Just stopped in at the 3603 Brewerton Road location a little after 1pm and was greeted with friendly and fast service by a gentleman at the drive through. Thank you for a great drive through experience.
Matt Nelson
If you're into stale burger buns and brown flavorless carbonated water this is where you want to order from. Seriously, is it that hard to seal the bags the buns come in and change the soda syrup when it needs changing? Typical of this location.
Food: 1
Service: 1
a m
food is disgusting at this location they never deliver everything you ordered, got pickle fries only received 5 no joke empty box cold soggy! food is always cold asked for a pickled whopper and got a nasty original chicken sandwich???? like WHAT even mcdonalds mc chicken taste better then this trash!!! fries also r always cold and if u ask for sauces you wont receive them. DONT ORDER FROM THIS SPECIFIC LOCATION
Atmosphere: 1
Food: 1
Service: 1
Jason Spagnola
This place is always closed. Good thing Wendy’s is across the street
Nina Nguyen
Burger King makes it SO INCONVENIENT to pick up online orders. Why do I need to drive around TWO times, my friend and I both ordered on our apps and we are in ONE car and Burger King makes you drive AROUND A SECOND TIME TO PICK UP THE SECOND ONLINE ORDER? when we are in ONE CAR. Now I have to drive around and wait another 20 minutes because they couldn’t give me the second order the first time around. Please change your policy. Because I went inside and they wouldn’t give it to me either when I went it because of policy. So I had to go back and wait in the long line again.
John Baldwin
Where is corporate?? With all of these terrible reviews you'd think someone would give a crap but apparently not. The employees are rude and lazy. They lie about not having this or that so they don't actually have to put in work. Always saying their system is down and can only take cash. Do they really think we are all that stupid? They are trying to pocket money while doing the minimum. They should be ashamed but we all know they aren't. Place should be shut down.
Atmosphere: 1
Food: 1
Service: 1
Melissa Garcia
I honestly can't wait for the northern location to open back up. The staff at that location were always friendly and gave a great experience. This location is terrible. The staff are rude, especially if they don't put an item in your bag and you request it, you get an eye roll. Where is the customer service!? If these people don't want their jobs, there are people out there who will work, replace them! 💯 Also, why is the food always cold?
This establishment doesn't even respond to their reviews, making it clear to the people they DO NOT CARE HERE!
Atmosphere: 1
Food: 1
Service: 1
Jesse Dupra
This used to be my favorite Burger King some time ago. Would always come in for milkshakes and a whopper. Last night at 5pm I was told they didn't have milkshakes to go with my dinner. Well I overheard the associates talking that they didn't want to clean the machine again. Place felt more like a McDonald's.
The week before I went in at 7pm and was told they ran out of BEEF! More like they didn't wanna get more from the freezer. This place sucks now and seems to be ran by a bunch of lazy employees.
Atmosphere: 3
Food: 1
Service: 1
Gary Smith
Waited way too long for food. 5 people out back smoking while i waited 40 min to even order. Trash location
Their P.O.S. machine is always down every time I go. Every. Time. The other BK on Rt 11 is closed for renovation, so this is the only one around.
Management, if you even read these (I doubt you do), do better.
Atmosphere: 1
Food: 1
Service: 1
Jaime Dumigan
Sat in a line back to the rode got up to the speaker and they asked us to hold on. The guy went out back in the door way smoking a cigarette we could see him clear as day sat at the speaker for a good 15-20 minutes finally pulled off
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries
Kenneth Fike
Currently under renovations due to re-open in Mid December 2024. The staff and this location are wonderful however. It's gonna be a tough couple of months not visiting and having dine in here for a while. Sue the manager along with Jamie, Tina, Tammy, Shannon and the rest are a great cohesive unit. That leads to awesome service and great food.
Atmosphere: 5
Food: 5
Service: 5
costlycardboard
Useless employee had all the store doors locked on a Saturday around 4:00 pm. Placed a Mobile order and waited for 20 minutes near the drive in order window. After 20 minutes I drove to the pick-up window and was told to get back in line. Need to charge back on my credit card now. Do not waste your time coming here.
