Never come here at night. They grabbed my phone because they did not know how to do their job and in New York state. It is illegal to grab the customer's phone and bring it inside the building. I repeat do not go here at night ever!! The night staff has the worst possible service it took them 10 minutes to be able to find out and figure out how to scan the coupon because they didn't know and they held my phone hostage during the whole process
Atmosphere: 1
Service: 1
J Bul
I recently made an order on the mobile app and went to the drive thru to pick up. I waited for about 15 minutes to get to the speaker where they told me to pull forward. After waiting 10 more minutes to get to the window they told me they were out of the item and that was it. Very poorly communicated and then handled after that.
When I left the drive thru with nothing, I had already paid. I called the 1-800 number and was told the local store had to refund and they forwarded the concern. It has now been over 2 weeks with no call and no refund. They essentially just took my money for nothing and told me sorry but you paid for nothing.
I would avoid this store at all costs. Slowest service and zero care to rectify a situation where they take your money for nothing.
Chris Stellar (Mrchris2002)
the app was down so i called to place an order. Guy on the phone got rude when he couldnt hear me and hung up. Fix your phone
Atmosphere: 1
Food: 1
Service: 1
Rob Michal
Fantastic service. But I need to get a job here so I can on a bread bun rake in the back and talk . The girl with black long hair spends more time texting friends then actually doing work . The tables need to be clean but can't do that but need to text her friend
Atmosphere: 5
Food: 4
Service: 2
Alexa
It seemed like the staff weren’t sure what they should be doing—lots of hanging around and slow service. My Frosty came half full, which felt careless. This place could really use better training and direction.
Atmosphere: 1
Food: 1
Service: 1
Sleepy Sleeping
I like their chili, and the spicy chicken burger was delicious, too.
Atmosphere: 3
Food: 5
Service: 4
Eirik
Awesome chili
Atmosphere: 3
Food: 4
Service: 3
Chase Smith
Comically rude employees
Service: 1
Jeffrey Allen Noble-Donahue
It's fast food so you get what you pay for. I always get the Spicy chicken sandwich only mayo cheese and pickles and a small or medium fry depending on my mood. While the sandwich was edible, when I arrived there was no one there so I likely got precooked chicken mediocre lukewarm fries. I like their fries too, just prefer them to be hotter and fresher.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Jr Cheeseburger, Chili, Baconator, Cheese Fries
3 times I have gone and have gotten then the 4 piece of french Sticks. All 3 times it's been wrong. First 2 time gave me no syrup with my stick. This last time they gave me blue cheese ,BLUE CHEESE. That's crazy . Like blue cheese with french toast. This is buffalo but that's still wild. Syrup with french toast is basic math . Blue cheese don't even go with it and if any of the employees at this location feel that way the are animals.
Michael Miller
Ok. No stars here. The dining room is supposed to be open until 10pm (as per the sign on the door) but is closed at 8pm. As I passed on my way to the adjacent Tim Horton's bathroom, the employee was lounging against the wall, playing on his phone. Close the dining room and goof off the rest of the night.
Nick
Probably the worst wendys in the area. Lunch time, 1 car ahead of me and maybe 2 groups in dining yet food was cold 😑 fries were crispy at least just all was cold.
Atmosphere: 3
Food: 2
Service: 3
Jackson Tea
The guy behind counter is clueless I waited 25 mins to order with 4 people in front of me. I got saucy nugs not spicy. It took 10 mins to get my food, they didn’t toss the nugs and they gave me spicy nugs. Place is horrible spot just don’t go it’s a waste of time and they will mess up your order anyway.
Atmosphere: 1
Food: 1
Service: 1
James Joce
The most ignorant employees ever met. Working for door dash and African American women working there literally threw our order at me after waiting approx 15 minutes because they made a mistake. Very rude and nasty. Reported them to corporate.
Love everything 😍
Atmosphere: 5
Food: 5
Service: 5
Never come here at night. They grabbed my phone because they did not know how to do their job and in New York state. It is illegal to grab the customer's phone and bring it inside the building. I repeat do not go here at night ever!! The night staff has the worst possible service it took them 10 minutes to be able to find out and figure out how to scan the coupon because they didn't know and they held my phone hostage during the whole process
Atmosphere: 1
Service: 1
I recently made an order on the mobile app and went to the drive thru to pick up. I waited for about 15 minutes to get to the speaker where they told me to pull forward. After waiting 10 more minutes to get to the window they told me they were out of the item and that was it. Very poorly communicated and then handled after that.
When I left the drive thru with nothing, I had already paid. I called the 1-800 number and was told the local store had to refund and they forwarded the concern. It has now been over 2 weeks with no call and no refund. They essentially just took my money for nothing and told me sorry but you paid for nothing.
I would avoid this store at all costs. Slowest service and zero care to rectify a situation where they take your money for nothing.
the app was down so i called to place an order. Guy on the phone got rude when he couldnt hear me and hung up. Fix your phone
Atmosphere: 1
Food: 1
Service: 1
Fantastic service. But I need to get a job here so I can on a bread bun rake in the back and talk . The girl with black long hair spends more time texting friends then actually doing work . The tables need to be clean but can't do that but need to text her friend
Atmosphere: 5
Food: 4
Service: 2
It seemed like the staff weren’t sure what they should be doing—lots of hanging around and slow service. My Frosty came half full, which felt careless. This place could really use better training and direction.
Atmosphere: 1
Food: 1
Service: 1
I like their chili, and the spicy chicken burger was delicious, too.
Atmosphere: 3
Food: 5
Service: 4
Awesome chili
Atmosphere: 3
Food: 4
Service: 3
Comically rude employees
Service: 1
It's fast food so you get what you pay for. I always get the Spicy chicken sandwich only mayo cheese and pickles and a small or medium fry depending on my mood. While the sandwich was edible, when I arrived there was no one there so I likely got precooked chicken mediocre lukewarm fries. I like their fries too, just prefer them to be hotter and fresher.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Jr Cheeseburger, Chili, Baconator, Cheese Fries
Restaurantji Recommends
3 times I have gone and have gotten then the 4 piece of french Sticks. All 3 times it's been wrong. First 2 time gave me no syrup with my stick. This last time they gave me blue cheese ,BLUE CHEESE. That's crazy . Like blue cheese with french toast. This is buffalo but that's still wild. Syrup with french toast is basic math . Blue cheese don't even go with it and if any of the employees at this location feel that way the are animals.
Ok. No stars here. The dining room is supposed to be open until 10pm (as per the sign on the door) but is closed at 8pm. As I passed on my way to the adjacent Tim Horton's bathroom, the employee was lounging against the wall, playing on his phone. Close the dining room and goof off the rest of the night.
Probably the worst wendys in the area. Lunch time, 1 car ahead of me and maybe 2 groups in dining yet food was cold 😑 fries were crispy at least just all was cold.
Atmosphere: 3
Food: 2
Service: 3
The guy behind counter is clueless I waited 25 mins to order with 4 people in front of me. I got saucy nugs not spicy. It took 10 mins to get my food, they didn’t toss the nugs and they gave me spicy nugs. Place is horrible spot just don’t go it’s a waste of time and they will mess up your order anyway.
Atmosphere: 1
Food: 1
Service: 1
The most ignorant employees ever met. Working for door dash and African American women working there literally threw our order at me after waiting approx 15 minutes because they made a mistake. Very rude and nasty. Reported them to corporate.
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