We had reservations which we had made! They ended up closing for the day, and never sent us notice or a phone call! Which In NYC, is hard to get a reservation if you don't make it in advance! Very disappointed!
Ian G
Was excited to go here with my mother - arrived early for our reservation to be told that the restaurant was going to be closed and they wouldn't be able to serve us. If i had not shown up, they would have charged me - if they cant show up, atleast let us know.
The front desk assistant was very sweet but it would have been nice to have been given a heads up so we could have reserved else where… pretty disappointing service.
Service: 1
Fatma Hj
Food ok I like the fettuccine and burrata I don’t like The clams pasta The service is very nice “JARED”⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 3
Service: 5
Joannes Westerink
Delicious seafood. Great wines... attentive service
Atmosphere: 5
Food: 5
Service: 5
Margaret Osafo
Wow. Absolutely amazing. My first time there and 0 complaints. The interior, the food/drinks and the staff! 10/10! My new go to spot for sure.
Atmosphere: 5
Food: 5
Service: 5
Erica Wrage
Very, very nice. Fresh seafood, pretty decor, great outdoor dining, nice service
Atmosphere: 5
Food: 5
Service: 4
Mary Ann Velluto
An incredibly wonderful dining experience! I highly recommend the wedge salad with crabmeat and wasabi dressing! It is a unique combination of flavors that tease the palate with the familiar and the unknown. Simply delicious! And the Lobster Roll…divine…best I have ever had! I can hardly wait to go back to try the swordfish steak frites and the Boston Cream Pie!!
Atmosphere: 5
Food: 5
Service: 5
Caroline Oliver
We had a great brunch here- got a deal on Pulsd but will go back for sure. The lump crab salad was perfectly composed and refreshing on a hot day. The scrambled eggs with roe was decadent and delicious. And the patio was a lovely place to sit, surprisingly quiet and comfortable considering it was August.
Atmosphere: 5
Food: 5
Service: 5
Elijah H-R
The atmosphere here is, I think, the point. It's incredibly sexy and quite unique-nautical with a 50s feel. Think lacquered navy walls, white wood-paneled ceilings, curved banquettes, wicker bar stools, marble accents, and a striking, Gauguin-ish mural wrapping around the back corners. The food is very good, although certainly nothing out of this world: inventive but reliably good dishes. And they source perfectly crisp lettuce (which is frustratingly rare). Despite the Otter's tremendous charm it's a bit empty! I suppose that's one of the perils of being a hotel restaurant.
Atmosphere: 5
Food: 4
Service: 5
MsFaithRuth
This place is an absolute scam! I ate lunch here with some friends on Sunday August 10th, 2025. We sat on the patio and enjoyed each other’s company. Our waiter, Ruben, was gone for most of our meal, but we didn’t let that ruin our experience. Once the bill came my total was $49.33 with no gratuity automatically added. I never tip on card as a personal preference. I later checked my bank account and saw that 30% gratuity was added to my bill, which then hiked up my cost to $62.90. Are we now allowing servers to take our hard earned money without permission? This is absolutely unacceptable and The Otter staff should be ashamed of themselves. I will not be back and I hope everyone who reads this review becomes cautious with spending their money here.
Ambiance was gorgeous & our meal was delicious. I’m dreaming of the next time I get to enjoy the warm potato rolls—some of the best I’ve ever had!!
Atmosphere: 5
Food: 5
Service: 5
Paul Mark Morris
The Otter: right in the front yard of The Manner Hotel like a little secret garden—is one of those rare outdoor dining experiences that nails it without trying too hard. On a warm summer evening, the setting is magic: string lights, cozy seating, and a kind of quiet charm that makes you forget you’re in the middle of Manhattan. It has that Euro café vibe without the jet lag.
The menu itself is surprisingly simple—no gimmicks, no twelve-word descriptions—but every single thing we ordered was on point. Perfectly crisp fries, a standout burger with a buttery brioche bun, and a grilled peach salad that hit that sweet-savory balance just right. It’s not the kind of place you go to be dazzled by molecular foam; it’s where you go to actually enjoy your meal and your company.
The service was warm, present, and not remotely pushy. They let you linger, which I appreciate—especially when the evening air is just right. Add in the fact that you can drift right back up to your chic little room at The Manner after dinner, and it’s a full-circle win.
In a city where “outdoor dining” often means a plywood box on the street, The Otter is a breath of fresh air—literally and figuratively. Five stars.
Atmosphere: 5
Food: 5
Service: 5
Rubén De Abreu
I was staying at The Manner Soho and had dinner at The Otter several times. Each night was exceptional. The martinis were perfectly mixed, the fideo clams were a standout, and the NY strip served on a hot plate was simply unforgettable. Warm, elegant atmosphere and top-notch service. I’ll definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Adam Reale
Excellent, as always. The food, service, and vibe are all spot on.
