Dunkin drive thru was very busy today, but the line moved quickly. The employees deserve a shout out. Way to go!
Food: 5
Service: 5
Kirkland Dolan
They get my order wrong or just don’t give me my full order every time I come in thought it would just be a few times but it’s just constantly messed up or forgotten or just never even put in the bag
Service: 1
Corey “TOPSHELF” James
Pumpkin donut season 🍩🎃
Atmosphere: 5
Food: 5
Service: 5
Elise Jorgensen
Not enough staff. Menu is small and most of the time they don't have what you need. Not the fault of the staff that is there. The manager is great. It's corporate that is slacking.
Atmosphere: 3
Food: 3
Service: 3
Steven Weygand
Once again they weren’t open on time. And once again I lost my money by ordering ahead like normal. The place is a joke it’s supposed to be open every day at 5 and a few days nor it wasn’t even open at 6am.
Atmosphere: 1
Food: 1
Service: 1
Lori Craig
This is the best signature latte I've ever had. They made it absolutely perfect. Thank you girls. I recommend treating yourself to one today.
Atmosphere: 5
Food: 5
Service: 5
Sammi Mitchel
It’s usually okay, but the last time I went there I had an issue with a drive thru order. I placed a mobile order as I do a couple times weekly. I went to the speaker, employee told me to pull up so I did and assumed my drink was ready. I got to the window and they *insisted* I come inside so they could “remake my drink” because they “didn’t have it”. (I thought making me come inside was crazy bc I placed it drive thru for a reason and that reason being I’m LAZY but I digress). I double check my phone before going in to make sure I’m at the right dunkin and everything’s looking right. So I go inside and go up to the counter to have them remake it like the drive thru said to do 30 seconds ago and the counter person asks to see my phone and see the time it was placed, location, etc. after showing her, she just stands there and we have this weird eye contact for like 5 seconds and she makes no move to remake my drink & doesn’t say anything else so I’m like… okay. I look at the mobile pick up counter just to see if my drink was there, which I wrongfully assumed the employees had done when I was in the drive thru. My drink was sitting there with the sticker that said drive thru. The entire thing could’ve been avoided if drive thru had looked 2 feet away from them to see if my drink was accidentally placed on the counter, but they were more concerned with me trying to score a free iced coffee, I guess.
Atmosphere: 2
Food: 3
Service: 1
William Coffran
One person ahead of me took more than 10 minuts to take my order had to leave
Atmosphere: 1
Food: 1
Service: 1
Sue Mea
So my husband and I asked if one of the coffee flavors was sugar free. We were told yes. Turned out it was not sugar free. If either of us was diabetic this could have been a life threatening mistake. Not good!
Justine Lubbers
I typically have a great experience at this location. The staff is friendly, and my orders are usually prepared perfectly. Unfortunately, today was an exception. My drink was made with sparkling water instead of green tea, so I politely asked if it could be remade. I think there was some confusion because I had asked about a drink made with sparkling water, which may have led to the mix-up. I recognize that I may have caused some of that confusion, but I don’t think it's appropriate for employees to close the window and speak negatively about a customer just for asking for their drink to be remade.
Additionally, my drink wasn’t properly remade. It was clear that they only dumped out part of the refresher and added green tea, as I could still taste the sparkling water. While this is my first negative experience at this location, I will continue to return because it’s convenient. That said, I would appreciate it if, when a customer requests a remake, it’s done properly and with care, rather than rushed or with any sense of resentment. And please wait until the customer has driven away before discussing them.
The donuts here are good but the drinks are iffy I got a caramel craze signature latte and all the caramel syrup was at the bottom, all ice no coffee really and alot of whipped cream.
Atmosphere: 3
Food: 3
Service: 4
Jessica Faith
Staff was upbeat and friendly. I got my coffee before I even got my change. Wish it was like this everywhere!
Atmosphere: 3
Food: 5
Service: 5
Pinky LaRue
Its falling apart in there. It needs a good manager and clean employees. Facts
Atmosphere: 1
Food: 1
Service: 1
Kirsten Munch-Buckley
The staff here are fabulous!! They're always polite and patient as you explain your order.
