
Restaurantji Recommends
rude staff!!!!
Atmosphere: 1
Food: 1
Service: 1
No restroom
Service: 4
i asked for a cup of iced water and they asked for 1.20 🤣 i asked why and they said this is not the normal starbucks it is THE NYU starbucks and that’s why they need to charge for the water too…??? im pretty sure the New York State Senate Bill 2023-S2981 requires food establishments to provide free tap water upon request. 💀💀💀💀
This Starbucks is usually very crowded, likely due to its proximity to the NYU campus. It almost feels like a monopoly since there aren’t many other cafes nearby. However, that doesn’t excuse the unprofessional service I experienced. I ordered a tea, which should be as simple as adding hot water to a cup with a tea bag. Unfortunately, my order was forgotten at first, and when I reminded the staff, they quickly made it but left the tea bag’s string and tag in the cup. Now, I have to drink it with the paper tag and string floating in my cup. Definitely not the experience you’d expect!
Atmosphere: 1
Food: 2
Service: 1
Do not come to this store! The staff here are extremely rude. I ordered the same item that usually costs me $6.4 at other locations, but here it was $10.7. When I asked for a cup of hot water, they charged me an additional 1.19, even though hot water is free at other stores. They also don’t accept customized orders. I can normally add cold foam to hot drinks at other Starbucks, but the manager here said NO. There are other Starbucks nearby, so I highly recommend avoiding this one.
Atmosphere: 1
Food: 1
Service: 1
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