We are always waiting. No other customers are in the drive-thru just us and constantly waiting 10+ minutes just to order then 15-20 to get the food when it’s completely empty. I don’t know if they’re just constantly understaffed but the service is terrible.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Baconator
Janet T
Fries were old and cold, no sauce for nuggets in bag or napkins.
Atmosphere: 4
Food: 2
Service: 4
Donald Estes
Order was completely taken wrong, and food received was not what was ordered. Called store and they had every excuse in the book. Also waited 15 minutes plus for the order
Atmosphere: 1
Food: 3
Service: 1
Michelle
They never have baked potatoes, that is my main complaint. But everything else is usually good and the guy at the drive-thru window thats always there is friendly and efficient!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Baconator Fries
LowKeyLowCone
Went there yesterday and now I'm talking to the cops to report the drive thru worker for stealing my credit card information.
Service: 1
Dustin Kemp
Wendy's late-night service requires immediate improvement. Consistently, orders placed between 9-10 PM involve excessive wait times—often exceeding 10-15 minutes—despite the expectation of freshly prepared food. Instead, the food quality is frequently subpar, featuring stale fries and dry patties. This is a unique problem at this Wendy's that is not among other local fast-food establishments.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Wendy's Hot & Crispy Fries
Blm
Stopped for a quick, cheap breakfast. Really BAD! It took several minutes to get waited on. I ordered an egg & cheese English muffin and a small Coke. My muffin was cold and hard - completely inedible! At the fancy Coke dispenser, there was no ice. I dispensed a Coke with no ice, the drink splattered all over my hands - no biggie - went for a napkin … surprise … no napkins. I threw it all in the trash and went to a competitor across the street for breakfast with no issues. I had heard Wendy’s in Olean was going down hill fast, it’s the truth!
Atmosphere: 3
Food: 1
Service: 1
Sheldon Smith
It was different for sure
Atmosphere: 2
Food: 3
Service: 5
Lily Robak
Everytime I go though the drive though they make me pull of to the side to wait for my food and everytime without fail they take 10+ minutes to bring out my food. I’m writing this as i’m waiting for my food currently. I only ordered 2 orders of the saucy nugs and find it super ridiculous that it’s taking this long.
Updated 2/22/25- first time back in a while. Service was fine got my food quickly in the drive through but when I got home I see I was given the oldest, driest, crunchiest burger I've ever seen. I can't imagine that employees thought that was okay to serve. I didn't go back because it was minus 4 outside and I'd finished all my errands
Atmosphere: 1
Food: 1
Service: 1
Larry Broughton
Never coming back food was cold over priced the guy that took my order was high as hell way to much ketchup on my burger
Atmosphere: 1
Food: 1
Service: 1
Emily B
Food was slightly cold, I've had them screw up previous orders and not put together well. The Baconator last night was missing the bacon and toppings
Atmosphere: 3
Food: 3
Service: 3
Danny Woodbridge
You know I wanted to give a good review. I even have not given bad reviews when the food was cold and gross and order was wrong. Instead this time I ordered my food off the fryer to make sure it was edible and was given crap customer service because I wanted fresh food that wasn't cold and stale. Was not given my receipt either. If they did not serve you cold gross food you wouldn't have to order it off the fryer. Giving attitude for wanting the food fresh is just honestly childish. Zero issue with being pulled to wait as I ordered it off fryer. Food was hot and fresh because I ordered it that way so thats why they get two stars not one.
We are always waiting. No other customers are in the drive-thru just us and constantly waiting 10+ minutes just to order then 15-20 to get the food when it’s completely empty. I don’t know if they’re just constantly understaffed but the service is terrible.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Baconator
Fries were old and cold, no sauce for nuggets in bag or napkins.
Atmosphere: 4
Food: 2
Service: 4
Order was completely taken wrong, and food received was not what was ordered. Called store and they had every excuse in the book. Also waited 15 minutes plus for the order
Atmosphere: 1
Food: 3
Service: 1
They never have baked potatoes, that is my main complaint. But everything else is usually good and the guy at the drive-thru window thats always there is friendly and efficient!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Baconator Fries
Went there yesterday and now I'm talking to the cops to report the drive thru worker for stealing my credit card information.
Service: 1
Wendy's late-night service requires immediate improvement. Consistently, orders placed between 9-10 PM involve excessive wait times—often exceeding 10-15 minutes—despite the expectation of freshly prepared food. Instead, the food quality is frequently subpar, featuring stale fries and dry patties. This is a unique problem at this Wendy's that is not among other local fast-food establishments.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Wendy's Hot & Crispy Fries
Stopped for a quick, cheap breakfast. Really BAD! It took several minutes to get waited on. I ordered an egg & cheese English muffin and a small Coke. My muffin was cold and hard - completely inedible! At the fancy Coke dispenser, there was no ice. I dispensed a Coke with no ice, the drink splattered all over my hands - no biggie - went for a napkin … surprise … no napkins. I threw it all in the trash and went to a competitor across the street for breakfast with no issues. I had heard Wendy’s in Olean was going down hill fast, it’s the truth!
Atmosphere: 3
Food: 1
Service: 1
It was different for sure
Atmosphere: 2
Food: 3
Service: 5
Everytime I go though the drive though they make me pull of to the side to wait for my food and everytime without fail they take 10+ minutes to bring out my food. I’m writing this as i’m waiting for my food currently. I only ordered 2 orders of the saucy nugs and find it super ridiculous that it’s taking this long.
Atmosphere: 2
Food: 3
Service: 2
Horrible service
Restaurantji Recommends
Updated 2/22/25- first time back in a while. Service was fine got my food quickly in the drive through but when I got home I see I was given the oldest, driest, crunchiest burger I've ever seen. I can't imagine that employees thought that was okay to serve. I didn't go back because it was minus 4 outside and I'd finished all my errands
Atmosphere: 1
Food: 1
Service: 1
Never coming back food was cold over priced the guy that took my order was high as hell way to much ketchup on my burger
Atmosphere: 1
Food: 1
Service: 1
Food was slightly cold, I've had them screw up previous orders and not put together well. The Baconator last night was missing the bacon and toppings
Atmosphere: 3
Food: 3
Service: 3
You know I wanted to give a good review. I even have not given bad reviews when the food was cold and gross and order was wrong. Instead this time I ordered my food off the fryer to make sure it was edible and was given crap customer service because I wanted fresh food that wasn't cold and stale. Was not given my receipt either. If they did not serve you cold gross food you wouldn't have to order it off the fryer. Giving attitude for wanting the food fresh is just honestly childish. Zero issue with being pulled to wait as I ordered it off fryer. Food was hot and fresh because I ordered it that way so thats why they get two stars not one.
Atmosphere: 1
Food: 5
Service: 1
Ordered the chili was more like water and beans
Food: 1
Service: 3
Recommended dishes: Jr Cheeseburger
Loading...