My friends & I love coming here for the occasional after work HH catch up. We always have a great time and service is đđź. We will keep coming.
Atmosphere: 5
Food: 5
Service: 5
Jim Condron
I used to frequent the Otter often then I found out that Jack, who was one of the managers had been let go( Probably for reasons that were personal beliefs and opinions of people by the HR department)He was the entire reason that we ever went to this place. The food has never been better than mediocre, but his energy and aura were such that it made us come back. The staff there is wonderful, but apparently the new ownership is destroying something special. I wonât be back.
Atmosphere: 1
Food: 1
Service: 1
Michelle Veronica
We understand it was Valentineâs Day and very busy, and we appreciate that the staff tried to take accountability. However, our experience was disappointing. We ordered through three different servers, which seemed to cause confusion. Our appetizer took over an hour and arrived after we finished our entrees (it was comped). We also ordered a second order of fries that never came we asked three different waiters about it and were told it would be compensated along with a free dessert. We received the dessert, but the fries never arrived. The check still included one order of fries. We understand it was a busy night, but the delays and lack of coordination took away from the experience. Hopefully next time will be a better experience
Atmosphere: 3
Food: 5
Service: 2
Matthew Glover
Went here for our anniversary and it was a great experience. We ordered the agnolotti with crab and it was fantastic - we cannot wait to come back and have the dish again. The ambience is great as well. Thank you to JP and the impeccable team here - we really appreciated the amazing service!
Atmosphere: 5
Food: 5
Service: 5
Laura Burke
We heard a lot of great things about this restaurant. I love the ambiance and the service was great. However, even though it was restaurant week, food was very disappointing. What we did enjoy was a great salad. The fish and chips were marginal along with the linguine with mushrooms. The dessert however was oversized and delicious. We had lemon rice pudding and pear sorbet. Laura of Raleigh
Atmosphere: 5
Food: 2
Service: 5
Elizabeth G
Great service, meh food.
The branzino was full of tiny bones, the scallops were too spicy to taste the fish, and the crab agnolotti was extraordinarily small. Very overpriced for the food, but the server was wonderful.
Aanchal Chugh
Located at The Manner Hotel, The Otter has become one of my FAVORITE restaurants in the city and is a must-visit especially if you're in the soho area. If you like seafood, this is your place. The oysters were so fresh - we were instantly impressed. Little did we know the halibut would blow us away! It was cooked to perfection and the the mint was such a nice touch. This was a girl dinner so ofc we HAD to get the seasoned fries, of course, which did not disappoint. But what we really need to talk about is the desserts because oh my you need to try every single one of them: the pistachio tiramisu are you kiddddding, and the chocolate ice cream were so good.
It's the perfect place to get dressed up, down some martinis, and have an incredibly chic night with delicious food. I love the high fashion nature of the crowd and the dimly lit sexy ambience. Me & my girls are definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Niveen Abd
Highly recommend! Ramon was an amazing server, he truly made our experience 10/10.
Atmosphere: 5
Food: 5
Service: 5
Kristin Visser
This place was great! I'm surprised that it wasn't busier. The inside is gorgeous. The service was okay, our server didn't seem the happiest to be at work. The food and drinks were great and they have a good Happy hour. It was the perfect place to stop in the area. Nice peaceful ambience. Give it a try!!
Atmosphere: 5
Food: 5
Service: 4
Alison Pouw
we went for a birthday brunch. the outside patio are was perfect for a group of 20. we basically got all the apps to share and i got the crab omelette which was phenomenal. the service wasnât amazing but overall good experience.
If you love seafoodâespecially raw oystersâThe Otter in SoHo is an absolute must. Their happy hour is one of the best - oysters at just $2 each, and what really impressed me was that nothing about the experience felt âhappy hour quality.â A huge part of what made our visit stand out was Hugo. His attention to detail is incredible, and he strikes the perfect balance of being warm, fun, and genuinely helpful without ever being pushy. His recommendations were spot-on and elevated the entire meal. Every dish we tried was excellent, but the biggest surprise was the rice pudding. Iâm not a rice pudding person at all, and this was amazingâcreamy, flavorful, and the perfect finish to the meal. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
Travis Atchley
My girlfriend and I had happy hour oysters and drinks followed by the salmon and branzino along with several drinks. The food was delicious, the drinks (dirty martinis and beer) were great. I feel like the best part of this experience was our server Ramone, apologies if I misspelt. NYC is a place with plenty of well cooked food but the service we got tonight felt like added familiarity. I urge anyone thatâs looking for seafood, a few drinks and a good experience to do themselves a favor and try this place out.
Atmosphere: 5
Food: 5
Service: 5
Karen Gancas
We had reservations which we had made! They ended up closing for the day, and never sent us notice or a phone call! Which In NYC, is hard to get a reservation if you don't make it in advance! Very disappointed!
Ian G
Was excited to go here with my mother - arrived early for our reservation to be told that the restaurant was going to be closed and they wouldn't be able to serve us. If i had not shown up, they would have charged me - if they cant show up, atleast let us know.
The front desk assistant was very sweet but it would have been nice to have been given a heads up so we could have reserved else where⌠pretty disappointing service.
Service: 1
Fatma Hj
Food ok I like the fettuccine and burrata I donât like The clams pasta The service is very nice âJAREDââď¸âď¸âď¸âď¸âď¸
My friends & I love coming here for the occasional after work HH catch up. We always have a great time and service is đđź. We will keep coming.
