This location just gets worse and worse.. last week we ordered 2 grinch meals.. one Big Mac, one 10 piece.. got all the way home and realized they gave us two, 10 pieces.. I tried to call to inform them but nobody answered the phones.. I called about 10 times and every time no answer. I had to drive all the way back so I could get a Big Mac. Then today we go to get breakfast.. we pay for extra onions and sauce and get NEITHER.. yet not only that, they completely forget the egg on the sandwich! Again.. we tried to call, and no answer. This time we just said screw it and didn’t go back. The wait times are ridiculous.. the customer service is awful.. idk who is running this store but something needs to change..
Atmosphere: 1
Food: 1
Service: 1
Giovanna Lerminiaux
Absolute terrible service. Waited outside at the curb where I was asked to wait for over a half hour. Food never came. Got back in the drive-thru to tell them since I could not get their attention. Was told to go back to the curb and asked why I did not come inside when I told them I had two small children screaming in the car and could not come inside. They said well I need to keep waiting at the curb. Went back to the curb and food still never came. 15 minutes later was never refunded. Also tried to call the restaurant repeatedly to get a hold of somebody while I was still outside in the car in the parking lot and there was no answer. Was also not very busy just atypical day.
Atmosphere: 1
Food: 1
Service: 1
Johanna Green
I placed a mobile order and went inside to pick it up, but ended up waiting at the counter for almost an hour. When I finally asked about it, the manager told me they had no record of my order. I even showed her the order number, but she was rude and dismissive, and said she couldn’t make it. We ended up leaving and going to a different McDonald’s. Super frustrating experience This is extremely UNACCEPTABLE
Atmosphere: 1
Food: 1
Service: 1
Nick Neufeld
If I could give them less then 1 star I would. Foods cold always, line takes forever overall garbage McDonald's
Atmosphere: 1
Food: 1
Service: 1
Ron Corbett
Biscuits are stale most of the time.
Food: 3
Service: 4
Vanessa Jackson
Manager is Amazing 🤩
Triloquism Video
Horribly slow; I witnessed an order placed after mines get called before me, in fact I'm still waiting for my food as Im writing this review, it's like my number is stuck in the queue (637) 🙃 pick up the pace people, a bunch of sleepy workers? 😑
Atmosphere: 1
Food: 3
Service: 2
Amy Perce
The staff was arguing while I had to wait at the window for my drinks.
Atmosphere: 2
Food: 4
Service: 2
Sol Rosenberg
Be ready to get stuck in the drive-thru for up to 30 MINUTES. Insane. Every single time. Recently discovered mice swarm this location. Avoid at all costs!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Josh McKinney
Incredibly amazing people definitely put the customer first
We went to this location on 6/20/25, and they gave me the wrong burger(I got past it until I found 2 black hairs) and because we were just trying to hurry and grab food before we went to pick up a package delivery order(if anyone does delivery for InstaCart or Walmart, ur aware there's a time limit that u have to pick up the packages, or Walmart will cancel on u) so we couldn't go back there last night. My daughter wanted a regular amount of mayo on her burger and they plopped a lot of it on her burger, and that ruined her appetite because it was greasy and sloppy. If u come to this location make sure u check to see if u have the right food and be careful of hair?
Food: 1
Unicorn Sparkle
Good service
Atmosphere: 5
Food: 5
Service: 5
PB2RECKLEZZ
Takes a tremendous amount of time per customer very slow service or you’ll be missing items
Service: 2
Mark Kube
Took over 30 minutes for anyone to answervthe phone. Employees are disrespectful. They do not no how to construct a sandwich let alone wrap one correctly. They do not know know how to give fresh food and try to reheat fries and hash browns to serve. Over all this mcDonald's in ontario new york sucks and corporate needs to step in and fix the problems. Top prices for horrible food and service.
Atmosphere: 1
Food: 1
Service: 1
Adam White
Been sitting in this drive thru long enough I could’ve driven to Webster and sat down at Applebees and got out faster - and probably cheaper.
This is the SLOWEST DRIVE THRU ON EARTH
They can’t handle 3 cars. Seriously. If there is A car in front of you, prepare to engage “Park” on your car. Bring a book or a project to work on.
They take so long I should charge them to take the food. Time is money and mine is being wasted.
I’m gonna keep typing til the car moves. Been sitting here for 4 songs without moving. 3 entire cars are in front of me.
