This was our third visit to Tokyo Japanese Cuisine. The first two visits set a high bar with outstanding food, but our third visit was a stark contrast.
All three times I ordered the exact same Super Bento Box. It has my favorite combination of Sushi, Sashimi, and Tempura. It's a dish I consistently enjoyed.
This time, however, it arrived incomplete, missing a key item that was clearly present in both the menu's picture and description, and included during my last two visits.
When I brought this to the waitress's attention, attempting to clarify the discrepancy with the menu as reference, her response was unexpectedly confrontational. She raised her voice, insisting I was incorrect despite the clear evidence.
The difficulty of communicating through a language barrier, combined with the distraction of a screaming child at the next table, left me no choice but to simply accept the incorrect order. Unfortunately, the dining area is small and there were screaming children each time we've gone. Not noisy, but running around and screaming.
Similarly, my husband's order of hot and spicy chicken was incorrectly served as sweet and sour chicken. He is a spicy food lover and was disappointed to receive the wrong food.
After observing how I was treated, he decided it wasn't worth the trouble and quietly ate what he received.
It's truly unfortunate and unprofessional to be scolded by staff when they are the ones who made the error. They have lost us as repeat customers. I understand that mistakes are made, but scolding the patron rather than fixing the error is highly unprofessional.
Atmosphere: 4
Food: 3
Service: 3
Vera
Great sushi and fresh
Prince Rayhan
Food is very good. Need to improve in service.
Atmosphere: 4
Food: 4
Service: 2
Kiersten Marie
This place has great decor for a very affordable price. Everything comes out fast and the servers are always very attentive! After a decade we’ve never been disappointed.
Atmosphere: 5
Food: 5
Service: 5
Diana Brady
Tokyo is our favorite sushi place in the area! I ordered a very large amount of sushi rolls and sushi for a party and everything was perfection. Fresh and delicious!
Food: 5
Service: 5
Elizabeth Fitzgerald
Tokyo is a solid spot for sushi deals, especially their lunch specials and bento boxes, which offer good value. It's not city-level quality, but it satisfies the craving. My go-tos are the spicy California, Alaskan, salmon & avocado, and cucumber rolls. The miso soup and side salad are decent, and the hot sake is worth trying.
That said, service can be slow and a bit unfriendly, and the restaurant itself could use some attention to cleanliness—there were soy sauce stains on the walls, sticky floors, and the bathrooms weren’t as clean as I’d hope for. Staff don’t check back often once you’re served. Due to all these factors, I won't dine in but will order take out on occasion. However, I know my coworkers order takeout here frequently and enjoy it.
Atmosphere: 3
Food: 4
Service: 2
Sarah Luna
Hair in the food
Atmosphere: 1
Food: 1
Service: 1
Dennis Daskalakis
The food is good but not my favorite sushi place. my one of my favorite places in Oneonta though but I still have a couple more to check out. The service is great and the atmosphere is very good.
Atmosphere: 5
Food: 4
Service: 5
Jessica Jessup
Amazing sushi for a small town. Fried rice is not the best, yet still my go-to
Do a good job there, always quality food at a great price point.
Atmosphere: 3
Food: 4
Service: 4
AJ
I have to say though that the salmon sashimi serving is big, thick and juicy. I keep coming back for that. Most of the food we've ordered like the steak
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Rice, Salmon Roll
Laura Teeple
Awesome place went there for my son's birthday dinner 👍👍👍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Volcano Roll, Chicken Fried Rice, New York
This was our third visit to Tokyo Japanese Cuisine.
The first two visits set a high bar with outstanding food, but our third visit was a stark contrast.
All three times I ordered the exact same Super Bento Box. It has my favorite combination of Sushi, Sashimi, and Tempura. It's a dish I consistently enjoyed.
This time, however, it arrived incomplete, missing a key item that was clearly present in both the menu's picture and description, and included during my last two visits.
When I brought this to the waitress's attention, attempting to clarify the discrepancy with the menu as reference, her response was unexpectedly confrontational. She raised her voice, insisting I was incorrect despite the clear evidence.
The difficulty of communicating through a language barrier, combined with the distraction of a screaming child at the next table, left me no choice but to simply accept the incorrect order. Unfortunately, the dining area is small and there were screaming children each time we've gone. Not noisy, but running around and screaming.
Similarly, my husband's order of hot and spicy chicken was incorrectly served as sweet and sour chicken.
He is a spicy food lover and was disappointed to receive the wrong food.
After observing how I was treated, he decided it wasn't worth the trouble and quietly ate what he received.
It's truly unfortunate and unprofessional to be scolded by staff when they are the ones who made the error. They have lost us as repeat customers. I understand that mistakes are made, but scolding the patron rather than fixing the error is highly unprofessional.
Atmosphere: 4
Food: 3
Service: 3
Great sushi and fresh
Food is very good. Need to improve in service.
Atmosphere: 4
Food: 4
Service: 2
This place has great decor for a very affordable price. Everything comes out fast and the servers are always very attentive! After a decade we’ve never been disappointed.
Atmosphere: 5
Food: 5
Service: 5
Tokyo is our favorite sushi place in the area! I ordered a very large amount of sushi rolls and sushi for a party and everything was perfection. Fresh and delicious!
Food: 5
Service: 5
Tokyo is a solid spot for sushi deals, especially their lunch specials and bento boxes, which offer good value. It's not city-level quality, but it satisfies the craving. My go-tos are the spicy California, Alaskan, salmon & avocado, and cucumber rolls. The miso soup and side salad are decent, and the hot sake is worth trying.
That said, service can be slow and a bit unfriendly, and the restaurant itself could use some attention to cleanliness—there were soy sauce stains on the walls, sticky floors, and the bathrooms weren’t as clean as I’d hope for. Staff don’t check back often once you’re served. Due to all these factors, I won't dine in but will order take out on occasion. However, I know my coworkers order takeout here frequently and enjoy it.
Atmosphere: 3
Food: 4
Service: 2
Hair in the food
Atmosphere: 1
Food: 1
Service: 1
The food is good but not my favorite sushi place. my one of my favorite places in Oneonta though but I still have a couple more to check out. The service is great and the atmosphere is very good.
Atmosphere: 5
Food: 4
Service: 5
Amazing sushi for a small town. Fried rice is not the best, yet still my go-to
Atmosphere: 5
Food: 5
Service: 5
Positive experience, good food and fast service
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Best sushi and udon I've tried in Oneonta, fast service, hot and well prepared dishes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Volcano Roll, Fried Rice, Salmon Sashimi, Garden Salad, Honey Spicy Chicken, Teriyaki Salmon, Salmon Roll
The best place in town.
For every reason.
Atmosphere: 5
Food: 5
Service: 5
Do a good job there, always quality food at a great price point.
Atmosphere: 3
Food: 4
Service: 4
I have to say though that the salmon sashimi serving is big, thick and juicy. I keep coming back for that. Most of the food we've ordered like the steak
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fried Rice, Salmon Roll
Awesome place went there for my son's birthday dinner 👍👍👍
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Volcano Roll, Chicken Fried Rice, New York
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