They use to be very good. It's gone downhill as of late. Horrible communicating. Serve raw food and don't follow ordering timelines. Tired of wasting money here.
Atmosphere: 1
Food: 1
Service: 1
Jack Pitzer
My family and I had an overnight stay in Ogdensburg, and we decided to go with Pizza Hut for a take out meal because the other local options weren't very exciting. And honestly, it was awesome. I haven't had Pizza Hut in about 30 years, and everything we got was great. We had 2 personal pan pizzas, wings, and Cinnabon for desert and everything was delicious. The counter staff was incredibly - warm, welcoming and kind. Huge thumbs up!! Thank you Pizza Hut for always being there!
Atmosphere: 5
Food: 5
Service: 5
Flooogol Travel
Overall, our lunch experience ended on a positive note, but it had its ups and downs. We chose to dine in during the bustling lunch rush and started with drinks. Our server, Breanna, was friendly and took our order from the lunch menu, which included a personal pizza, breadsticks, wings, and fries.
The fries arrived quickly, hot and crispy, but we waited quite a while for the rest of our food. While other tables that ordered after us received their meals promptly, we only got our pizza after several minutes, followed by the wings. The breadsticks, however, were still missing.
We began eating the pizza and wings, having finished the fries, all the while hoping the breadsticks would arrive soon. As we watched other tables get served, eat, and leave, we felt increasingly neglected. We tried to catch Breanna's attention but she didn’t return for quite some time. After over 20 minutes, we asked another server for help, and she kindly went to find Breanna.
When Breanna finally returned, we pointed out that our drinks had been empty for a while and asked about the breadsticks. She seemed surprised that she had forgotten them. She refilled our drinks and brought out the breadsticks just as we were finishing the last bites of our pizza and wings.
After we finally had all our food, Breanna checked on us a couple of times, almost apologetically. We understood she was busy with five tables, but it was disappointing to see other diners finish and leave while we waited so long. While the food was delicious, the service left much to be desired. We’d be open to trying this location again, but the experience could definitely use improvement.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Breadsticks
Debra Fields
Horrible Experience! When we got to the Ogdensburg Pizza Hut, only 3 tables were occupied, so hoped to be in and out quickly. We were seated, then forgotten. After a LONG wait, a waitress came over, apologized she didn't realize it was her table and took our order (personal pan pizza, salad, pasta and drinks). Salad bar was pretty much empty, asked them to please fill it. The restaurant started filling up and we noticed people that came in after us were being served and leaving, while we still waited for our food. After at least a 45 minute wait, we got our food. The pasta did not have the included garlic bread stated on the menu and I didn't receive the garlic butter sauce I requested. I was told he didn't ask for bread and it was extra $$. It was Included the other times we ate there, but she said she'd give it to him anyway, being it took so long to be waited on. The bread never showed up. I ate my personal pan pizza and asked them to cancel the salad, because it hadn't been filled in a timely manner. Sat and waited for the bill, but it never came, so we went to the register, I told them of my frustration, they got a manager to ring us out. I noticed on the bill that we were being charged for the salad I didn't get., she fixed that, handed us the bread that should have went with his pasta meal. She apologized for our frustration. If I were manager and saw how upset my customer was, I would have said, you know what., NO CHARGE. That wouldn't have fixed things, but we would have left feeling like were were heard. No more Pizza hut in Ogdensburg for us.
Atmosphere: 3
Food: 4
Service: 1
Patricia Murray
The service was excellent and the food was even better.
Atmosphere: 5
Food: 5
Service: 5
Eric West
Cheese sticks...not cut. Sandwich....not cut. No tops for pasta dishes.
Love to go pick up my food...twice.
Atmosphere: 3
Food: 4
Service: 3
Bradley LeBoeuf
Real sit-down red cup Pizza Hut restaurant. They don't make them like this anymore, but somehow this one stays open the retro way. And you can taste the difference. Worth the 7 hour drive to Ogdensburg, NY from Brooklyn ??
Atmosphere: 5
Food: 5
Service: 5
Sandi Loveless
We had the best time at the Ogdensburgh Restaurant! Our Waitress was amazing!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
joan m. Loveless
Great service, food was hot, fresh and delicious!! Our server was happy and gave great service!!
They use to be very good. It's gone downhill as of late. Horrible communicating. Serve raw food and don't follow ordering timelines. Tired of wasting money here.
Atmosphere: 1
Food: 1
Service: 1
My family and I had an overnight stay in Ogdensburg, and we decided to go with Pizza Hut for a take out meal because the other local options weren't very exciting. And honestly, it was awesome. I haven't had Pizza Hut in about 30 years, and everything we got was great. We had 2 personal pan pizzas, wings, and Cinnabon for desert and everything was delicious.
