Went to place an order on door dash to surprise my son - but the store cancelled the order and will refund me in 5-7 days, so I drove over to the mall to order in person. Arrived at 4:40pm on a Monday and was told they couldn't cook anything more until 5:30pm?! Nothing for sale. Went to the other location in the outlet mall and was told the same thing - they were unable to cook anything for an hour and were closed. Why would you run a business this way where no one can order food at 5:00 in a shopping mall? Terrible service and surprise for my kid ruined. They turned the lights off and I'm not sure what they did for that next hour and a half - I didn't stick around to find out.
Atmosphere: 1
Food: 1
Service: 1
othelia bailey
The manager is very aggressive and argumentative.
Atmosphere: 1
Food: 1
Service: 1
Susan C
Employees all standing around on their phones. I stood at the counter for a good minute before the young kid finished his text message and looked up.
Cheryl
Staff member was EXTREMELY rude. Customer service needs some retraining,
Regis Kowalski
We had the most AMAZING girl scout field trip here tonight!!!! Our Daisy/Brownie troop LOVED making their very own pretzels!!! and the fun patches are beyond adorable!!
thank you so much to the whole crew tonight!!! we will be back again!!!
#70825 ❤️❤️
Mariah Vessel
Service was quick food was good.
Mariah Macon
Service was quick food was good.
Tacy Linton
It's SO good
Jessica Caswell
Store Manager said she didnt like me because her coworkers didnt like me as i was buying a frozen hot chocolate. Very disrespectful to cause drama as i work there in the food court.
TYE
This place is very poorly organized, riddled with incompetence, and the workers are lazy!!! The workers.... OOPS I should say people lounging around, who wasn't making pretzels. The cashier informed me that he ran out of sour cream and onion pretzels at 5 pm. WTH??? I didnt believe a word he said. I really hope these people who are supposed to serve customers stay in school, or if they are done with high school get some type of of training to gain knowledge about how a busines operates.
The girl is really nice!! And it was fast and hot:)
TYE Johnson
This place is very poorly organized, riddled with incompetence, and the workers are lazy!!! The workers.... OOPS I should say people lounging around, who wasn't making pretzels. The cashier informed me that he ran out of sour cream and onion pretzels at 5 pm. WTH??? I didnt believe a word he said. I really hope these people who are supposed to serve customers stay in school, or if they are done with high school get some type of of training to gain knowledge about how a busines operates.
jes nemo
I was hoping to see both locations represented here in the outlet as they have completely opposite service and it makes it difficult to review this. I don't want to take away from the "good" location but it's impossible to turn a blind eye. Let me elaborate.
Alex Marra
Love their pretzels
Benjamin Grim
This is a great chain. I love their pretzels. Fresh, hot & delicious!
Went to place an order on door dash to surprise my son - but the store cancelled the order and will refund me in 5-7 days, so I drove over to the mall to order in person. Arrived at 4:40pm on a Monday and was told they couldn't cook anything more until 5:30pm?! Nothing for sale. Went to the other location in the outlet mall and was told the same thing - they were unable to cook anything for an hour and were closed. Why would you run a business this way where no one can order food at 5:00 in a shopping mall? Terrible service and surprise for my kid ruined. They turned the lights off and I'm not sure what they did for that next hour and a half - I didn't stick around to find out.
Atmosphere: 1
Food: 1
Service: 1
The manager is very aggressive and argumentative.
Atmosphere: 1
Food: 1
Service: 1
Employees all standing around on their phones. I stood at the counter for a good minute before the young kid finished his text message and looked up.
Staff member was EXTREMELY rude. Customer service needs some retraining,
We had the most AMAZING girl scout field trip here tonight!!!! Our Daisy/Brownie troop LOVED making their very own pretzels!!! and the fun patches are beyond adorable!! thank you so much to the whole crew tonight!!! we will be back again!!! #70825 ❤️❤️
Service was quick food was good.
Service was quick food was good.
It's SO good
Store Manager said she didnt like me because her coworkers didnt like me as i was buying a frozen hot chocolate. Very disrespectful to cause drama as i work there in the food court.
This place is very poorly organized, riddled with incompetence, and the workers are lazy!!! The workers.... OOPS I should say people lounging around, who wasn't making pretzels. The cashier informed me that he ran out of sour cream and onion pretzels at 5 pm. WTH??? I didnt believe a word he said. I really hope these people who are supposed to serve customers stay in school, or if they are done with high school get some type of of training to gain knowledge about how a busines operates.
Restaurantji Recommends
The girl is really nice!! And it was fast and hot:)
This place is very poorly organized, riddled with incompetence, and the workers are lazy!!! The workers.... OOPS I should say people lounging around, who wasn't making pretzels. The cashier informed me that he ran out of sour cream and onion pretzels at 5 pm. WTH??? I didnt believe a word he said. I really hope these people who are supposed to serve customers stay in school, or if they are done with high school get some type of of training to gain knowledge about how a busines operates.
I was hoping to see both locations represented here in the outlet as they have completely opposite service and it makes it difficult to review this. I don't want to take away from the "good" location but it's impossible to turn a blind eye. Let me elaborate.
Love their pretzels
This is a great chain. I love their pretzels. Fresh, hot & delicious!
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