Olive Garden Italian Restaurant

1532 Military Rd, Niagara Falls
(716) 297-3818

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Late Night Stop After a Long Drive – Still Great Food\n\nWe drove six hours from Ottawa for a Buffalo Bills game and by the time we arrived in Buffalo it was around 9:30 p.m. We decided to eat at Olive Garden, as I remembered it fondly from when there used to be one in Ottawa.\n\nEven though the restaurant was closing soon, the staff were kind enough to let us in, which we really appreciated. We ordered dinner and enjoyed fresh breadsticks right away. The salad was a bit disappointing—it...
Over and Above Customer Service!! Excellent.\nIt was our first visit to this location and I think we will add this Italian restaurant as one of our favorite spots.\n\nThe server Lauren W was very hospitable, warm and gave us great advise/suggestions about the different items on the menu. We all felt at home.\n\nI ordered a well done steak and when it arrived it wasn't " well done" as soon I mentioned it Lauren said she will replace it. All I was expecting was she...
As much as I'd love to give this place five stars, the host/manager or whatever she was ABSOLUTELY DOES NOT need to be in customer service. I'm 21 and also work in customer service and would NEVER speak to people the way she was and she was an older woman named Lori. She's had enough time on earth to know how to treat people with respect, empathy and manner. Our waitress was great and food was okay. It's an olive garden nothing crazy but it would be such a...

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