Unacceptable that they have a HABIT of running out of cups for water. I have cancelled at least one order re to not being able to obtain any free water. I plan on cancelling each and every future order when, NOT "if", this happens again and to give them the low review rating they rightfully deserve.
What is so difficult about putting in a cup order in a timely fashion??? I prefer water, and I expect it to be free. I don't have this problem at McDonald's.
This location does not care or try hard enough to satisfy and retain the customers they do have or to interest prospective ones. I guess that customers who choose not to order drinks, do not put enough profits into their coffer to even merit the attention to detail necessary to ensure that an adequate number of water cups is readily on hand.
I do not appreciate getting pissed-off right off the bat, because I cannot enjoy a meal MY WAY.
I had also attempted to send a complaint to Subway's corporate office, but their site did not recognize the state I had entered into the field, or any state, for that matter, so the complaint could not be submitted. So, complaints from anyone AT ALL cannot be submitted, re to their restaurant experiences. I was also not able to call and talk a customer service employee or even a tec, concerning their website.
I really "appreciate" the boilerplate response, to which I will NOT bother to respond, just to start the entire process over again, from scratch. It is certainly not indicative of an owner who really cares about a customer experience - it does not even represent the mere shadow of caring. I had given you enough information to fully look into the situation at the said store, in regards to their policy involving pizza. I can now see why the employees of this location conduct themselves in such a manner, when the best that the owner can come up with is to piss the customer off even more. What a work of art you are!
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Steak & Cheese
Steven Doxey
Always fresh and quick!!
Atmosphere: 4
Food: 4
Service: 4
mama byrd
Visited this location today 11/3/24 and walked out without food because the experience made me lose my appetite. Last time I was here, I watched customers stand and wait while the owner screamed at his employees in the back room! He wasn’t there today otherwise I would be telling him this in person. The guy making our subs didn’t listen and decided to play with the register instead of finishing our subs and came back and touched our food with that same dirty glove! No thanks!! The other guy wasn’t watching him because he had his own customers. Cleanliness is not something you can train- either you are clean or you’re not. Owner- you already know you’ve got some bad apples. I’ve eaten here before without issue and I will give it another try. I wish you luck in getting your satisfaction rating up.
Service: 1
J A
Who ever was working the night of 9/13/24 around 8pm served chicken that was bad (slimy). Resulted in food poisoning. They were incredibly rude and refused to refund the order. These people need to lose their jobs because this was very unprofessional and they clearly were not selling fresh food. Subway is always fresh though? That's disgraceful and I'll be calling corporate and the better BBB. I even said id bring the sub back and these people were just wrong and nasty!!!!
Food: 1
Chelsea “CS” Scherer
Cranky teenage girl with bad attitude working there this afternoon. Throwing sandwich and change at customers, letting everyone know she’s unhappy to be there, place was dirty. Seems to be the standard for this location based on other reviews. Go to another Subway, this one sucks.
Atmosphere: 1
Food: 1
Service: 1
Marco Castro
Just brutal! Stay away. Not sure how this Subway is still open. Walked in for lunch, ‘open’ sign off so the guy obviously didn’t want people coming in. Chairs were all up on the tables saying ‘don’t eat here’. Dirty walls, filthy floors. It was noon and lettuce was wilted, veggies looked old. The guy behind the counter was clearly not happy to be there and basically told us to f- c - off without actually telling us that. We don’t mind Subway back in Canada but this experience was just crazy. Zero quality control and customer service. I hope it’s a one off for Subway in the US.
Atmosphere: 1
Food: 1
Service: 1
Chelsea Scherer
Cranky teenage girl with bad attitude working there this afternoon. Throwing sandwich and change at customers, letting everyone know she’s unhappy to be there, place was dirty. Seems to be the standard for this location based on other reviews. Go to another Subway, this one sucks.
Atmosphere: 1
Food: 1
Service: 1
Vinnie
Rude service, employees don't even know their own menu items, can't even tell the difference between white and wheat bread, don't know how to wrap flat bread or make , girl was there almost wearing bikini bottom, nasty and rude crew
She became agitated when I placed my order and asked questions about my coupon? Both servers need more customer service training and a smile.
Service: 1
Nisarg Patel
Very mean crew, although food was decent and for sure they need great
Atmosphere: 5
Food: 3
Service: 1
Heather Gwozdek
I switched to this location from the one in the Tops Plaza due to that place just going downhill. My subs just taste better at this one haha.One thing I would say is that they need to inform the employees that they need to change their gloves before going back to finish making someone's food after handling money.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cookies
Iman Aly hassan
The rudest and most impolite staff ever, showing racist attitude and disrespect. I would never go there again and wouldn't recommend that branch for anyone.
tommaso pucinischi
I use to go to the subway in target plaza and it always horrible tasting. I tried subways from your shop and it tastes wonderful. Great job.