Dunkin drive thru was very busy today, but the line moved quickly. The employees deserve a shout out. Way to go!
Food: 5
Service: 5
They get my order wrong or just don’t give me my full order every time I come in thought it would just be a few times but it’s just constantly messed up or forgotten or just never even put in the bag
Service: 1
Pumpkin donut season 🍩🎃
Atmosphere: 5
Food: 5
Service: 5
Not enough staff. Menu is small and most of the time they don't have what you need. Not the fault of the staff that is there. The manager is great. It's corporate that is slacking.
Atmosphere: 3
Food: 3
Service: 3
Once again they weren’t open on time. And once again I lost my money by ordering ahead like normal. The place is a joke it’s supposed to be open every day at 5 and a few days nor it wasn’t even open at 6am.
Atmosphere: 1
Food: 1
Service: 1
This is the best signature latte I've ever had.
They made it absolutely perfect.
Thank you girls.
I recommend treating yourself to one today.
Atmosphere: 5
Food: 5
Service: 5
It’s usually okay, but the last time I went there I had an issue with a drive thru order. I placed a mobile order as I do a couple times weekly. I went to the speaker, employee told me to pull up so I did and assumed my drink was ready. I got to the window and they *insisted* I come inside so they could “remake my drink” because they “didn’t have it”. (I thought making me come inside was crazy bc I placed it drive thru for a reason and that reason being I’m LAZY but I digress). I double check my phone before going in to make sure I’m at the right dunkin and everything’s looking right. So I go inside and go up to the counter to have them remake it like the drive thru said to do 30 seconds ago and the counter person asks to see my phone and see the time it was placed, location, etc. after showing her, she just stands there and we have this weird eye contact for like 5 seconds and she makes no move to remake my drink & doesn’t say anything else so I’m like… okay. I look at the mobile pick up counter just to see if my drink was there, which I wrongfully assumed the employees had done when I was in the drive thru. My drink was sitting there with the sticker that said drive thru. The entire thing could’ve been avoided if drive thru had looked 2 feet away from them to see if my drink was accidentally placed on the counter, but they were more concerned with me trying to score a free iced coffee, I guess.
Atmosphere: 2
Food: 3
Service: 1
One person ahead of me took more than 10 minuts to take my order had to leave
Atmosphere: 1
Food: 1
Service: 1
So my husband and I asked if one of the coffee flavors was sugar free. We were told yes. Turned out it was not sugar free. If either of us was diabetic this could have been a life threatening mistake. Not good!
I typically have a great experience at this location. The staff is friendly, and my orders are usually prepared perfectly. Unfortunately, today was an exception. My drink was made with sparkling water instead of green tea, so I politely asked if it could be remade. I think there was some confusion because I had asked about a drink made with sparkling water, which may have led to the mix-up. I recognize that I may have caused some of that confusion, but I don’t think it's appropriate for employees to close the window and speak negatively about a customer just for asking for their drink to be remade.
Additionally, my drink wasn’t properly remade. It was clear that they only dumped out part of the refresher and added green tea, as I could still taste the sparkling water. While this is my first negative experience at this location, I will continue to return because it’s convenient. That said, I would appreciate it if, when a customer requests a remake, it’s done properly and with care, rather than rushed or with any sense of resentment. And please wait until the customer has driven away before discussing them.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
The donuts here are good but the drinks are iffy I got a caramel craze signature latte and all the caramel syrup was at the bottom, all ice no coffee really and alot of whipped cream.
Atmosphere: 3
Food: 3
Service: 4
Staff was upbeat and friendly. I got my coffee before I even got my change. Wish it was like this everywhere!
Atmosphere: 3
Food: 5
Service: 5
Its falling apart in there. It needs a good manager and clean employees. Facts
Atmosphere: 1
Food: 1
Service: 1
The staff here are fabulous!! They're always polite and patient as you explain your order.
Atmosphere: 5
Food: 5
Service: 5
Love the pumpkin seasonal latte!
Atmosphere: 4
Food: 5
Service: 5
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