I visited on 4/24/24 at 5:51pm at got fast, friendly, excellent customer service by server #42!
Ricardo willis
Black People Beware - They don’t want us here!!!!!I visited 5/30 around 10:00am…First, the young lady hid behind the door, hoping I would walk away from the counter. It was only after I remained at the counter and made eye contact with her when she peeked to see if I was still standing there. The young lady had a visible look of annoyance on her face and her tone was condescending.I asked her what meats were served on the cold cut sandwich, she stated “bologna”, in a very condescending tone. I asked her was that the only meat served on the sandwich, she stated “yes”. In an attempt to diffuse the situation, I decided to order a steak sandwich to quickly remove myself as quickly as possible from the situation.This young lady then proceeds to make the sandwich while continuing to speak in this rude manner. She over cooked the meat and bread, adds browning lettuce and the remaining condiments I asked for. Once she finished, I asked her to cut the sandwich in half, she gives me an annoyed look. The sandwich was placed on the counter and before I paid, I decided to press down on the bread to feel how hard it was. I politely told her that the bread was toasted too hard. I told her I wouldn’t be paying for this. This lady, proceeds to roll and cut her eyes at me; while walking away. She proceeded to tell me she would make another, declined. At that point I believe she realized that her actions were unprofessional, she then stated very quickly “I’ll make it again”, stated “I’m good”. I paid the cashier for my chips and then left store. I shouldn’t have purchased anything.In my experience her action’s clearly demonstrated an underlying issue. My professional experience in the culinary, f&b, hospitality and customer service fields which spans over 30 years allows me to make this assessment. Also, my extensive work history which includes serving as a board appointed Chief Executive Officer and post secondary culinary arts / hospitality management instructor.I know the difference between someone who is having a bad day and someone treating you differently because of the color of your skin.I should have known from the dirty looks when I walked in, they didn’t want me there. It’s upstate New York!!!!
Ricardo W.
Black People Beware - They don't want us here!!!!!I visited 5/30 around 10:00am...First, the young lady hid behind the door, hoping I would walk away from the counter. It was only after I remained at the counter and made eye contact with her when she peeked to see if I was still standing there. The young lady had a visible look of annoyance on her face and her tone was condescending.I asked her what meats were served on the cold cut sandwich, she stated "bologna", in a very condescending tone. I asked her was that the only meat served on the sandwich, she stated "yes". In an attempt to diffuse the situation, I decided to order a steak sandwich to quickly remove myself as quickly as possible from the situation. This young lady then proceeds to make the sandwich while continuing to speak in this rude manner. She over cooked the meat and bread, adds browning lettuce and the remaining condiments I asked for. Once she finished, I asked her to cut the sandwich in half, she gives me an annoyed look. The sandwich was placed on the counter and before I paid, I decided to press down on the bread to feel how hard it was. I politely told her that the bread was toasted too hard. I told her I wouldn't be paying for this. This lady, proceeds to roll and cut her eyes at me; while walking away. She proceeded to tell me she would make another, declined. At that point I believe she realized that her actions were unprofessional, she then stated very quickly "I'll make it again", stated "I'm good". I paid the cashier for my chips and then left store. I shouldn't have purchased anything. In my experience her action's clearly demonstrated an underlying issue. My professional experience in the culinary, f&b, hospitality and customer service fields which spans over 30 years allows me to make this assessment. Also, my extensive work history which includes serving as a board appointed Chief Executive Officer and post secondary culinary arts / hospitality management instructor. I know the difference between someone who is having a bad day and someone treating you differently because of the color of your skin. I should have known from the dirty looks when I walked in, they didn't want me there. It's upstate New York!!!!
Anthony James
Outdoor seating: No
Kristopher K.
