best carvel i’ve ever been too. the staff cares so much about their customers. my fathers nephew in-law had a birthday recently and the cake decorator worked diligently and swiftly like a master craftsmen. Very satisfied
John
Rude staff cannot communicate clearly. I think most workers are underpaid the owner probably doesn't care.
Steve Jones
Staff can't communicate properly.
Qasim Anjum
Good ice cream. Great deals. Lots of parking!
Azar Mahmood
Outstanding customer service!!! The staff were super friendly, actually trying to make conversations while making my order.
Freshest ice cream hands down, and boy they do go all in with toppings, like literally covered my entire cup.
I am never visiting any other Carvel.
Julia Heidt
I ordered a custom Carvel cake for my daughter’s birthday, and it was absolutely perfect! From the moment I picked it up, I could tell care went into every detail — the design was exactly what we asked for, colorful and fun, and it made her face light up with joy. The classic Carvel crunchies were a big hit with both the kids and adults, and the cake itself was fresh, creamy, and delicious.
The staff was friendly and helpful throughout the process, making sure everything was just right. Thank you, Carvel, for making her birthday extra special — we’ll definitely be back for the next celebration!
Stephen Heidt
I remember going to the Bronx zoo as a kid and yearning for the dip and dog stand. Ever since a young age I craved ice cream. This carvel brought that experience to life. With so many ways to customize my ice cream to my desire it has bought me back to my younger days. Thank you Carvel.
Max Gre
Great ice cream and even better staff. Would recomed
Cassandra Dennehy
I had the BEST ice cream of my life here. If I could give more stars I would!!
With over a decade and a half of going to carvel, Oceanside Carvel has to be the most upstanding location I’ve been to. Staff’s courtesy and professionalism is on par with that of Michelin Star restaurants. The quality of the ice cream coupled with their variety of toppings allows for an exceptional dining experience.
Julianna Lanze
I went in today with my kids and the staff was so kind and welcoming. Usually when I go to other carvels the staff isn’t as nice to the customers but this carvel specifically changed that. They work hard and do what they have to do and they do it well. I was specifically please with Melina. She was so nice to my kid who had a stutter and was patient with him. Will be going back soon!!
ANGIE
If I could give zero stars, I would!!!! I came here this past weekend to pick up my nephew’s birthday cake, and the experience was awful. The man who served me was incredibly rude. When I asked to pick up my order, he flatly said there were no orders under my name. I showed him the receipt on my phone, and only then did he check his computer—where he found and printed my order. He then told me they couldn’t make the cake the way we requested.
That alone was frustrating, but it got worse. When my sister called to speak with the manager, he cursed at her. Completely unprofessional and unacceptable behavior.
The customer service at this Carvel is absolutely terrible. They clearly don't care about their customers, and it shows. This is no way to run a business.
Salman Vora
Amazing yummy cakes. Will come back surely
Michele p.
Called to order a birthday cake and it was like the person on the phone was going out of there way to not take my business so I called the east rockaway carvel and the difference in customer service was like night vs day. I will never visit this establishment based off how I was treated over the phone.
best carvel i’ve ever been too. the staff cares so much about their customers. my fathers nephew in-law had a birthday recently and the cake decorator worked diligently and swiftly like a master craftsmen. Very satisfied
Rude staff cannot communicate clearly. I think most workers are underpaid the owner probably doesn't care.
Staff can't communicate properly.
Good ice cream. Great deals. Lots of parking!
Outstanding customer service!!!
The staff were super friendly, actually trying to make conversations while making my order.
Freshest ice cream hands down, and boy they do go all in with toppings, like literally covered my entire cup.
I am never visiting any other Carvel.
I ordered a custom Carvel cake for my daughter’s birthday, and it was absolutely perfect! From the moment I picked it up, I could tell care went into every detail — the design was exactly what we asked for, colorful and fun, and it made her face light up with joy. The classic Carvel crunchies were a big hit with both the kids and adults, and the cake itself was fresh, creamy, and delicious.
The staff was friendly and helpful throughout the process, making sure everything was just right. Thank you, Carvel, for making her birthday extra special — we’ll definitely be back for the next celebration!
I remember going to the Bronx zoo as a kid and yearning for the dip and dog stand. Ever since a young age I craved ice cream. This carvel brought that experience to life. With so many ways to customize my ice cream to my desire it has bought me back to my younger days. Thank you Carvel.
Great ice cream and even better staff. Would recomed
I had the BEST ice cream of my life here. If I could give more stars I would!!
Good ice creem😃👍
Restaurantji Recommends
With over a decade and a half of going to carvel, Oceanside Carvel has to be the most upstanding location I’ve been to. Staff’s courtesy and professionalism is on par with that of Michelin Star restaurants. The quality of the ice cream coupled with their variety of toppings allows for an exceptional dining experience.
I went in today with my kids and the staff was so kind and welcoming. Usually when I go to other carvels the staff isn’t as nice to the customers but this carvel specifically changed that. They work hard and do what they have to do and they do it well. I was specifically please with Melina. She was so nice to my kid who had a stutter and was patient with him. Will be going back soon!!
If I could give zero stars, I would!!!!
I came here this past weekend to pick up my nephew’s birthday cake, and the experience was awful. The man who served me was incredibly rude. When I asked to pick up my order, he flatly said there were no orders under my name. I showed him the receipt on my phone, and only then did he check his computer—where he found and printed my order. He then told me they couldn’t make the cake the way we requested.
That alone was frustrating, but it got worse. When my sister called to speak with the manager, he cursed at her. Completely unprofessional and unacceptable behavior.
The customer service at this Carvel is absolutely terrible. They clearly don't care about their customers, and it shows. This is no way to run a business.
Amazing yummy cakes. Will come back surely
Called to order a birthday cake and it was like the person on the phone was going out of there way to not take my business so I called the east rockaway carvel and the difference in customer service was like night vs day. I will never visit this establishment based off how I was treated over the phone.
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