I never knew about this Starbucks location I just saw this evening and came by to buy my snowman cookie; and the service they provided me was so so warm; so kind and I felt I’m at home… Kevin who help me with my order checkout was so so sweet…. He provided me with the most welcoming customer service that I never got anywhere; never at any other Starbucks…. 31st December 2025 over here will be a great time and thing to remember and look back…
Atmosphere: 5
Food: 5
Service: 5
Heidi E
Great staff
Atmosphere: 3
Food: 5
Service: 5
Thomas Daly
The Starbucks is slow and the workers have no urgency. I ordered 3 drinks and I got one right away and then 10 minutes later they had still not started making the other 2. I had to tell the workers that I had not received my other drinks and that’s when they finally realized.
After that when they were making my drinks they informed me that they ran out of iced coffee. I don’t know how you can run out of iced coffee. Very bad experience will not be returning.
Atmosphere: 1
Food: 3
Service: 1
Jacinda Maatu
Clean and quick and right at Grand Central terminal entrance
Atmosphere: 5
Food: 5
Service: 3
Baker Simmons
I’ve frequented this location regularly due to its proximity to my workplace (located above the store). However, after today’s visit, I won’t be returning.
The barista informed me of a new policy requiring a purchase for water or restroom access. This decision feels particularly ill-timed and inconsiderate with summer approaching—hydration and accessibility should not come at a premium. What’s more, I had already spent nearly $20 on breakfast earlier that same day.
While I chose not to make a scene, the principle stands: charging $3.26 for water is unacceptable. After years as a loyal customer, this is the last transaction Starbucks will see from me.
Disappointed #chk 668507
Service: 1
Bella B
I am a regular at this Starbucks and Lucille’s top notch customer service is what keeps me coming and I am sure it’s the case for a lot. As busy as this location gets,she makes it all worth it. Lucille always goes above and beyond to ensure her guests are happy. She is certainly the face of this Starbucks in my opinion and deserves lots of accolades. Thank you for being amazing 🤩 Please make sure this review gets passed on to her as she deserves to know just how amazing she is.
Atmosphere: 5
Food: 5
Service: 5
Chester Chin
The employee was speech impaired, got 1 of 2 Coffee orders wrong and food order incorrect
Atmosphere: 3
Food: 3
Service: 2
camilo jose mora calderon
Very nice
Atmosphere: 5
Food: 4
Service: 5
Emerson Veira Carvajal
Bro… I waited over 20 minutes when I place my on the go order 6 minutes ago. Crazy slow man and I worked at a Dunkin Donuts in the past
Atmosphere: 2
Food: 2
Service: 1
R.I. Ether
I work for the MTA and I went inside for a quick coffee and bathroom break. The entire staff made me feel valued as a City Worker and customer. I will always give them my business.
I never knew about this Starbucks location I just saw this evening and came by to buy my snowman cookie; and the service they provided me was so so warm; so kind and I felt I’m at home… Kevin who help me with my order checkout was so so sweet…. He provided me with the most welcoming customer service that I never got anywhere; never at any other Starbucks…. 31st December 2025 over here will be a great time and thing to remember and look back…
Atmosphere: 5
Food: 5
Service: 5
Great staff
Atmosphere: 3
Food: 5
Service: 5
The Starbucks is slow and the workers have no urgency. I ordered 3 drinks and I got one right away and then 10 minutes later they had still not started making the other 2. I had to tell the workers that I had not received my other drinks and that’s when they finally realized.
After that when they were making my drinks they informed me that they ran out of iced coffee. I don’t know how you can run out of iced coffee. Very bad experience will not be returning.
Atmosphere: 1
Food: 3
Service: 1
Clean and quick and right at Grand Central terminal entrance
Atmosphere: 5
Food: 5
Service: 3
I’ve frequented this location regularly due to its proximity to my workplace (located above the store). However, after today’s visit, I won’t be returning.
The barista informed me of a new policy requiring a purchase for water or restroom access. This decision feels particularly ill-timed and inconsiderate with summer approaching—hydration and accessibility should not come at a premium. What’s more, I had already spent nearly $20 on breakfast earlier that same day.
While I chose not to make a scene, the principle stands: charging $3.26 for water is unacceptable. After years as a loyal customer, this is the last transaction Starbucks will see from me.
Disappointed
#chk 668507
Service: 1
I am a regular at this Starbucks and Lucille’s top notch customer service is what keeps me coming and I am sure it’s the case for a lot.
As busy as this location gets,she makes it all worth it.
Lucille always goes above and beyond to ensure her guests are happy.
She is certainly the face of this Starbucks in my opinion and deserves lots of accolades.
Thank you for being amazing 🤩
Please make sure this review gets passed on to her as she deserves to know just how amazing she is.
Atmosphere: 5
Food: 5
Service: 5
The employee was speech impaired, got 1 of 2 Coffee orders wrong and food order incorrect
Atmosphere: 3
Food: 3
Service: 2
Very nice
Atmosphere: 5
Food: 4
Service: 5
Bro…
I waited over 20 minutes when I place my on the go order 6 minutes ago. Crazy slow man and I worked at a Dunkin Donuts in the past
Atmosphere: 2
Food: 2
Service: 1
I work for the MTA and I went inside for a quick coffee and bathroom break. The entire staff made me feel valued as a City Worker and customer. I will always give them my business.
Absolutely blown away by their customer service.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Popular place! Busy but not overly crowded! I charged my phone, I had a good coffee, what else could I ask for? 👍
Atmosphere: 5
Service: 5
Staff need to change Gove more frequently between preparing food. Female staff with long disgusting artificial nails, don’t trust.
Atmosphere: 3
Food: 3
Service: 3
I come here after 5pm every other day during the weekday and there is one girl who is always nasty to me. I don’t know why.
We bought hot water and drank tea from bags, and I liked it.
Atmosphere: 1
Food: 2
Service: 1
The people who work here made my experience at this location a great one. Very friendly and kind.
Atmosphere: 5
Food: 4
Service: 5
Loading...