Was hungry when I was getting gas at the Marbito and the sub maker was very rude and short as I walked up to the counter I asked her if this was the line and she said well duhh so then I asked her for a CHICKEN BACON RANCH melt witch only had chicken and bacon on it then I asked her for another sub then she proceeded to roll her eyes and said are you fuckin kidding me then throws down a bunch of wrappings on the counter and asked how many is it going to be I said just this one and the last so she throws all the paper away and begins making my other order KATHY SHOULD GET A DIFFERENT JOB IF ITS SO UNRULY OF HER TO MAKE SUBS only one sub was good
Nick Sprechini
The food and service were both as top notch as you can be
Joshua R. Newell
Rudest subway employee I've ever had the displeasure of dealing with.
Joseph Quadrio
Food was great and service was top notch!
Rose S.
I was sooo excited to see a subway that was open!! I walked up to the counter and stood waiting patiently, for someone to notice that we were waiting. The obviously very cranky woman behind the counter rolled her eyes and was exceedingly put out before I even said anything to her. I asked her if this was a bad time and we should come back later and she never said anything to me and proceeded to ask what kind of bread we wanted. No greeting no questions nothing. She was short and never ever made any effort to be pleasant in anyway.... I understand that working fast food sucks but come on???!!!! Kathy needs a new job !!
Jacqueline Place
We ordered ahead a few times now and have picked up sandwiches with wrong ingredients or ingredients that were substituted without approval. After getting sick the last time I ate here, we've decided this isn't the best Subway to visit.
Kathy, the food preparer was not friendly. She was not rude but was not welcoming either. She prepared sloppily but what gives this rating a 2 was the fact the bread was not fresh. Subway primarily makes subs. Breads must be fresh for the foundation of a good sandwich. Subway prides itself as making fresh bread right there in the store. The bread stove is right there so the customers can see them. We asked for the Italian foot long turkey sub. Unfortunately we took the sub "to go" and when we got home and unwrapped it, we found to be not fresh. The bread was hard on the ends and not very tasty.
Jason Blackman
I went in Tuesday night got 3 subs and it was not. Enough meat on my sub I got. Jipt off and. It didn't feel like a sub it was like a sandwich but. It was good but. Could use more meat and veg
I visited on 4/24/24 at 5:51pm at got fast, friendly, excellent customer service by server #42!
Black People Beware - They don’t want us here!!!!!I visited 5/30 around 10:00am…First, the young lady hid behind the door, hoping I would walk away from the counter. It was only after I remained at the counter and made eye contact with her when she peeked to see if I was still standing there. The young lady had a visible look of annoyance on her face and her tone was condescending.I asked her what meats were served on the cold cut sandwich, she stated “bologna”, in a very condescending tone. I asked her was that the only meat served on the sandwich, she stated “yes”. In an attempt to diffuse the situation, I decided to order a steak sandwich to quickly remove myself as quickly as possible from the situation.This young lady then proceeds to make the sandwich while continuing to speak in this rude manner. She over cooked the meat and bread, adds browning lettuce and the remaining condiments I asked for. Once she finished, I asked her to cut the sandwich in half, she gives me an annoyed look. The sandwich was placed on the counter and before I paid, I decided to press down on the bread to feel how hard it was. I politely told her that the bread was toasted too hard. I told her I wouldn’t be paying for this. This lady, proceeds to roll and cut her eyes at me; while walking away. She proceeded to tell me she would make another, declined. At that point I believe she realized that her actions were unprofessional, she then stated very quickly “I’ll make it again”, stated “I’m good”. I paid the cashier for my chips and then left store. I shouldn’t have purchased anything.In my experience her action’s clearly demonstrated an underlying issue. My professional experience in the culinary, f&b, hospitality and customer service fields which spans over 30 years allows me to make this assessment. Also, my extensive work history which includes serving as a board appointed Chief Executive Officer and post secondary culinary arts / hospitality management instructor.I know the difference between someone who is having a bad day and someone treating you differently because of the color of your skin.I should have known from the dirty looks when I walked in, they didn’t want me there. It’s upstate New York!!!!