Unacceptable that they have a HABIT of running out of cups for water. I have cancelled at least one order re to not being able to obtain any free water. I plan on cancelling each and every future order when, NOT "if", this happens again and to give them the low review rating they rightfully deserve.
What is so difficult about putting in a cup order in a timely fashion??? I prefer water, and I expect it to be free. I don't have this problem at McDonald's.
This location does not care or try hard enough to satisfy and retain the customers they do have or to interest prospective ones. I guess that customers who choose not to order drinks, do not put enough profits into their coffer to even merit the attention to detail necessary to ensure that an adequate number of water cups is readily on hand.
I do not appreciate getting pissed-off right off the bat, because I cannot enjoy a meal MY WAY.
I had also attempted to send a complaint to Subway's corporate office, but their site did not recognize the state I had entered into the field, or any state, for that matter, so the complaint could not be submitted. So, complaints from anyone AT ALL cannot be submitted, re to their restaurant experiences. I was also not able to call and talk a customer service employee or even a tec, concerning their website.
I really "appreciate" the boilerplate response, to which I will NOT bother to respond, just to start the entire process over again, from scratch. It is certainly not indicative of an owner who really cares about a customer experience - it does not even represent the mere shadow of caring. I had given you enough information to fully look into the situation at the said store, in regards to their policy involving pizza. I can now see why the employees of this location conduct themselves in such a manner, when the best that the owner can come up with is to piss the customer off even more. What a work of art you are!
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Steak & Cheese
Always fresh and quick!!
Atmosphere: 4
Food: 4
Service: 4
Visited this location today 11/3/24 and walked out without food because the experience made me lose my appetite. Last time I was here, I watched customers stand and wait while the owner screamed at his employees in the back room! He wasn’t there today otherwise I would be telling him this in person. The guy making our subs didn’t listen and decided to play with the register instead of finishing our subs and came back and touched our food with that same dirty glove! No thanks!! The other guy wasn’t watching him because he had his own customers. Cleanliness is not something you can train- either you are clean or you’re not. Owner- you already know you’ve got some bad apples. I’ve eaten here before without issue and I will give it another try. I wish you luck in getting your satisfaction rating up.
Service: 1
Who ever was working the night of 9/13/24 around 8pm served chicken that was bad (slimy). Resulted in food poisoning. They were incredibly rude and refused to refund the order. These people need to lose their jobs because this was very unprofessional and they clearly were not selling fresh food. Subway is always fresh though? That's disgraceful and I'll be calling corporate and the better BBB. I even said id bring the sub back and these people were just wrong and nasty!!!!
Food: 1
Cranky teenage girl with bad attitude working there this afternoon. Throwing sandwich and change at customers, letting everyone know she’s unhappy to be there, place was dirty.
Seems to be the standard for this location based on other reviews. Go to another Subway, this one sucks.
Atmosphere: 1
Food: 1
Service: 1
Just brutal! Stay away. Not sure how this Subway is still open. Walked in for lunch, ‘open’ sign off so the guy obviously didn’t want people coming in. Chairs were all up on the tables saying ‘don’t eat here’. Dirty walls, filthy floors. It was noon and lettuce was wilted, veggies looked old. The guy behind the counter was clearly not happy to be there and basically told us to f- c - off without actually telling us that. We don’t mind Subway back in Canada but this experience was just crazy. Zero quality control and customer service. I hope it’s a one off for Subway in the US.
Atmosphere: 1
Food: 1
Service: 1
Cranky teenage girl with bad attitude working there this afternoon. Throwing sandwich and change at customers, letting everyone know she’s unhappy to be there, place was dirty.
Seems to be the standard for this location based on other reviews. Go to another Subway, this one sucks.
Atmosphere: 1
Food: 1
Service: 1
Rude service, employees don't even know their own menu items, can't even tell the difference between white and wheat bread, don't know how to wrap flat bread or make , girl was there almost wearing bikini bottom, nasty and rude crew
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Subway Club
Food is good..not.enough qty.. quiet
Atmosphere: 1
Food: 5
Service: 4
Recommended dishes: Veggie Delite
Was good and friendly ppl
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
She became agitated when I placed my order and asked questions about my coupon? Both servers need more customer service training and a smile.
Service: 1
Very mean crew, although food was decent and for sure they need great
Atmosphere: 5
Food: 3
Service: 1
I switched to this location from the one in the Tops Plaza due to that place just going downhill. My subs just taste better at this one haha.One thing I would say is that they need to inform the employees that they need to change their gloves before going back to finish making someone's food after handling money.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Cookies
The rudest and most impolite staff ever, showing racist attitude and disrespect. I would never go there again and wouldn't recommend that branch for anyone.
I use to go to the subway in target plaza and it always horrible tasting. I tried subways from your shop and it tastes wonderful. Great job.
Atmosphere: 5
Food: 5
Service: 5
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