Order an eggnog latte, entire staff ignored me by talking amongst themselves and fulfilling other orders. Too bad, this place could use better employees.
Atmosphere: 1
Food: 1
Service: 1
Gabriela Kralik
Staff is very kind and friendly! The drinks are inconsistent. Some days they're good and others they're not. They seem to be a very busy location so they must be prioritizing speed over flavor.
Atmosphere: 3
Food: 2
Service: 5
RefinedByGrace
The 2.0 review this location possesses is, sadly, entirely justified.
Google lists the closing time as 10pm. I walked in at 9:05pm and was met with a loud chant of “We’re closed” repeated several times. The volume and tone were so abrupt that I froze. I felt startled and confused that simply stepping inside created that reaction.
Customer service is supposed to be a priority at Starbucks. Instead, I experienced disregard and unprofessional behavior from the three staff members present, two men and one woman.
After the woman noticed how startled I was, her tone softened and she repeated that they were closed. I told her that I only walked in because Google showed a 10pm closing time. She apologized and explained that they were already closed, so I politely stepped out.
If a Starbucks located directly across a station as busy as Grand Central Metro North has a different closing time than what is listed online, I believe it should be updated. Many people rely on Google Maps for accurate hours.
I will not return to this Starbucks. The way I was spoken to showed me that professionalism and care for customers are lacking at this location.
Atmosphere: 1
Food: 1
Service: 1
Jeremy Jatindranath
Slow service. Orders constantly incorrect. 43rd/Lexington location much better right outside.
Atmosphere: 1
Food: 2
Service: 1
Karla Czochech
I go here every day morning and afternoon. There's a new manager/supervisor at least I think she is. She's heavy-set with tattoos and white tortoise shell glasses. She's very rude and short with the staff. On Friday I didn't see her and the staff looked happy. Today they were back to misery
easygee007
This might be the slowest and most unorganized Starbucks I have ever been in. One barista is making the specialty drinks, spending 5 minutes per drink while the line is queuing up. This is a train station, and people are trying to catch their train on time, but there is absolutely no rush here.
Atmosphere: 1
Food: 3
Service: 1
M S
This is the worst experience ever. I was browsing the cups and mugs and picked them up to see how it feels, a rude waitress abruptly told me to stop touching. She said I’m not allowed to touch them. What??? I took one mug decided to purchase and waited to pay in line, she came back and asked me, among so many others in line , that if i am buying it or just touching it. It’s extremely rude. I feel she’s racist. Never been treated like this before.
Atmosphere: 1
Food: 1
Service: 1
Menny
Nice, friendly staff. Solid chocolate chip cookie. Bit overpriced.
Atmosphere: 5
Food: 4
Service: 5
A Abbas
Good service, friendly workers
Aure Kuosmanen
I ordered a drink and gave my name as Aure. What I got back was Ole — a name that’s not even close. I didn’t recognize it because it’s simply not my name, and on top of that, I’m half deaf, so I rely even more on accuracy. When I explained that I didn’t hear or recognize the name because it wasn’t mine, the Starbucks employee told me not to “snap” at her — but I wasn’t snapping. I was pointing out a genuine issue: how am I supposed to know it’s my order if the name is completely wrong? It’s frustrating to be met with attitude when the mistake wasn’t mine. I expect better communication and customer service — especially from someone representing the company at the counter. That interaction could’ve been handled with much more professionalism and understanding.
I don't know why the reviews are so bad, hard-working crew and drink came out in ~10 minutes. Mobile order guessed 4-7 minutes. Was slammed w business on a Saturday late morning
Luigi damelia
Server was abrupt and no patience when paying
Atmosphere: 3
Food: 5
Service: 1
valerie bruno
They’re suppose to be open but aren’t letting anyone in
Alexander Burg
genuinely the slowest Starbucks ever. 4 people take their time and for the life of them cannot multi task. God forbid someone needs to catch a train. Give yourself more than 15 minutes, even if it’s empty. 1 person does the food, coffees, and teas, and register. And if food is in the oven, they stand there giggling and can’t take an order or pour a coffee… make it make sense
Order an eggnog latte, entire staff ignored me by talking amongst themselves and fulfilling other orders. Too bad, this place could use better employees.