So. What’s new? How ya been? I’m good other than I made the idiotic mistake of going to MCDONALDS IN ONTARIO!!
This location just gets worse and worse.. last week we ordered 2 grinch meals.. one Big Mac, one 10 piece.. got all the way home and realized they gave us two, 10 pieces.. I tried to call to inform them but nobody answered the phones.. I called about 10 times and every time no answer. I had to drive all the way back so I could get a Big Mac. Then today we go to get breakfast.. we pay for extra onions and sauce and get NEITHER.. yet not only that, they completely forget the egg on the sandwich! Again.. we tried to call, and no answer. This time we just said screw it and didn’t go back. The wait times are ridiculous.. the customer service is awful.. idk who is running this store but something needs to change..
Atmosphere: 1
Food: 1
Service: 1
Absolute terrible service. Waited outside at the curb where I was asked to wait for over a half hour. Food never came. Got back in the drive-thru to tell them since I could not get their attention. Was told to go back to the curb and asked why I did not come inside when I told them I had two small children screaming in the car and could not come inside. They said well I need to keep waiting at the curb. Went back to the curb and food still never came. 15 minutes later was never refunded. Also tried to call the restaurant repeatedly to get a hold of somebody while I was still outside in the car in the parking lot and there was no answer. Was also not very busy just atypical day.
Atmosphere: 1
Food: 1
Service: 1
I placed a mobile order and went inside to pick it up, but ended up waiting at the counter for almost an hour. When I finally asked about it, the manager told me they had no record of my order. I even showed her the order number, but she was rude and dismissive, and said she couldn’t make it. We ended up leaving and going to a different McDonald’s. Super frustrating experience
This is extremely UNACCEPTABLE
Atmosphere: 1
Food: 1
Service: 1
If I could give them less then 1 star I would. Foods cold always, line takes forever overall garbage McDonald's
Atmosphere: 1
Food: 1
Service: 1
Biscuits are stale most of the time.
Food: 3
Service: 4
Manager is Amazing 🤩
Horribly slow; I witnessed an order placed after mines get called before me, in fact I'm still waiting for my food as Im writing this review, it's like my number is stuck in the queue (637) 🙃 pick up the pace people, a bunch of sleepy workers? 😑
Atmosphere: 1
Food: 3
Service: 2
The staff was arguing while I had to wait at the window for my drinks.
Atmosphere: 2
Food: 4
Service: 2
Be ready to get stuck in the drive-thru for up to 30 MINUTES. Insane. Every single time. Recently discovered mice swarm this location. Avoid at all costs!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Incredibly amazing people definitely put the customer first
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We went to this location on 6/20/25, and they gave me the wrong burger(I got past it until I found 2 black hairs) and because we were just trying to hurry and grab food before we went to pick up a package delivery order(if anyone does delivery for InstaCart or Walmart, ur aware there's a time limit that u have to pick up the packages, or Walmart will cancel on u) so we couldn't go back there last night. My daughter wanted a regular amount of mayo on her burger and they plopped a lot of it on her burger, and that ruined her appetite because it was greasy and sloppy. If u come to this location make sure u check to see if u have the right food and be careful of hair?
Food: 1
Good service
Atmosphere: 5
Food: 5
Service: 5
Takes a tremendous amount of time per customer very slow service or you’ll be missing items
Service: 2
Took over 30 minutes for anyone to answervthe phone. Employees are disrespectful. They do not no how to construct a sandwich let alone wrap one correctly. They do not know know how to give fresh food and try to reheat fries and hash browns to serve. Over all this mcDonald's in ontario new york sucks and corporate needs to step in and fix the problems. Top prices for horrible food and service.
Atmosphere: 1
Food: 1
Service: 1
Been sitting in this drive thru long enough I could’ve driven to Webster and sat down at Applebees and got out faster - and probably cheaper.
This is the SLOWEST DRIVE THRU ON EARTH
They can’t handle 3 cars. Seriously. If there is A car in front of you, prepare to engage “Park” on your car. Bring a book or a project to work on.
They take so long I should charge them to take the food. Time is money and mine is being wasted.
I’m gonna keep typing til the car moves. Been sitting here for 4 songs without moving. 3 entire cars are in front of me.
So. What’s new? How ya been? I’m good other than I made the idiotic mistake of going to MCDONALDS IN ONTARIO!!
Omg the car is moving…
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