very rude people! the staff has a very bad attitude and they were extremely rude when i asked for my order. i couldn’t believe it. Not family friendly at all and i will never be going back there. very very terrible experience for me!
Atmosphere: 1
Food: 1
Service: 1
Matt Craig
I haven't been here in a while and felt the need for a big hero for lunch, and they didn't disappoint! The chicken club with lettuce, tomatoes, cheddar, bacon and thousand island dressing on a large whole wheat hero was amazing!! Run, don't walk to My Hero!
10/9/25: The prices have gone up. What used to be a $12 hero is now $17. Still a great sandwich though.
Atmosphere: 2
Food: 5
Service: 3
A O
I was one of 3 people in the line and my order was quickly taken. However, my want time to finally get my order was 30 min for 2 small chicken clubs. What I noticed was a lot of talking behind the line. The other thing I noticed was the focus was on orders coming from the phone and the automatic system they have set up. I fell that the in person placing of orders was not as important as the phone orders. Also if less talking behind the line was taking place by the person making my order I would have been in and out within 10 min not 30 min. They should be more attentive to the people who walk in.
Atmosphere: 5
Food: 5
Service: 2
Erin
Absolutely LOVE this place! They have the best sandwiches. I personally LOVE the meatball Parm hero and Turkey, fresh mozzarella and roasted red peppers on a whole wheat wrap. They have AWESOME macaroni salad as well! The staff there are so friendly and helpful. This is a place that when nothing else will do I find myself here.
Atmosphere: 5
Service: 5
Norhilda Alvarez
The best sandwiches ever(yummy 😋 ). Great customer service too. Thank you
Atmosphere: 5
Food: 5
Service: 5
Joseph REBEL
New owners but still worth the trip too.
Atmosphere: 4
Food: 4
Service: 4
Ethan Der Aris
Employees refused to serve us when we walked in at 9:53 and they didn't open for 7 minutes. Why turn away any customer because of just a few minutes? Just seems like bad business.
Len Randazzo
best chicken cutlet hero ever! I wish I took pictures but i wooofed it down too fast. excellent heroes!
Atmosphere: 3
Food: 5
Service: 5
Frieda
EXTREMELY DISAPPOINTED I’ve been using My Hero Deli to cater my parties for over 20 years, and up until recently, they were the go-to place for great heroes and friendly, accommodating service. Sadly, since the new ownership took over, the experience has gone completely downhill.
The staff is now rude and dismissive. One of the biggest issues? Without them mentioning that they don‘t provide basic condiments like mayonnaise or oil and vinegar on the side unless you request it, they apparently just throw on whatever they decide without giving the customer a choice.
I also ordered a fresh vegetable hero with simple specific ingredients: lettuce, tomatoes, green peppers, cucumbers, onions, and banana pepper rings. When I called to confirm the details, the man I spoke to was unnecessarily rude and said, “You don’t need to confirm,” and when I politely emphasized that the vegetables should be fresh and not cooked, he snapped, “We don’t cook our vegetables.” Needles to say the hero came with cooked peppers, no cucumbers, brown lettuce and charged me $25.00 a foot. The attitude was completely uncalled for especially if I’m spending over $350.00.
After two decades of loyalty. I will never order from My Hero again, and I’ll make sure my family and friends know how much the service and quality have declined. Very disappointing!
Atmosphere: 1
Food: 1
Service: 1
Thore Foss
Place is an institution. Best hero on Long Island hands down. Chicken cutlets are great
Greatest place for sandwiches! I love their pastrami sandwiches. Also they listen to your preferences when ordering since I have to have my cold cuts shredded and not thick🙂. All their salads are amazing !
Recommended dishes: Fillet of Sole Hero, Chicken Sandwich, Chicken Club Sandwich
Cl Bh
Old spot. Bread changed. Everything you order smells like onions. Everytime. No onions ordered. Everything smells of onions
Food: 3
Service: 3
Christine Migliara
The Champ is awesome! My favorite!
Atmosphere: 5
Food: 5
Service: 5
Matthew Warren
hates me to do this but the change in ownership shows. been going to My Hero for 20+ years been super friendly with the old owner Anthony (great guy). Been multiple times with new owners and every time it was a miss. The hero bread is not good, they basically squeeze the sandwich down to a round circle. Chicken cutlets are chewy, you some bites you have to rip hard. chicken club no tomatoes extra mayo, every time its wrong and given to me with tomatoes and tiny bit of mayo. with 8 guys behind the counter making sandwiches its not that hard to notice how the customer wants their food. i wish them the best but i will not be returning anymore. $10 for a subpar chicken club.
very rude people! the staff has a very bad attitude and they were extremely rude when i asked for my order. i couldn’t believe it. Not family friendly at all and i will never be going back there. very very terrible experience for me!
