Below Zero Ice Cream

6093 NY-5, Palatine Bridge
(518) 673-2510

Recent Reviews

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Michaela FriskLant

Larger women Saturday 8/10 server was argumentative about cookie dough ice cream lactose free which was NOT marked sold out.when I told her that it was marked available she said, “well is it marked!!??” Very snotty worker almost downright rude.
Ice cream always good but this worker needs retraining!!

Atmosphere: 3

Food: 5

Service: 1

Adriana Perez

I have visited this location several times and have consistently enjoyed the ice cream and milkshakes here. However, I have repeatedly encountered an employee whose behavior has been inexplicably rude. Today, when I came in for a simple milkshake, I rang the bell at the window as I didn't see anyone around. The employee responded with immediate complaints about the bell and other customers who use it. Despite my efforts to overlook her attitude and continue with my order, she remained unprofessional. I told her that her rudeness was unnecessary and decided to leave. A polite explanation of the bell policy would have been more appropriate. If the bell is a problem, perhaps it should be removed. It is disappointing to see such a minor issue handled so poorly, and it raises concerns about how she might manage more significant customer issues. Due to this negative experience, I will no longer be visiting this location.

Atmosphere: 1

Service: 1

Melissa Rodriguez

The best turkey club and strawberry Sunday i ever had will come back again.

Atmosphere: 5

Food: 5

Service: 5

Golden Lionheart

Love the ice cream and those garlic parm chicken wings A+++++

Atmosphere: 5

Food: 5

Service: 5

Timothy Dingman

Waited 25 and didn't get served so we left

Atmosphere: 3

Food: 3

Service: 1

Suzanne .Y

I got a late lunch here on 6/19/24 and the food was great, a bit expensive for fried food, but good. The owners were very friendly and the service was fast l. The inside of the shop has seating and is wheelchair accessible, but no bathroom. Theyre very accommodating. We ordered a burger with cheese and bacon but they were extra, with LTO but it was left off burger. Burger was delicious. Also ordered a fried chicken sandwich and 2 orders of fries. Everything was very good. We also hot a slushy, 2 canned sodas, and a dog sundae which was huuuuge at $3. Probably like a cup and a half if soft serve vanilla, peanut butter syrup and a milkbone.
Plenty of parking and a pavilion to eat under, as well as lawn games like connect four and ring toss. Its right across the street from el rancho drive ins on route 5. Great location. Good food, definitely will be back

Atmosphere: 5

Food: 5

Service: 5

Oh Hello

really overpriced and mid tasting icecream nothing amazing about it. the flavors are limited, as well as toppings. very simple and less than standard ice cream. also service is really slow, there was only three people and it took over 10 minutes to even get an order taken. ur better off w/stewart’s

Atmosphere: 1

Food: 1

Service: 1

Kaylee Hawkins

The food was great, especially the ice cream. We dined in, and the atmosphere was great, plus the staff were excellent and extremely friendly.

Atmosphere: 5

Food: 5

Service: 5

Tim Mould

Great ice cream and good people!

Atmosphere: 5

Food: 5

Service: 5

Maura Smith

Very nice place and service, will come again

Andy Britton

Good ice cream and burgers

Atmosphere: 5

Food: 5

Service: 4

Mara Doll

Dietary restrictions: They had amazing lactose free ice cream (cookie dough) for my son!

Atmosphere: 5

Food: 5

Service: 5

Luke Evans

A nice spot to get a simple lunch and a milkshake, that isn't a chain restaurant. Very nice people too!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Soft Ice Cream, Chili Dog

tina smith

Ice cream was great! Worth the drive. We went monday evening around 7 the staff was excellent.

Kid-friendliness: They had games there for kids to play very nice atmosphere.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Sundaes

Douglas Fay

I went there a lot last year and they prided themselves on size of cones. So I ordered a small and my wife ordered a baby cone based on last year. Well they came out and I could not really even tell which one was which. So why the price difference. I was very disappointed and probably will not go there anymore. The small was too small in general.

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