Denny's in Niagara Falls

“It is now 7am Saturday December 6, 2025. I had called Dennys Friday afternoon and asked to speak with an in duty manager, the woman on the other end of the phone immediately asked me what my name was without letting me know if a manager was on duty. I told her that my name was Tina and that I had a group of coworkers coming out for breakfast between 4 and 4:30 in the morning (Saturday). I let her know that there would be 15 to 20 of us. I informed her that I wanted to give them a heads up so that we did not cause too much stress on their staff so that they had enough time to be prepared for such a large group at one time.

she clarified before we hung up that I would be having 15 to 20 people attending 4 o’clock in the morning on Saturday I said yes and she stated that she would write it down for the nighttime cre, we had 19 total guests. There was one cook and one wait staff on duty and no one in the building had been informed in any way of a large party being expected. I had asked and apologized that she was not given notice.

The waitress on duty did her absolute best to accommodate us and I sincerely hope that we were able to take care of her appropriately, but I do want to make it known how disappointed I am that management was not able to accommodate both my large party and Denny’s staff by informing them ahead of time that a large party would be coming in. Half of our party ate before half of our party received their orders and half of our party left before half of our party finished their food.

We do intend on making this a regular thing. I also intend on continuously making sure that I am informing the staff a day ahead of time and I really hope that management can find a way to get it together.“

“Had a wonderful experience at Denny’s thanks to Melissa. She was incredibly polite and knowledgeable, answering all my menu questions with ease. I really appreciated how she offered several options to accommodate my dietary restrictions — it made ordering so much easier. Our food arrived in a timely manner and was tasty and hot.

A lovely bonus was her familiarity with the local area; she suggested some fun activities my husband and I could try during our stay, which added a personal touch to our visit.

Thank you, Denny’s, for such a warm and welcoming experience. Please pass along my gratitude to Melissa for her patience, kindness, and genuine care. I’ll be sure to recommend this Niagara Falls location to friends and family!“