Subway

Today, March 13, 2025, we ordered 2 foot-long meatball subs from the Subway on Oakwood Drive to take out. When we arrived home the bread was stale and like shoe leather. Totally inedible. I called the restaurant and asked to speak with a manager. I wanted to take back both and wanted them to be replaced. I was told that they could only provide me with 1 foot-long sub as a replacement. The 'manager' was rude and really did not care. We are all in a financial crunch these days. When you get inferior product and attitude it makes you re-evaluate where you spend your money. I will never frequent this establishment again, and I wish to inform other potential customers of the lack of service, quality of product and care given at this particular establishment Subway on Oakwood Drive, Niagara Falls, Ontario.

Clean and easy area for parking at this big strip mall. For the Canada side in Niagara Falls ON the subway has such interesting flavors! An Indian twist like Tandoori or Chimichuri inspired sandwiches. The only thing I wish is that they could add more veggies when I said I love veggies. And be a bit more friendly. But it was still kind of sparse. Food areas look clean.

Vegetarian options: Lots of veggie options

Parking: Big mall for free parking

Wheelchair accessibility: Ground level so no issues w wheelchair

Atmosphere: 5

Food: 3

Service: 3

To be honest they should get a negative star. We ordered through their website same store as always but it never came. We waited over an hour called the store was told sorry wrong store then hung up on. We called again asking to double check because the charges are out of our bank account but there's no order? We had the receipt number and was told nope nothing. Asking to speak to a supervisor or anyone in charger they had nothing so we are out $54.12 and no food with a hungry kid patiently waiting. Don't order from here at all!!!!!

Atmosphere: 1

Food: 1

Service: 1

Very very bad service. Horrible experience. Did not follow instructions, very very dry and the bread was very dry amd chewy.

Food: 1

Service: 1

Horrified and Concerned: Subway Sold Me Spoiled Food

I have been a loyal customer of Subway for years, but my recent experience at this location has left me absolutely horrified. I ordered a jerk chicken rice bowl, expecting the fresh quality Subway prides itself on. Instead, I was served spoiled chicken that tasted as if it had been sitting out for days. The meat was so rancid that it made me gag after just one bite. It’s clear that instead of discarding unsold items, this location is willing to serve expired food until it’s gone, risking customers' health in the process.

What’s even more disturbing is that my friend, who ordered the food for me, noticed the Subway staff sniffing my food while serving the meal and before handing it over. If you suspected something was off, why proceed to sell it to me? That’s not just negligence—that’s playing with people’s lives.

When I called to report the issue and request a refund, I was met with lies. The staff claimed the chicken was "fresh" from that day, but the putrid smell and taste told a very different story. Instead of a refund, they offered to remake the meal, as if I’d trust them to prepare something else after such a terrible experience. It’s not about the money—it’s about integrity and respect for your customers' health.

I will be reporting this specific Subway location to Health Canada because it’s clear they are not following proper food safety protocols. Upon looking at reviews, I noticed others have had similar complaints of stale, off-smelling food over the years. This isn't just a one-time slip-up; it’s a pattern of negligence that needs to be addressed before someone gets seriously ill.

Thanks to this chain, I am so traumatized that I will never eat at any Subway ever again. Subway, if you can't guarantee the safety of your food, you shouldn’t be in business.

Atmosphere: 1

Food: 1

Service: 1

I've never seen such a rude worker. We walked in and he was sullen as if she didn't want customers ?

Atmosphere: 3

Food: 4

Service: 1

Recommended dishes: Meatball Marinara

Staff is really nice!! But the atmosphere is really warm in there Air conditioning is not working at all.
Salute to the employees who is still working in such a environment.

Atmosphere: 1

Food: 3

Service: 5

Terrible customer service. The lady working was on the phone speaking another language the whole time we were there. I understand being on the phone when nobody is in, but it’s not proper customer service to be talking to your friends when making subs.

Service: 1

Placed a order online.Some how instead of 2 white Italian sandwiches we got 1 and a Italian with herb and cheeseWent back to the store to see if it could be corrected as I assumed it was just a computer glitch and was told no.They wouldn't correct it and if I wanted a new one I had to buy anther sandwich.Completely rude by all 3 of the staff there.WILL NEVER PURCHASE FROM THIS STORE AGAIN AND WILL BE CALLING HEAD OFFICE!

Food: 1

Service: 1

Plastic in the

Food: 1

Service: 1

I went to the store the bread is really smelly I take one bite and it’s smells like a fish also I ask for grill and lady told me that it was not working I see there is light now on and she says it’s not working I don’t believe I came across many time all the time I get the same response I don’t know what is the reason. Also bread is tottally garbage she making its west of money. I don’t like it ?

Atmosphere: 5

Food: 1

Service: 1

Customer service was very poor.Staff didn't give any attention, and they were talking in thier native language .Quantity was very less.

Atmosphere: 5

Food: 2

Service: 1

Very rude customer

Atmosphere: 5

Food: 2

Service: 1

For the price of gluten free buns why do they need to put less toppings on you ask for extra they put 1 or 2 on prices go up quality goes down use to love subway but I feel they don't want to give you what you want.

Atmosphere: 3

Food: 2

Service: 2

I place deliver order with Uber eats .

Vegetarian options: Had the veggie sub with a veggie patty with , mayonnaise, garlic aioli sauce . Lots of veggies . Plus 6 chocolate chip cookies. Not adding veggie patty will be extra 5.00 .

Food: 4