WORST DINING EXPERIENCE EVER! The waiters are super unprofessional. We were told that our table would be ready for sure in half an hour but had to wait for more than an hour to be seated even with a reservation. Nobody at the reception asked us for a coat check. We were assigned to a table beside the fireplace facing the kitchen door that looks like as if the table was set up on the spot. The menu was confusing with only Christmas prix fixe and doesn’t have the beef Wellington on it which was what we came to this restaurant for. All the waiters walked aimlessly, and no one came to our table to ask how the food was for once, which is the service I would expect to receive at any restaurant, notwithstanding that The Clocktower is a Michelin restaurant. The Foie Gras was okay, the beef tartare was mid, and the beef Wellington tasted like they put in 10 tablespoons of salt.
Atmosphere: 2
Food: 2
Service: 1
Olivia Sara
We came here on a recent trip to NYC. We came specifically for the beef Wellington for 2 which certainly delivered. It was cooked perfectly! They do give you a heads up when ordering that it takes 45 minutes. We knew we would be full from that so we skipped appetizers. Our waitress was great. It was very dark in the dining room we were in but it was very cozy with a fireplace. The only service hiccup was a food runner from the kitchen attempted to deliver food to our table that wasn't ours, it was for the table next to us. Then later on the same guy went to deliver food to the table on the other side of us, but it was not their food either but a table towards the front of the room. Not a big deal, just something to note! We overall enjoyed our meal here and would definitely recommend the Wellington
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Beef Wellington
Jason Xu
Terrible service. Manage to mix sparking water with flat.. didn’t ask if my wife wanted flat or sparking… poured sparkling then my wife told the server that she wanted flat, the waiter then poured flat right into sparkling water… I guess this is a new water mix. Then the waiter manages to spill sparkling water all of my glass and table. Didn’t wipe the table and left and I needed to ask for the table to get cleaned. Beyond that I had ask multiple times to get water. In terms of food it was so so beef Wellington was fine. Very disappointing. Lack of training or maybe they just don’t care. What this type of service doesn’t matter even if they have most amazing food, still terrible experience. I have emailed management at the restaurant so far no response yet. We ate there last week.
Atmosphere: 3
Food: 2
Xiuya Gang
Rarely leaves a review. This is the worse dinning experience. Booked a reservation for 8:45pm, we were told the previous group didn’t left and need to wait another 15min. We ended up got seated at 9:40pm. This is UNACCEPTABLE. We finished ordering at 9:45pm, waited for another 25 minutes for appetizers to arrive. We only ordered raw appetizers, which I’m wondering how in the world can those appetizers take 25 minutes to make. The manager sent complimentary snacks which are 4 slices of dried bread with salty tasting butter, and a plate of salad that’s probably being returned by someone else. After finishing all the appetizers, we waited for another 20 minutes for the main dish. Beef Wellington is poorly cooked, the outside is completely cold, the chef didn’t even bother to properly heat the frozen Wellington brought from supermarket. Shepherds’ pie was so salty and oily. It’s impossible to enjoy.
The service was a nightmare as well. Servers didn’t know how to pour water. Littler half bottle of the water were poured out without an apology.
Because we were seated so late, the service team keep rushing us.
WORST SERVICE AND FOOD. DO NOT RECOMMEND
Atmosphere: 1
Food: 1
Service: 1
Mark Shawley
This is a really nice place
Atmosphere: 5
Food: 4
Service: 4
Jingyi Zheng
I was here last night for my birthday.At the beginning everything was fine, and I was ordered the beef Wellington tbh its not bad but we were sitting there waiting so long almost like an hour just for a steak,and they also extra charge bill for the duck, I didn’t ordered that 😅😅😅
Atmosphere: 1
Food: 1
Service: 1
Julia Liang
The atmosphere was very warm and calm and relaxing. I didn’t make a reservation but the host very nicely helped sit me in. The food looked plain but tasted pretty good- especially the potatoes.
Atmosphere: 5
Food: 4
Service: 5
Ignacio Bravo-Fuentes
Visited the Clocktower for drinks at the bar and had a great time. Our bartenders, Angel and Carlos, were very friendly and their cocktails were 🔥
Atmosphere: 5
Food: 5
Service: 5
Qianyi
The service is first-class, the explanations are in place, no nonsense, and you have enough space to enjoy the pleasure of eating.
Atmosphere: 5
Food: 5
Service: 5
Caitlin F.
We just hosted a dinner this past Saturday for 34 people to celebrate my husband's 40th birthday and the Clocktower and all the staff did a wonderful job. I reached out to Samantha Chin a number of months ago and she was wonderful to work with when helping me set the menu, answering questions I had, and overall making sure everything went off without a hitch. Then the night of, I cannot say enough wonder things about the servers, other wait staff, and the individual gentleman who was in charge that evening. Our guests commented on how amazing the staff was. No water glass was left empty, no request was too small, drinks came out fast. It was really well done. The food was excellent. I highly recommend the Clocktower for an event.
Loved this hotel bar (and I wasn't even staying here). Really cute decor and the drinks are delicious. The staff was super attentive and there were plenty of open seats on a Saturday night.
Atmosphere: 4
Food: 4
Service: 4
Mandy Musselle
Permanently closed!
Miguel Vargas
Amazing service, food and atmosphere. Definitely a must try!
