Dunkin'

621 Niagara St, Niagara Falls
(716) 299-0123

Recent Reviews

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Mohammad Yearuzzaman

Washroom is a trash. Avoid it.

Pamela

I just came here to give flowers to the man with the orange beard 💐💐.
He works so bloody hard!
Whenever I visit from Canada, I witness him single handedly take care of the drive thru and walk in customers without breaking a sweat.
It gets super busy and my guy handles it all.
Dunkin donuts please give him a raise and promote him!!!

Atmosphere: 3

Food: 3

Service: 5

John Toner

The doughnuts is nasty there is no glazed on it and the workers take there sweet time and the coffee is nasty

Food: 1

Loveweleancb

My husband and I bought a half-dozen donuts on Nov 25, 2025 at around 7 and 7:25 pm. Before we even opened the box, I changed my mind and wanted to replace one of them while we're still inside the store. I went back to the counter and said “excuse me” several times, but received no response. A gentleman from the convenience side of the store eventually called her on a louder voice, and that’s when I realized she had been sitting just behind the wall near the cashier. I truly believe she heard me but chose to ignore me. When she finally came out, I politely asked if it was possible to replace one of the six donuts since the box hadn’t been opened. She responded by talking to herself in her own language, shaking her head, and it felt like she was cursing at me. She then handed me two donuts in a bag and walked away without any explanation. I was left confused, wondering if I had done something wrong. A simple “yes” or “no” would have been enough, and I would have understood if she explained the reason. Instead, her unpleasant attitude made the whole experience very uncomfortable. I ended up leaving the bag of donuts behind because I no longer felt good about the request. Every time we cross the border from Canada to the U.S., I look forward to visiting Dunkin’ Donuts because it’s one of our favorite stops. But this experience was truly disappointing. I believe Dunkin’ Donuts is known for good customer service, and I hope this employee receives the proper training, as her behavior was not appropriate for someone working directly with customers.

Isaiah C

Service was terrible. They are rude and they will charge you $1 extra for a cup of iced water and argue with you.

Atmosphere: 1

Food: 1

Service: 1

Barbara Faith

They even gave my husband a free coffee refill. And more almond milk in my latte when I asked

Atmosphere: 4

Food: 5

Service: 5

S Burns

Great stop for a quick breakfast

Atmosphere: 3

Food: 5

Service: 5

Carlos Flores

It’s just coffee!

Swati Joshi

The staff that attended to us on the drive-thru was very rude and not friendly at all, almost made us wanna turn back around. But the Hot chocolate we order was 10/10

Atmosphere: 1

Food: 1

Service: 1

Tamara Alexis

Amazing pool staff , wonderful family park , clean , well maintained equipment kids love the water park . I frequent the pool .

Atmosphere: 5

Dennis Melendez

Sabrina's Strawberry Daydream Refresher is a very good Drink and I love it !!

Also a very good croissant sandwich that I have both at this Dunkin and also amazingly good and I will come back here again and Thank you very much for the kindness and help!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Croissant

Heidi Walters

Ordered door dash and nothing was sealed wasn't the door dashers fault. I ordered donuts, they were sooo stale and hard.

Food: 1

Service: 1

Beth Miller

The lady who always picks up the mic on afternoons is amazing, orders are perfect every time with little wait đŸ€ŒđŸ€ŒđŸ€Œ

Food: 5

Service: 5

Y.H. Lee

It took me about a 15-minute walk from the Welcome Center. I can imagine it being quite challenging on a hot day since there isn’t much shade along the way.

JAE

The service and friendliness were extremely poor. I ordered two half-dozens, but they were mixed together in one box, and one donut was packed incorrectly. When I asked for the receipt, they took it out of the trash and gave it to me. When I asked them to print a new one, they said it was not possible. They also implied that since most customers don’t ask for a receipt, I shouldn’t ask for one either. I found this very unpleasant.

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