Dunkin'

621 Niagara St, Niagara Falls
(716) 299-0123

Recent Reviews

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Chaz Smith

dirty, sticky counters. rude people working. never again, One Stop needs to get Tim Hortons in there. never again

Atmosphere: 1

Food: 2

Service: 2

Carter Sowersby

SLOW, rude and can't get a simple coffee order right. Will NEVER come to this location again

Food: 1

Service: 1

harjeet singh

Nice service good food

Atmosphere: 5

Food: 5

Service: 5

Jennifer Brown-Jackson

I love Dunkin’ Donuts. I go there every day, but this particular location the staff is so nasty. I don’t understand why they are rude and disrespectful to their customers when simply asking for a napkin or ketchup, they need to do better.

Atmosphere: 5

Food: 5

Service: 1

Joshua Herbig

Rude and incompetent make it impossible to get your refund

Service: 1

Mohammad Yearuzzaman

Washroom is a trash. Avoid it.

Pamela

I just came here to give flowers to the man with the orange beard 💐💐.
He works so bloody hard!
Whenever I visit from Canada, I witness him single handedly take care of the drive thru and walk in customers without breaking a sweat.
It gets super busy and my guy handles it all.
Dunkin donuts please give him a raise and promote him!!!

Atmosphere: 3

Food: 3

Service: 5

John Toner

The doughnuts is nasty there is no glazed on it and the workers take there sweet time and the coffee is nasty

Food: 1

Loveweleancb

My husband and I bought a half-dozen donuts on Nov 25, 2025 at around 7 and 7:25 pm. Before we even opened the box, I changed my mind and wanted to replace one of them while we're still inside the store. I went back to the counter and said “excuse me” several times, but received no response. A gentleman from the convenience side of the store eventually called her on a louder voice, and that’s when I realized she had been sitting just behind the wall near the cashier. I truly believe she heard me but chose to ignore me. When she finally came out, I politely asked if it was possible to replace one of the six donuts since the box hadn’t been opened. She responded by talking to herself in her own language, shaking her head, and it felt like she was cursing at me. She then handed me two donuts in a bag and walked away without any explanation. I was left confused, wondering if I had done something wrong. A simple “yes” or “no” would have been enough, and I would have understood if she explained the reason. Instead, her unpleasant attitude made the whole experience very uncomfortable. I ended up leaving the bag of donuts behind because I no longer felt good about the request. Every time we cross the border from Canada to the U.S., I look forward to visiting Dunkin’ Donuts because it’s one of our favorite stops. But this experience was truly disappointing. I believe Dunkin’ Donuts is known for good customer service, and I hope this employee receives the proper training, as her behavior was not appropriate for someone working directly with customers.

Isaiah C

Service was terrible. They are rude and they will charge you $1 extra for a cup of iced water and argue with you.

Atmosphere: 1

Food: 1

Service: 1

Barbara Faith

They even gave my husband a free coffee refill. And more almond milk in my latte when I asked

Atmosphere: 4

Food: 5

Service: 5

S Burns

Great stop for a quick breakfast

Atmosphere: 3

Food: 5

Service: 5

Carlos Flores

It’s just coffee!

Swati Joshi

The staff that attended to us on the drive-thru was very rude and not friendly at all, almost made us wanna turn back around. But the Hot chocolate we order was 10/10

Atmosphere: 1

Food: 1

Service: 1

Tamara Alexis

Amazing pool staff , wonderful family park , clean , well maintained equipment kids love the water park . I frequent the pool .

Atmosphere: 5

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