Atmosphere: 1
Food: 1
Service: 1
Staff is very kind and friendly! The drinks are inconsistent. Some days they're good and others they're not. They seem to be a very busy location so they must be prioritizing speed over flavor.
Atmosphere: 3
Food: 2
Service: 5
The 2.0 review this location possesses is, sadly, entirely justified.
Google lists the closing time as 10pm. I walked in at 9:05pm and was met with a loud chant of “We’re closed” repeated several times. The volume and tone were so abrupt that I froze. I felt startled and confused that simply stepping inside created that reaction.
Customer service is supposed to be a priority at Starbucks. Instead, I experienced disregard and unprofessional behavior from the three staff members present, two men and one woman.
After the woman noticed how startled I was, her tone softened and she repeated that they were closed. I told her that I only walked in because Google showed a 10pm closing time. She apologized and explained that they were already closed, so I politely stepped out.
If a Starbucks located directly across a station as busy as Grand Central Metro North has a different closing time than what is listed online, I believe it should be updated. Many people rely on Google Maps for accurate hours.
I will not return to this Starbucks. The way I was spoken to showed me that professionalism and care for customers are lacking at this location.
Atmosphere: 1
Food: 1
Service: 1
Slow service. Orders constantly incorrect. 43rd/Lexington location much better right outside.
Atmosphere: 1
Food: 2
Service: 1
I go here every day morning and afternoon. There's a new manager/supervisor at least I think she is. She's heavy-set with tattoos and white tortoise shell glasses. She's very rude and short with the staff. On Friday I didn't see her and the staff looked happy. Today they were back to misery
This might be the slowest and most unorganized Starbucks I have ever been in. One barista is making the specialty drinks, spending 5 minutes per drink while the line is queuing up. This is a train station, and people are trying to catch their train on time, but there is absolutely no rush here.
Atmosphere: 1
Food: 3
Service: 1
This is the worst experience ever. I was browsing the cups and mugs and picked them up to see how it feels, a rude waitress abruptly told me to stop touching. She said I’m not allowed to touch them. What??? I took one mug decided to purchase and waited to pay in line, she came back and asked me, among so many others in line , that if i am buying it or just touching it. It’s extremely rude. I feel she’s racist. Never been treated like this before.
Atmosphere: 1
Food: 1
Service: 1
Nice, friendly staff. Solid chocolate chip cookie. Bit overpriced.
Atmosphere: 5
Food: 4
Service: 5
Good service, friendly workers
I ordered a drink and gave my name as Aure. What I got back was Ole — a name that’s not even close. I didn’t recognize it because it’s simply not my name, and on top of that, I’m half deaf, so I rely even more on accuracy.
When I explained that I didn’t hear or recognize the name because it wasn’t mine, the Starbucks employee told me not to “snap” at her — but I wasn’t snapping. I was pointing out a genuine issue: how am I supposed to know it’s my order if the name is completely wrong?
It’s frustrating to be met with attitude when the mistake wasn’t mine. I expect better communication and customer service — especially from someone representing the company at the counter. That interaction could’ve been handled with much more professionalism and understanding.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Terrible
Atmosphere: 1
Food: 1
Service: 1
I don't know why the reviews are so bad, hard-working crew and drink came out in ~10 minutes. Mobile order guessed 4-7 minutes. Was slammed w business on a Saturday late morning
Server was abrupt and no patience when paying
Atmosphere: 3
Food: 5
Service: 1
They’re suppose to be open but aren’t letting anyone in
genuinely the slowest Starbucks ever. 4 people take their time and for the life of them cannot multi task. God forbid someone needs to catch a train. Give yourself more than 15 minutes, even if it’s empty. 1 person does the food, coffees, and teas, and register. And if food is in the oven, they stand there giggling and can’t take an order or pour a coffee… make it make sense
Atmosphere: 1
Food: 4
Service: 1
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