Black People Beware - They don't want us here!!!!!I visited 5/30 around 10:00am...First, the young lady hid behind the door, hoping I would walk away from the counter. It was only after I remained at the counter and made eye contact with her when she peeked to see if I was still standing there. The young lady had a visible look of annoyance on her face and her tone was condescending.I asked her what meats were served on the cold cut sandwich, she stated "bologna", in a very condescending tone. I asked her was that the only meat served on the sandwich, she stated "yes". In an attempt to diffuse the situation, I decided to order a steak sandwich to quickly remove myself as quickly as possible from the situation. This young lady then proceeds to make the sandwich while continuing to speak in this rude manner. She over cooked the meat and bread, adds browning lettuce and the remaining condiments I asked for. Once she finished, I asked her to cut the sandwich in half, she gives me an annoyed look. The sandwich was placed on the counter and before I paid, I decided to press down on the bread to feel how hard it was. I politely told her that the bread was toasted too hard. I told her I wouldn't be paying for this. This lady, proceeds to roll and cut her eyes at me; while walking away. She proceeded to tell me she would make another, declined. At that point I believe she realized that her actions were unprofessional, she then stated very quickly "I'll make it again", stated "I'm good". I paid the cashier for my chips and then left store. I shouldn't have purchased anything. In my experience her action's clearly demonstrated an underlying issue. My professional experience in the culinary, f&b, hospitality and customer service fields which spans over 30 years allows me to make this assessment. Also, my extensive work history which includes serving as a board appointed Chief Executive Officer and post secondary culinary arts / hospitality management instructor. I know the difference between someone who is having a bad day and someone treating you differently because of the color of your skin. I should have known from the dirty looks when I walked in, they didn't want me there. It's upstate New York!!!!
Outdoor seating: No
Was hungry when I was getting gas at the Marbito and the sub maker was very rude and short as I walked up to the counter I asked her if this was the line and she said well duhh so then I asked her for a CHICKEN BACON RANCH melt witch only had chicken and bacon on it then I asked her for another sub then she proceeded to roll her eyes and said are you fuckin kidding me then throws down a bunch of wrappings on the counter and asked how many is it going to be I said just this one and the last so she throws all the paper away and begins making my other order KATHY SHOULD GET A DIFFERENT JOB IF ITS SO UNRULY OF HER TO MAKE SUBS only one sub was good
The food and service were both as top notch as you can be
Rudest subway employee I've ever had the displeasure of dealing with.
Food was great and service was top notch!
I was sooo excited to see a subway that was open!! I walked up to the counter and stood waiting patiently, for someone to notice that we were waiting. The obviously very cranky woman behind the counter rolled her eyes and was exceedingly put out before I even said anything to her. I asked her if this was a bad time and we should come back later and she never said anything to me and proceeded to ask what kind of bread we wanted. No greeting no questions nothing. She was short and never ever made any effort to be pleasant in anyway.... I understand that working fast food sucks but come on???!!!! Kathy needs a new job !!
We ordered ahead a few times now and have picked up sandwiches with wrong ingredients or ingredients that were substituted without approval. After getting sick the last time I ate here, we've decided this isn't the best Subway to visit.
Restaurantji Recommends
Miles makes a hell of a sub!! Great job, guy
Terrible customer service......
Kathy, the food preparer was not friendly. She was not rude but was not welcoming either. She prepared sloppily but what gives this rating a 2 was the fact the bread was not fresh. Subway primarily makes subs. Breads must be fresh for the foundation of a good sandwich. Subway prides itself as making fresh bread right there in the store. The bread stove is right there so the customers can see them. We asked for the Italian foot long turkey sub. Unfortunately we took the sub "to go" and when we got home and unwrapped it, we found to be not fresh. The bread was hard on the ends and not very tasty.
I went in Tuesday night got 3 subs and it was not. Enough meat on my sub I got. Jipt off and. It didn't feel like a sub it was like a sandwich but. It was good but. Could use more meat and veg
not okay!