Great food but usually very busy. Not the place if you're in a hurry.
Atmosphere: 4
Food: 5
Service: 4
Bonnie J
Absolutely appalled at the treatment by an employee at this Tim Hortons! Manager was called and didn't seem like it was any big deal that her employee was acting rude and saying ignorant comments behind the drive thru window! To be fair, she didn't think we could hear her! However, those inside the store could! Absolutely disgusting behavior.
Atmosphere: 1
Food: 3
Service: 1
Danny Woodbridge
I frequently visit this Tim Hortons, and I’m frustrated by the lack of healthy food options. The few items that are somewhat health-conscious, like the spinach egg white bites, are almost always sold out. This has happened multiple times, and today was especially frustrating as I was on my way to an appointment and didn’t have time to stop elsewhere. It’s disappointing that they don’t seem to keep these items in stock, making it difficult for customers who are trying to make better food choices.
Luke
The manager was fired from Napoli for spitting in people's food. It's definitely worth driving or walking to one of the other locations. I'd definitely pass on this one!
Atmosphere: 1
Food: 1
Service: 1
Michael Oakes
If you want hot water instead of hot chocolate this is the place to go
Rebecca Oyer
I visited Tim Hortons earlier before heading back to school. I ordered a Large white peppermint hot chocolate. I received my large cup not even filled fully, and no peppermint flavoring. Very disappointed to be paying for something and not even getting my moneys worth. Do better, normally this specific tim hortons is spot on, but todays workers were LAZY
Atmosphere: 1
Food: 1
Service: 1
Matthew Carey
My favorite coffee place in the world.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Bagels
Pranjali Srivastava
Caramel apple latte is a must try ! Good place for a quick stop !
Atmosphere: 5
Food: 4
Service: 5
Thelma Hunt
I stop in at least once a yr when I'm in town .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Jennie Bridges
Union Street, Olean, NY. Ordered 2 caramel iced caps, nothing like other Tim Horton's. These were not thick and icy, we're very watery like, and little to no whipped topping as requested. Still tastes good, but very disappointed ?
Every time I go to this Tim Hortons, I place an online order for pick up. They're usually very busy and it's easier for me to go in and grab something quick without waiting long times in a line.
For the last 6 online orders I've placed, I had ordered a donut. Each and every time I approached the counter to grab my order, there was only the two drinks and no donut. Every single time, I had to go to the counter and show them my receipt to receive the rest of my purchase, completely negating my attempt to "surpass the line time" and I brought this up to them once when I received the wrong sandwich and still did not receive my donut. To this, an employee responded "I'm sorry, we're training a lot of new staff." I am well aware what it is like to work in retail and restaurants with fast food, but 6 times in a row is ridiculous. Normally, that would not be enough for me to leave an angry review, but this last visit made me feel appalled.
Today, I walked across town from my house in light rainy weather to order two pumpkin spice ice caps. When I arrived, my app wasn't working so I went up to the counter and waited for an associate to just order in person. I asked for the two pumpkin ice caps and she told me they weren't serving them in store until the 21st so I would have to order online. I explained that my app wasn't working so she looked at it and called for a supervisor to which the woman yelled from across the room "if the app isn't working I can't fix it" instead of coming to resolve the problem. The lady at the counter asked me to try and reset the app, so I sat at a table to attempt to reset it. I forced the app closed, I even reset my phone entirely and the problem persisted. I still couldn't order from the app, and the associates just said "I know the app is working because we've been receiving mobile orders all day" while having this conversation across the entire building mind you. I go there every other day and it felt like the employees (managers mostly) seem to know me at least a little but this was insulting. Not being able to get an ice cap until the 21st when it's the 18th? And I proved that I tried to order it online? It is ridiculous that they couldn't make an acception or atleast apologize for the inconvenience. Instead, I was made to feel like it was my fault and until I could figure it out, they weren't going to do anything to help. I left the building without ordering anything and am honestly contemplating never going back again. The drinks are good but don't go here if you expect customer service. The employees here have none.
Atmosphere: 2
Food: 1
Service: 1
Nikki Pison
First time at Tim Hortons. This is supposed to be a coffee and donut shop? Coffee is barely drinkable, tastes like pure syrup with no actual coffee in it and the lid would not stay on so hot coffee spilled all over the car. Boston cream donut had ZERO filling, just a lump of dough. Well, now I know I’m not a fan.
Food: 1
Service: 1
Edward
Ordered a reg ice cap. The lady gave me the correct amount to have ready. Got to the window and they had something else saying a different price. I said I did not order that. The cashier told another girl. This other woman came to the window, got in my face and called me a liar and made a scene about canceling the order. Worst customer service I have EVER experienced!!!!
Atmosphere: 1
Food: 1
Service: 1
Melinda Russek
Convenient location
Atmosphere: 5
Food: 4
Service: 5
Kevin Hanley
Service was good. Understaffed. Drive-in and mobile orders are priority. Walk-in is frustrating.