The counter staff was incredibly - warm, welcoming and kind.
Huge thumbs up!! Thank you Pizza Hut for always being there!
Atmosphere: 5
Food: 5
Service: 5
Overall, our lunch experience ended on a positive note, but it had its ups and downs. We chose to dine in during the bustling lunch rush and started with drinks. Our server, Breanna, was friendly and took our order from the lunch menu, which included a personal pizza, breadsticks, wings, and fries.
The fries arrived quickly, hot and crispy, but we waited quite a while for the rest of our food. While other tables that ordered after us received their meals promptly, we only got our pizza after several minutes, followed by the wings. The breadsticks, however, were still missing.
We began eating the pizza and wings, having finished the fries, all the while hoping the breadsticks would arrive soon. As we watched other tables get served, eat, and leave, we felt increasingly neglected. We tried to catch Breanna's attention but she didn’t return for quite some time. After over 20 minutes, we asked another server for help, and she kindly went to find Breanna.
When Breanna finally returned, we pointed out that our drinks had been empty for a while and asked about the breadsticks. She seemed surprised that she had forgotten them. She refilled our drinks and brought out the breadsticks just as we were finishing the last bites of our pizza and wings.
After we finally had all our food, Breanna checked on us a couple of times, almost apologetically. We understood she was busy with five tables, but it was disappointing to see other diners finish and leave while we waited so long. While the food was delicious, the service left much to be desired. We’d be open to trying this location again, but the experience could definitely use improvement.
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Breadsticks
Horrible Experience! When we got to the Ogdensburg Pizza Hut, only 3 tables were occupied, so hoped to be in and out quickly. We were seated, then forgotten. After a LONG wait, a waitress came over, apologized she didn't realize it was her table and took our order (personal pan pizza, salad, pasta and drinks). Salad bar was pretty much empty, asked them to please fill it. The restaurant started filling up and we noticed people that came in after us were being served and leaving, while we still waited for our food. After at least a 45 minute wait, we got our food. The pasta did not have the included garlic bread stated on the menu and I didn't receive the garlic butter sauce I requested. I was told he didn't ask for bread and it was extra $$. It was Included the other times we ate there, but she said she'd give it to him anyway, being it took so long to be waited on. The bread never showed up. I ate my personal pan pizza and asked them to cancel the salad, because it hadn't been filled in a timely manner. Sat and waited for the bill, but it never came, so we went to the register, I told them of my frustration, they got a manager to ring us out. I noticed on the bill that we were being charged for the salad I didn't get., she fixed that, handed us the bread that should have went with his pasta meal. She apologized for our frustration. If I were manager and saw how upset my customer was, I would have said, you know what., NO CHARGE. That wouldn't have fixed things, but we would have left feeling like were were heard. No more Pizza hut in Ogdensburg for us.
Atmosphere: 3
Food: 4
Service: 1
The service was excellent and the food was even better.
Atmosphere: 5
Food: 5
Service: 5
Cheese sticks...not cut. Sandwich....not cut. No tops for pasta dishes.
Love to go pick up my food...twice.
Atmosphere: 3
Food: 4
Service: 3
Real sit-down red cup Pizza Hut restaurant. They don't make them like this anymore, but somehow this one stays open the retro way. And you can taste the difference. Worth the 7 hour drive to Ogdensburg, NY from Brooklyn ??
Atmosphere: 5
Food: 5
Service: 5
We had the best time at the Ogdensburgh Restaurant! Our Waitress was amazing!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Great service, food was hot, fresh and delicious!! Our server was happy and gave great service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Good food and great services, I'll be back.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Pizza with Pepperoni
Restaurantji Recommends
Excellent service and great food!
Atmosphere: 5
Food: 5
Service: 5
Everything was great!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza with Pepperoni, Pepperoni Lovers, Pepperoni Pizza, Breadsticks, Meat Lovers, Cheese Sticks
Best pizza hut ever!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Triple Chocolate Brownie, Pizza with Pepperoni, Pepperoni Lovers, Fries, Marinara, Buffalo Chicken Pizza, The Works Pizza, Mini Rolls, Pepperoni Pizza, Sides, Honey BBQ, Mtn Dew
Food is always great!!! By far one of my top 5 pizza joints .... Highly recommend!!!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Triple Chocolate Brownie, Pizza with Pepperoni, Pepperoni Lovers, Fries, Marinara, Buffalo Chicken Pizza, The Works Pizza, Mini Rolls, Pepperoni Pizza, Sides, Honey BBQ, Mtn Dew
Salad bar isn't what it used to be no ham or crunchy noodles need more
Atmosphere: 4
Food: 3
Service: 4
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