Atmosphere: 5
Food: 5
Service: 5
I used to frequent the Otter often then I found out that Jack, who was one of the managers had been let go( Probably for reasons that were personal beliefs and opinions of people by the HR department)He was the entire reason that we ever went to this place. The food has never been better than mediocre, but his energy and aura were such that it made us come back. The staff there is wonderful, but apparently the new ownership is destroying something special. I wonât be back.
Atmosphere: 1
Food: 1
Service: 1
We understand it was Valentineâs Day and very busy, and we appreciate that the staff tried to take accountability. However, our experience was disappointing.
We ordered through three different servers, which seemed to cause confusion. Our appetizer took over an hour and arrived after we finished our entrees (it was comped). We also ordered a second order of fries that never came we asked three different waiters about it and were told it would be compensated along with a free dessert. We received the dessert, but the fries never arrived. The check still included one order of fries.
We understand it was a busy night, but the delays and lack of coordination took away from the experience. Hopefully next time will be a better experience
Atmosphere: 3
Food: 5
Service: 2
Went here for our anniversary and it was a great experience. We ordered the agnolotti with crab and it was fantastic - we cannot wait to come back and have the dish again. The ambience is great as well. Thank you to JP and the impeccable team here - we really appreciated the amazing service!
Atmosphere: 5
Food: 5
Service: 5
We heard a lot of great things about this restaurant. I love the ambiance and the service was great. However, even though it was restaurant week, food was very disappointing. What we did enjoy was a great salad. The fish and chips were marginal along with the linguine with mushrooms. The dessert however was oversized and delicious. We had lemon rice pudding and pear sorbet. Laura of Raleigh
Atmosphere: 5
Food: 2
Service: 5
Great service, meh food.
The branzino was full of tiny bones, the scallops were too spicy to taste the fish, and the crab agnolotti was extraordinarily small. Very overpriced for the food, but the server was wonderful.
Located at The Manner Hotel, The Otter has become one of my FAVORITE restaurants in the city and is a must-visit especially if you're in the soho area. If you like seafood, this is your place. The oysters were so fresh - we were instantly impressed. Little did we know the halibut would blow us away! It was cooked to perfection and the the mint was such a nice touch. This was a girl dinner so ofc we HAD to get the seasoned fries, of course, which did not disappoint. But what we really need to talk about is the desserts because oh my you need to try every single one of them: the pistachio tiramisu are you kiddddding, and the chocolate ice cream were so good.
It's the perfect place to get dressed up, down some martinis, and have an incredibly chic night with delicious food. I love the high fashion nature of the crowd and the dimly lit sexy ambience. Me & my girls are definitely coming back!
Atmosphere: 5
Food: 5
Service: 5
Highly recommend! Ramon was an amazing server, he truly made our experience 10/10.
Atmosphere: 5
Food: 5
Service: 5
This place was great! I'm surprised that it wasn't busier. The inside is gorgeous. The service was okay, our server didn't seem the happiest to be at work. The food and drinks were great and they have a good Happy hour. It was the perfect place to stop in the area. Nice peaceful ambience. Give it a try!!
Atmosphere: 5
Food: 5
Service: 4
we went for a birthday brunch. the outside patio are was perfect for a group of 20. we basically got all the apps to share and i got the crab omelette which was phenomenal. the service wasnât amazing but overall good experience.
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
If you love seafoodâespecially raw oystersâThe Otter in SoHo is an absolute must. Their happy hour is one of the best - oysters at just $2 each, and what really impressed me was that nothing about the experience felt âhappy hour quality.â
A huge part of what made our visit stand out was Hugo. His attention to detail is incredible, and he strikes the perfect balance of being warm, fun, and genuinely helpful without ever being pushy. His recommendations were spot-on and elevated the entire meal.
Every dish we tried was excellent, but the biggest surprise was the rice pudding. Iâm not a rice pudding person at all, and this was amazingâcreamy, flavorful, and the perfect finish to the meal. Highly recommend.
Atmosphere: 5
Food: 5
Service: 5
My girlfriend and I had happy hour oysters and drinks followed by the salmon and branzino along with several drinks. The food was delicious, the drinks (dirty martinis and beer) were great. I feel like the best part of this experience was our server Ramone, apologies if I misspelt. NYC is a place with plenty of well cooked food but the service we got tonight felt like added familiarity. I urge anyone thatâs looking for seafood, a few drinks and a good experience to do themselves a favor and try this place out.
Atmosphere: 5
Food: 5
Service: 5
We had reservations which we had made! They ended up closing for the day, and never sent us notice or a phone call! Which In NYC, is hard to get a reservation if you don't make it in advance! Very disappointed!
Was excited to go here with my mother - arrived early for our reservation to be told that the restaurant was going to be closed and they wouldn't be able to serve us. If i had not shown up, they would have charged me - if they cant show up, atleast let us know.
The front desk assistant was very sweet but it would have been nice to have been given a heads up so we could have reserved else where⌠pretty disappointing service.
Service: 1
Food ok I like the fettuccine and burrata
I donât like The clams pasta
The service is very nice âJAREDââď¸âď¸âď¸âď¸âď¸
Atmosphere: 5
Food: 3
Service: 5
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