Great food but usually very busy. Not the place if you're in a hurry.
Atmosphere: 4
Food: 5
Service: 4
Absolutely appalled at the treatment by an employee at this Tim Hortons! Manager was called and didn't seem like it was any big deal that her employee was acting rude and saying ignorant comments behind the drive thru window! To be fair, she didn't think we could hear her! However, those inside the store could! Absolutely disgusting behavior.
Atmosphere: 1
Food: 3
Service: 1
I frequently visit this Tim Hortons, and I’m frustrated by the lack of healthy food options. The few items that are somewhat health-conscious, like the spinach egg white bites, are almost always sold out. This has happened multiple times, and today was especially frustrating as I was on my way to an appointment and didn’t have time to stop elsewhere. It’s disappointing that they don’t seem to keep these items in stock, making it difficult for customers who are trying to make better food choices.
The manager was fired from Napoli for spitting in people's food. It's definitely worth driving or walking to one of the other locations. I'd definitely pass on this one!
Atmosphere: 1
Food: 1
Service: 1
If you want hot water instead of hot chocolate this is the place to go
I visited Tim Hortons earlier before heading back to school. I ordered a Large white peppermint hot chocolate. I received my large cup not even filled fully, and no peppermint flavoring. Very disappointed to be paying for something and not even getting my moneys worth. Do better, normally this specific tim hortons is spot on, but todays workers were LAZY
Atmosphere: 1
Food: 1
Service: 1
My favorite coffee place in the world.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut, Bagels
Caramel apple latte is a must try ! Good place for a quick stop !
Atmosphere: 5
Food: 4
Service: 5
I stop in at least once a yr when I'm in town .
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bagels
Union Street, Olean, NY. Ordered 2 caramel iced caps, nothing like other Tim Horton's. These were not thick and icy, we're very watery like, and little to no whipped topping as requested. Still tastes good, but very disappointed ?
Service: 3
Restaurantji Recommends
Every time I go to this Tim Hortons, I place an online order for pick up. They're usually very busy and it's easier for me to go in and grab something quick without waiting long times in a line.
For the last 6 online orders I've placed, I had ordered a donut. Each and every time I approached the counter to grab my order, there was only the two drinks and no donut. Every single time, I had to go to the counter and show them my receipt to receive the rest of my purchase, completely negating my attempt to "surpass the line time" and I brought this up to them once when I received the wrong sandwich and still did not receive my donut. To this, an employee responded "I'm sorry, we're training a lot of new staff." I am well aware what it is like to work in retail and restaurants with fast food, but 6 times in a row is ridiculous. Normally, that would not be enough for me to leave an angry review, but this last visit made me feel appalled.
Today, I walked across town from my house in light rainy weather to order two pumpkin spice ice caps. When I arrived, my app wasn't working so I went up to the counter and waited for an associate to just order in person. I asked for the two pumpkin ice caps and she told me they weren't serving them in store until the 21st so I would have to order online. I explained that my app wasn't working so she looked at it and called for a supervisor to which the woman yelled from across the room "if the app isn't working I can't fix it" instead of coming to resolve the problem. The lady at the counter asked me to try and reset the app, so I sat at a table to attempt to reset it. I forced the app closed, I even reset my phone entirely and the problem persisted. I still couldn't order from the app, and the associates just said "I know the app is working because we've been receiving mobile orders all day" while having this conversation across the entire building mind you. I go there every other day and it felt like the employees (managers mostly) seem to know me at least a little but this was insulting. Not being able to get an ice cap until the 21st when it's the 18th? And I proved that I tried to order it online? It is ridiculous that they couldn't make an acception or atleast apologize for the inconvenience. Instead, I was made to feel like it was my fault and until I could figure it out, they weren't going to do anything to help. I left the building without ordering anything and am honestly contemplating never going back again. The drinks are good but don't go here if you expect customer service. The employees here have none.
Atmosphere: 2
Food: 1
Service: 1
First time at Tim Hortons. This is supposed to be a coffee and donut shop? Coffee is barely drinkable, tastes like pure syrup with
no actual coffee in it and the lid would not stay on so hot coffee spilled all over the car. Boston cream donut had ZERO filling, just a lump of dough. Well, now I know I’m not a fan.
Food: 1
Service: 1
Ordered a reg ice cap. The lady gave me the correct amount to have ready. Got to the window and they had something else saying a different price. I said I did not order that. The cashier told another girl. This other woman came to the window, got in my face and called me a liar and made a scene about canceling the order. Worst customer service I have EVER experienced!!!!
Atmosphere: 1
Food: 1
Service: 1
Convenient location
Atmosphere: 5
Food: 4
Service: 5
Service was good. Understaffed. Drive-in and mobile orders are priority. Walk-in is frustrating.
Atmosphere: 2
Food: 4
Service: 4
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