Received incorrect items than was ordered. Asked for no sugar in coffee, and got it anyway. Asked for buttered bagel, got cream cheese.
Food: 2
Service: 2
Toni Judware
Worst Dunkin ever. We waited a long time for food while they continued to serve others. When we questioned the service, we got rude treatment from the “cook” and then the cashier. We were yelled at and told to never come back. No chance of that. Looking at other reviews, we are not alone in our experience.
Atmosphere: 1
Food: 1
Service: 1
Hope Ersek
This location has gone down hill over the past year. I can’t spend money here anymore. My order is almost never right. To the point that it is a surprise when something is right. They regularly don’t have baked goods or staples of their menu. The service is hit or miss. I’m aware over the years I regularly spend hundreds of dollars a month there between my family and me. We will be going to the other coffee shop in town from now on. It’s not worth the agitation of dealing with constantly not getting what you ordered when you expect to be treating yourself or family to a treat and spending the amount it costs to get you and your family each something and driving away to see it’s not what you wanted. It used to be so great going there. I hope they can get it together again.
Atmosphere: 1
Food: 1
Service: 1
Hanna Derouchie
Gross cold soggy dry( not sure how you get soggy and dry but they managed)
Atmosphere: 1
Food: 1
Service: 1
Shelly Pius
Love there drinks and English muffin sandwiches. I go there a lot open till 8.
Atmosphere: 5
Food: 5
Service: 5
Shannon Nishi
Ordered two donuts, waited 15 minutes in the drive thru. Gave us the wrong donuts twice.
Tina Silver
At the Ogdensburg, NY location, 80% of what we order is never available. This has occurred at our last 6 visits!! I would hate to hear of unused food being wasted, but since such a shortage of menu items happens so regularly, it would be a good practice to order more! We will start seeking other choices, for sure. Very disappointing & frustrating.
Ibtasam Arshad
Outside of the place needs a power wash as i saw too many cobwebs around delivery window and outside in general.
Atmosphere: 5
Food: 5
Service: 5
Mike Frary
Girl overcharge me tried to give me the wrong order and then I got the coffee. It was Stone Cold. I had to go back in after going to the drive-thru it acted like I was. I was wrong
Every order I've gotten from here is weirdly made but today.....why did the cut open the donut to fill is ? Isn't there a tool for this.....
Atmosphere: 1
Food: 2
Service: 1
Shawn Tooley
The guy at the drive through needs to be fired, period. Told me they were closed (they were open) and then said he was kidding. Gave me a small coffee when I paid for a large. Proceeded to argue. Hire competent staff who act professional, please.
Atmosphere: 1
Food: 1
Service: 1
Martha Smith
The person who waited on me was very rude Her shirt was filthy.
Atmosphere: 1
Service: 1
Chris Dihrberg
Coffee is good but not great , a large is what is med anywhere else , and the absolute worst Cappuccino I've ever gotten. Sad to see Dunkin go down the drain. This last visit, will be my last visit.
Service: 2
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Stephanie Powers
Hadn't set foot in a Dunkin since they closed all Canadian locations. We got amazing service in Watertown. Coffee was great and so were the Munchkins.
Received incorrect items than was ordered.
Asked for no sugar in coffee, and got it anyway. Asked for buttered bagel, got cream cheese.
Food: 2
Service: 2
Worst Dunkin ever. We waited a long time for food while they continued to serve others. When we questioned the service, we got rude treatment from the “cook” and then the cashier. We were yelled at and told to never come back. No chance of that. Looking at other reviews, we are not alone in our experience.
Atmosphere: 1
Food: 1
Service: 1
This location has gone down hill over the past year. I can’t spend money here anymore. My order is almost never right. To the point that it is a surprise when something is right. They regularly don’t have baked goods or staples of their menu. The service is hit or miss. I’m aware over the years I regularly spend hundreds of dollars a month there between my family and me. We will be going to the other coffee shop in town from now on. It’s not worth the agitation of dealing with constantly not getting what you ordered when you expect to be treating yourself or family to a treat and spending the amount it costs to get you and your family each something and driving away to see it’s not what you wanted. It used to be so great going there. I hope they can get it together again.
Atmosphere: 1
Food: 1
Service: 1
Gross cold soggy dry( not sure how you get soggy and dry but they managed)
Atmosphere: 1
Food: 1
Service: 1
Love there drinks and English muffin sandwiches. I go there a lot open till 8.
Atmosphere: 5
Food: 5
Service: 5
Ordered two donuts, waited 15 minutes in the drive thru. Gave us the wrong donuts twice.
At the Ogdensburg, NY location, 80% of what we order is never available. This has occurred at our last 6 visits!! I would hate to hear of unused food being wasted, but since such a shortage of menu items happens so regularly, it would be a good practice to order more! We will start seeking other choices, for sure. Very disappointing & frustrating.
Outside of the place needs a power wash as i saw too many cobwebs around delivery window and outside in general.
Atmosphere: 5
Food: 5
Service: 5
Girl overcharge me tried to give me the wrong order and then I got the coffee. It was Stone Cold. I had to go back in after going to the drive-thru it acted like I was. I was wrong
Atmosphere: 4
Food: 1
Service: 1
Vanilla bean frozen coffees were great 👍
Food: 5
Service: 5
Restaurantji Recommends
Every order I've gotten from here is weirdly made but today.....why did the cut open the donut to fill is ? Isn't there a tool for this.....
Atmosphere: 1
Food: 2
Service: 1
The guy at the drive through needs to be fired, period. Told me they were closed (they were open) and then said he was kidding. Gave me a small coffee when I paid for a large. Proceeded to argue. Hire competent staff who act professional, please.
Atmosphere: 1
Food: 1
Service: 1
The person who waited on me was very rude
Her shirt was filthy.
Atmosphere: 1
Service: 1
Coffee is good but not great , a large is what is med anywhere else , and the absolute worst Cappuccino I've ever gotten. Sad to see Dunkin go down the drain. This last visit, will be my last visit.
Service: 2
Recommended dishes: Assorted Half Dozen or Dozen Donuts
Hadn't set foot in a Dunkin since they closed all Canadian locations. We got amazing service in Watertown. Coffee was great and so were the Munchkins.
Atmosphere: 5
Food: 5
Service: 5
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