Unfortunately if you go to this location there is an 80% chance you'll be waiting for longer than 15min, cold food, and an incorrect order. The employees are always nice, which is the only pro to this location.
Food: 3
Service: 2
Katlyn Buzzell
This place really likes to mess up orders I have came to this place a few times now I believe in chances because I know sometimes businesses can get busy at times and rush and can mess things up and the next time things can be better but this has happened one to many times… I get food that is cold or not made right or sloppy or not cooked all the way this is getting ridiculous this place is always seems to be just rushing even when no other customers are there and needs to improve
Food: 1
Service: 3
Meghan Randle
Horrible service, very rude.
Service: 1
Frank M
rude employee today at 4380 Buffalo road N Chili Ny 14514coffe served cold argued about it and snotty remarks never
Food: 1
Service: 1
Corey Holler
Have had multiple times where my order was messed up and most recently ordered a croissant sandwich and the bottom was just a half with all my cheese stuck to the
Atmosphere: 5
Food: 4
Service: 3
Karri Winterkorn
My entire order was wrong, called and was told I could come back for a refund. Get there later after our appt and the manager was rude, disrespectful and called us liars. We ordered sausage, got bacon. Coffee was burnt. Brianna, the supervisor was amazing. Brandy, the manager is a horrible human being and should never work in customer service. Already called corporate and filed my complaint.
Atmosphere: 1
Food: 1
Service: 1
Sabrina Gill
Extremely dissatisfied with the service from this place. Tried to order an iced mocha and there must have been a disconnect somewhere because the person either didn’t hear what I was asking for or they didn’t understand and instead of explaining either or, another person came onto the speaker and yelled at me saying they don’t have iced hot chocolate. Not once asked for an iced hot chocolate. Never coming back to this garbage restaurant.
Atmosphere: 1
Food: 1
Service: 1
QJ _
Not once have I gone to this tim hortons and my order has been correct. Not once. Even coffee cups are half filled.
Atmosphere: 1
Food: 1
Service: 1
Andrew Carson
Nicest staff in the
Atmosphere: 5
Service: 5
ddgropp
Nobody acknowledged i was waiting at the counter for at least five minutes. People walking by not saying a word, counter person worried about labeling lids for order no one there for. Ridiculous. Walked out. The counter lady has zero customer service skills and has one speed....backwards. No sense of urgency whatsoever.
Pulled up to drive thru this morning at 730 am. Voice on itercom says were closed order board goes dark. This location is
Atmosphere: 1
Food: 1
Service: 1
Zachary H.
This place is the slowest and most dis organized tim hortons this side of the border. If you want your breakfast before served before lunch, go to Dunkin.
Ari W
The only reason I put two stars instead of zero is because the girl at the window was very nice and I got my food quickly.Otherwise, the girl who order at the drive-thru intercom was rude and sarcastic.When I ordered my drink I actually asked if they have the flavor for the latte because sometimes new seasonal flavors are unavailable. She says, "are you going to pick a size or what?" without answering my question. Then, when I ordered a grilled breakfast wrap, which on the menu only shows as sausage and doesn't list options, she's like "are you going to pick which kind or do you want me to pick for you?" in a nasty voice.There's absolutely no reason to be this rude at your job because I've worked at Tim Hortons for 4 years and I don't treat people like that even on my worst day. Whoever it was shouldn't be there if they can't handle talking to people on a daily basis.
Atmosphere: 1
Food: 4
Service: 2
Daniel Cona
Very clean establishment with a nice remodel. The food is like every other Tim Hortons'; there was nothing wrong. As always, the service was fast.
Unfortunately if you go to this location there is an 80% chance you'll be waiting for longer than 15min, cold food, and an incorrect order. The employees are always nice, which is the only pro to this location.
Food: 3
Service: 2
This place really likes to mess up orders I have came to this place a few times now I believe in chances because I know sometimes businesses can get busy at times and rush and can mess things up and the next time things can be better but this has happened one to many times… I get food that is cold or not made right or sloppy or not cooked all the way this is getting ridiculous this place is always seems to be just rushing even when no other customers are there and needs to improve
Food: 1
Service: 3
Horrible service, very rude.
Service: 1
rude employee today at 4380 Buffalo road N Chili Ny 14514coffe served cold argued about it and snotty remarks never
Food: 1
Service: 1
Have had multiple times where my order was messed up and most recently ordered a croissant sandwich and the bottom was just a half with all my cheese stuck to the
Atmosphere: 5
Food: 4
Service: 3
My entire order was wrong, called and was told I could come back for a refund. Get there later after our appt and the manager was rude, disrespectful and called us liars. We ordered sausage, got bacon. Coffee was burnt. Brianna, the supervisor was amazing. Brandy, the manager is a horrible human being and should never work in customer service. Already called corporate and filed my complaint.
Atmosphere: 1
Food: 1
Service: 1
Extremely dissatisfied with the service from this place. Tried to order an iced mocha and there must have been a disconnect somewhere because the person either didn’t hear what I was asking for or they didn’t understand and instead of explaining either or, another person came onto the speaker and yelled at me saying they don’t have iced hot chocolate. Not once asked for an iced hot chocolate. Never coming back to this garbage restaurant.
Atmosphere: 1
Food: 1
Service: 1
Not once have I gone to this tim hortons and my order has been correct. Not once. Even coffee cups are half filled.
Atmosphere: 1
Food: 1
Service: 1
Nicest staff in the
Atmosphere: 5
Service: 5
Nobody acknowledged i was waiting at the counter for at least five minutes. People walking by not saying a word, counter person worried about labeling lids for order no one there for. Ridiculous. Walked out. The counter lady has zero customer service skills and has one speed....backwards. No sense of urgency whatsoever.
Food: 5
Service: 1
Restaurantji Recommends
My son loves the timbits.
Atmosphere: 5
Food: 5
Service: 5
Pulled up to drive thru this morning at 730 am. Voice on itercom says were closed order board goes dark. This location is
Atmosphere: 1
Food: 1
Service: 1
This place is the slowest and most dis organized tim hortons this side of the border. If you want your breakfast before served before lunch, go to Dunkin.
The only reason I put two stars instead of zero is because the girl at the window was very nice and I got my food quickly.Otherwise, the girl who order at the drive-thru intercom was rude and sarcastic.When I ordered my drink I actually asked if they have the flavor for the latte because sometimes new seasonal flavors are unavailable. She says, "are you going to pick a size or what?" without answering my question. Then, when I ordered a grilled breakfast wrap, which on the menu only shows as sausage and doesn't list options, she's like "are you going to pick which kind or do you want me to pick for you?" in a nasty voice.There's absolutely no reason to be this rude at your job because I've worked at Tim Hortons for 4 years and I don't treat people like that even on my worst day. Whoever it was shouldn't be there if they can't handle talking to people on a daily basis.
Atmosphere: 1
Food: 4
Service: 2
Very clean establishment with a nice remodel. The food is like every other Tim Hortons'; there was nothing wrong. As always, the service was fast.
Atmosphere: 5
Food: 4
Service: 5