We had reservations which we had made! They ended up closing for the day, and never sent us notice or a phone call! Which In NYC, is hard to get a reservation if you don't make it in advance! Very disappointed!
Was excited to go here with my mother - arrived early for our reservation to be told that the restaurant was going to be closed and they wouldn't be able to serve us. If i had not shown up, they would have charged me - if they cant show up, atleast let us know.
The front desk assistant was very sweet but it would have been nice to have been given a heads up so we could have reserved else where… pretty disappointing service.
Service: 1
Food ok I like the fettuccine and burrata
I don’t like The clams pasta
The service is very nice “JARED”⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 3
Service: 5
Delicious seafood. Great wines... attentive service
Atmosphere: 5
Food: 5
Service: 5
Wow. Absolutely amazing. My first time there and 0 complaints. The interior, the food/drinks and the staff! 10/10! My new go to spot for sure.
Atmosphere: 5
Food: 5
Service: 5
Very, very nice. Fresh seafood, pretty decor, great outdoor dining, nice service
Atmosphere: 5
Food: 5
Service: 4
An incredibly wonderful dining experience! I highly recommend the wedge salad with crabmeat and wasabi dressing! It is a unique combination of flavors that tease the palate with the familiar and the unknown. Simply delicious! And the Lobster Roll…divine…best I have ever had! I can hardly wait to go back to try the swordfish steak frites and the Boston Cream Pie!!
Atmosphere: 5
Food: 5
Service: 5
We had a great brunch here- got a deal on Pulsd but will go back for sure. The lump crab salad was perfectly composed and refreshing on a hot day. The scrambled eggs with roe was decadent and delicious. And the patio was a lovely place to sit, surprisingly quiet and comfortable considering it was August.
Atmosphere: 5
Food: 5
Service: 5
The atmosphere here is, I think, the point. It's incredibly sexy and quite unique-nautical with a 50s feel. Think lacquered navy walls, white wood-paneled ceilings, curved banquettes, wicker bar stools, marble accents, and a striking, Gauguin-ish mural wrapping around the back corners.
The food is very good, although certainly nothing out of this world: inventive but reliably good dishes. And they source perfectly crisp lettuce (which is frustratingly rare).
Despite the Otter's tremendous charm it's a bit empty! I suppose that's one of the perils of being a hotel restaurant.
Atmosphere: 5
Food: 4
Service: 5
This place is an absolute scam!
I ate lunch here with some friends on Sunday August 10th, 2025. We sat on the patio and enjoyed each other’s company. Our waiter, Ruben, was gone for most of our meal, but we didn’t let that ruin our experience. Once the bill came my total was $49.33 with no gratuity automatically added. I never tip on card as a personal preference. I later checked my bank account and saw that 30% gratuity was added to my bill, which then hiked up my cost to $62.90. Are we now allowing servers to take our hard earned money without permission? This is absolutely unacceptable and The Otter staff should be ashamed of themselves. I will not be back and I hope everyone who reads this review becomes cautious with spending their money here.
Restaurantji Recommends
Ambiance was gorgeous & our meal was delicious. I’m dreaming of the next time I get to enjoy the warm potato rolls—some of the best I’ve ever had!!
Atmosphere: 5
Food: 5
Service: 5
The Otter: right in the front yard of The Manner Hotel like a little secret garden—is one of those rare outdoor dining experiences that nails it without trying too hard. On a warm summer evening, the setting is magic: string lights, cozy seating, and a kind of quiet charm that makes you forget you’re in the middle of Manhattan. It has that Euro café vibe without the jet lag.
The menu itself is surprisingly simple—no gimmicks, no twelve-word descriptions—but every single thing we ordered was on point. Perfectly crisp fries, a standout burger with a buttery brioche bun, and a grilled peach salad that hit that sweet-savory balance just right. It’s not the kind of place you go to be dazzled by molecular foam; it’s where you go to actually enjoy your meal and your company.
The service was warm, present, and not remotely pushy. They let you linger, which I appreciate—especially when the evening air is just right. Add in the fact that you can drift right back up to your chic little room at The Manner after dinner, and it’s a full-circle win.
In a city where “outdoor dining” often means a plywood box on the street, The Otter is a breath of fresh air—literally and figuratively. Five stars.
Atmosphere: 5
Food: 5
Service: 5
I was staying at The Manner Soho and had dinner at The Otter several times. Each night was exceptional. The martinis were perfectly mixed, the fideo clams were a standout, and the NY strip served on a hot plate was simply unforgettable. Warm, elegant atmosphere and top-notch service. I’ll definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Excellent, as always. The food, service, and vibe are all spot on.
Amazing place and views 💯
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