Atmosphere: 5
Food: 5
Service: 5
Ming Zhang
Nice food and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scallops, Beef Wellington
danielle caserta
Great place for breakfast meetings. Quiet enough with great service and elevated vibe.
WORST DINING EXPERIENCE EVER! The waiters are super unprofessional. We were told that our table would be ready for sure in half an hour but had to wait for more than an hour to be seated even with a reservation. Nobody at the reception asked us for a coat check. We were assigned to a table beside the fireplace facing the kitchen door that looks like as if the table was set up on the spot. The menu was confusing with only Christmas prix fixe and doesn’t have the beef Wellington on it which was what we came to this restaurant for. All the waiters walked aimlessly, and no one came to our table to ask how the food was for once, which is the service I would expect to receive at any restaurant, notwithstanding that The Clocktower is a Michelin restaurant. The Foie Gras was okay, the beef tartare was mid, and the beef Wellington tasted like they put in 10 tablespoons of salt.
Atmosphere: 2
Food: 2
Service: 1
We came here on a recent trip to NYC. We came specifically for the beef Wellington for 2 which certainly delivered. It was cooked perfectly! They do give you a heads up when ordering that it takes 45 minutes. We knew we would be full from that so we skipped appetizers. Our waitress was great. It was very dark in the dining room we were in but it was very cozy with a fireplace. The only service hiccup was a food runner from the kitchen attempted to deliver food to our table that wasn't ours, it was for the table next to us. Then later on the same guy went to deliver food to the table on the other side of us, but it was not their food either but a table towards the front of the room. Not a big deal, just something to note! We overall enjoyed our meal here and would definitely recommend the Wellington
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Beef Wellington
Terrible service. Manage to mix sparking water with flat.. didn’t ask if my wife wanted flat or sparking… poured sparkling then my wife told the server that she wanted flat, the waiter then poured flat right into sparkling water… I guess this is a new water mix. Then the waiter manages to spill sparkling water all of my glass and table. Didn’t wipe the table and left and I needed to ask for the table to get cleaned. Beyond that I had ask multiple times to get water. In terms of food it was so so beef Wellington was fine. Very disappointing. Lack of training or maybe they just don’t care. What this type of service doesn’t matter even if they have most amazing food, still terrible experience. I have emailed management at the restaurant so far no response yet. We ate there last week.
Atmosphere: 3
Food: 2
Rarely leaves a review. This is the worse dinning experience. Booked a reservation for 8:45pm, we were told the previous group didn’t left and need to wait another 15min. We ended up got seated at 9:40pm. This is UNACCEPTABLE. We finished ordering at 9:45pm, waited for another 25 minutes for appetizers to arrive. We only ordered raw appetizers, which I’m wondering how in the world can those appetizers take 25 minutes to make. The manager sent complimentary snacks which are 4 slices of dried bread with salty tasting butter, and a plate of salad that’s probably being returned by someone else. After finishing all the appetizers, we waited for another 20 minutes for the main dish. Beef Wellington is poorly cooked, the outside is completely cold, the chef didn’t even bother to properly heat the frozen Wellington brought from supermarket. Shepherds’ pie was so salty and oily. It’s impossible to enjoy.
The service was a nightmare as well. Servers didn’t know how to pour water. Littler half bottle of the water were poured out without an apology.
Because we were seated so late, the service team keep rushing us.
WORST SERVICE AND FOOD. DO NOT RECOMMEND
Atmosphere: 1
Food: 1
Service: 1
This is a really nice place
Atmosphere: 5
Food: 4
Service: 4
I was here last night for my birthday.At the beginning everything was fine, and I was ordered the beef Wellington tbh its not bad but we were sitting there waiting so long almost like an hour just for a steak,and they also extra charge bill for the duck, I didn’t ordered that 😅😅😅
Atmosphere: 1
Food: 1
Service: 1
The atmosphere was very warm and calm and relaxing. I didn’t make a reservation but the host very nicely helped sit me in. The food looked plain but tasted pretty good- especially the potatoes.
Atmosphere: 5
Food: 4
Service: 5
Visited the Clocktower for drinks at the bar and had a great time. Our bartenders, Angel and Carlos, were very friendly and their cocktails were 🔥
Atmosphere: 5
Food: 5
Service: 5
The service is first-class, the explanations are in place, no nonsense, and you have enough space to enjoy the pleasure of eating.
Atmosphere: 5
Food: 5
Service: 5
We just hosted a dinner this past Saturday for 34 people to celebrate my husband's 40th birthday and the Clocktower and all the staff did a wonderful job. I reached out to Samantha Chin a number of months ago and she was wonderful to work with when helping me set the menu, answering questions I had, and overall making sure everything went off without a hitch. Then the night of, I cannot say enough wonder things about the servers, other wait staff, and the individual gentleman who was in charge that evening. Our guests commented on how amazing the staff was. No water glass was left empty, no request was too small, drinks came out fast. It was really well done. The food was excellent. I highly recommend the Clocktower for an event.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Loved this hotel bar (and I wasn't even staying here). Really cute decor and the drinks are delicious. The staff was super attentive and there were plenty of open seats on a Saturday night.
Atmosphere: 4
Food: 4
Service: 4
Permanently closed!
Amazing service, food and atmosphere. Definitely a must try!
Atmosphere: 5
Food: 5
Service: 5
Nice food and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Scallops, Beef Wellington
Great place for breakfast meetings. Quiet enough with great service and elevated vibe.
Atmosphere: 5
Food: 5
Service: 5
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