Atmosphere: 1
Food: 1
Service: 1
I haven't been here in a while and felt the need for a big hero for lunch, and they didn't disappoint! The chicken club with lettuce, tomatoes, cheddar, bacon and thousand island dressing on a large whole wheat hero was amazing!! Run, don't walk to My Hero!
10/9/25: The prices have gone up. What used to be a $12 hero is now $17. Still a great sandwich though.
Atmosphere: 2
Food: 5
Service: 3
I was one of 3 people in the line and my order was quickly taken. However, my want time to finally get my order was 30 min for 2 small chicken clubs. What I noticed was a lot of talking behind the line. The other thing I noticed was the focus was on orders coming from the phone and the automatic system they have set up. I fell that the in person placing of orders was not as important as the phone orders. Also if less talking behind the line was taking place by the person making my order I would have been in and out within 10 min not 30 min. They should be more attentive to the people who walk in.
Atmosphere: 5
Food: 5
Service: 2
Absolutely LOVE this place! They have the best sandwiches. I personally LOVE the meatball Parm hero and Turkey, fresh mozzarella and roasted red peppers on a whole wheat wrap. They have AWESOME macaroni salad as well! The staff there are so friendly and helpful. This is a place that when nothing else will do I find myself here.
Atmosphere: 5
Service: 5
The best sandwiches ever(yummy 😋 ). Great customer service too. Thank you
Atmosphere: 5
Food: 5
Service: 5
New owners but still worth the trip too.
Atmosphere: 4
Food: 4
Service: 4
Employees refused to serve us when we walked in at 9:53 and they didn't open for 7 minutes. Why turn away any customer because of just a few minutes? Just seems like bad business.
best chicken cutlet hero ever! I wish I took pictures but i wooofed it down too fast. excellent heroes!
Atmosphere: 3
Food: 5
Service: 5
EXTREMELY DISAPPOINTED
I’ve been using My Hero Deli to cater my parties for over 20 years, and up until recently, they were the go-to place for great heroes and friendly, accommodating service. Sadly, since the new ownership took over, the experience has gone completely downhill.
The staff is now rude and dismissive. One of the biggest issues? Without them mentioning that they don‘t provide basic condiments like mayonnaise or oil and vinegar on the side unless you request it, they apparently just throw on whatever they decide without giving the customer a choice.
I also ordered a fresh vegetable hero with simple specific ingredients: lettuce, tomatoes, green peppers, cucumbers, onions, and banana pepper rings. When I called to confirm the details, the man I spoke to was unnecessarily rude and said, “You don’t need to confirm,” and when I politely emphasized that the vegetables should be fresh and not cooked, he snapped, “We don’t cook our vegetables.” Needles to say the hero came with cooked peppers, no cucumbers, brown lettuce and charged me $25.00 a foot. The attitude was completely uncalled for especially if I’m spending over $350.00.
After two decades of loyalty. I will never order from My Hero again, and I’ll make sure my family and friends know how much the service and quality have declined.
Very disappointing!
Atmosphere: 1
Food: 1
Service: 1
Place is an institution. Best hero on Long Island hands down. Chicken cutlets are great
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Greatest place for sandwiches! I love their pastrami sandwiches. Also they listen to your preferences when ordering since I have to have my cold cuts shredded and not thick🙂. All their salads are amazing !
Yummy sandwiches!
Friendly employees. Delicious sandwiches. Generous portions.
Wed 3/26: Filet of Sole (fried flounder fish, tartar sauce, lettuce, tomatoes)
Wed 4/9: Chicken Club (fried chicken cutlets, honey mustard, bacon, lettuce, tomatoes) & Coleslaw
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fillet of Sole Hero, Chicken Sandwich, Chicken Club Sandwich
Old spot. Bread changed. Everything you order smells like onions. Everytime. No onions ordered. Everything smells of onions
Food: 3
Service: 3
The Champ is awesome! My favorite!
Atmosphere: 5
Food: 5
Service: 5
hates me to do this but the change in ownership shows. been going to My Hero for 20+ years been super friendly with the old owner Anthony (great guy). Been multiple times with new owners and every time it was a miss. The hero bread is not good, they basically squeeze the sandwich down to a round circle. Chicken cutlets are chewy, you some bites you have to rip hard. chicken club no tomatoes extra mayo, every time its wrong and given to me with tomatoes and tiny bit of mayo. with 8 guys behind the counter making sandwiches its not that hard to notice how the customer wants their food. i wish them the best but i will not be returning anymore. $10 for a subpar chicken club.
Atmosphere: 2
Food: 2
Service: 2
Loading...