Just stopped in at the 3603 Brewerton Road location a little after 1pm and was greeted with friendly and fast service by a gentleman at the drive through. Thank you for a great drive through experience.
If you're into stale burger buns and brown flavorless carbonated water this is where you want to order from. Seriously, is it that hard to seal the bags the buns come in and change the soda syrup when it needs changing? Typical of this location.
Food: 1
Service: 1
food is disgusting at this location they never deliver everything you ordered, got pickle fries only received 5 no joke empty box cold soggy! food is always cold asked for a pickled whopper and got a nasty original chicken sandwich???? like WHAT even mcdonalds mc chicken taste better then this trash!!! fries also r always cold and if u ask for sauces you wont receive them. DONT ORDER FROM THIS SPECIFIC LOCATION
Atmosphere: 1
Food: 1
Service: 1
This place is always closed. Good thing Wendy’s is across the street
Burger King makes it SO INCONVENIENT to pick up online orders. Why do I need to drive around TWO times, my friend and I both ordered on our apps and we are in ONE car and Burger King makes you drive AROUND A SECOND TIME TO PICK UP THE SECOND ONLINE ORDER? when we are in ONE CAR. Now I have to drive around and wait another 20 minutes because they couldn’t give me the second order the first time around. Please change your policy. Because I went inside and they wouldn’t give it to me either when I went it because of policy. So I had to go back and wait in the long line again.
Where is corporate?? With all of these terrible reviews you'd think someone would give a crap but apparently not. The employees are rude and lazy. They lie about not having this or that so they don't actually have to put in work. Always saying their system is down and can only take cash. Do they really think we are all that stupid? They are trying to pocket money while doing the minimum. They should be ashamed but we all know they aren't. Place should be shut down.
Atmosphere: 1
Food: 1
Service: 1
I honestly can't wait for the northern location to open back up. The staff at that location were always friendly and gave a great experience. This location is terrible. The staff are rude, especially if they don't put an item in your bag and you request it, you get an eye roll. Where is the customer service!? If these people don't want their jobs, there are people out there who will work, replace them! 💯 Also, why is the food always cold?
This establishment doesn't even respond to their reviews, making it clear to the people they DO NOT CARE HERE!
Atmosphere: 1
Food: 1
Service: 1
This used to be my favorite Burger King some time ago. Would always come in for milkshakes and a whopper.
Last night at 5pm I was told they didn't have milkshakes to go with my dinner. Well I overheard the associates talking that they didn't want to clean the machine again.
Place felt more like a McDonald's.
The week before I went in at 7pm and was told they ran out of BEEF!
More like they didn't wanna get more from the freezer.
This place sucks now and seems to be ran by a bunch of lazy employees.
Atmosphere: 3
Food: 1
Service: 1
Waited way too long for food. 5 people out back smoking while i waited 40 min to even order. Trash location
Atmosphere: 1
Food: 2
Service: 1
Horrible wait time, cold food crappy employees
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Employees seemed distracted
Atmosphere: 3
Food: 4
Service: 3
Their P.O.S. machine is always down every time I go. Every. Time. The other BK on Rt 11 is closed for renovation, so this is the only one around.
Management, if you even read these (I doubt you do), do better.
Atmosphere: 1
Food: 1
Service: 1
Sat in a line back to the rode got up to the speaker and they asked us to hold on. The guy went out back in the door way smoking a cigarette we could see him clear as day sat at the speaker for a good 15-20 minutes finally pulled off
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fries
Currently under renovations due to re-open in Mid December 2024. The staff and this location are wonderful however. It's gonna be a tough couple of months not visiting and having dine in here for a while. Sue the manager along with Jamie, Tina, Tammy, Shannon and the rest are a great cohesive unit. That leads to awesome service and great food.
Atmosphere: 5
Food: 5
Service: 5
Useless employee had all the store doors locked on a Saturday around 4:00 pm. Placed a Mobile order and waited for 20 minutes near the drive in order window. After 20 minutes I drove to the pick-up window and was told to get back in line. Need to charge back on my credit card now. Do not waste your time coming here.
Atmosphere: 1
Food: 1
Service: 1
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