Following a basketball game at the local high school, my son's basketball team went by bus to McDonald's in Palatine Bridge, NY for dinner. The game went into overtime and the kids were really hungry. They had a 45 minute ride home ahead of them. The kids went into the restaurant around 9:30pm and placed their orders at the Kiosks. Some paid with cards, but a few kids only had cash. The kids had to order by kiosk because the restaurant staff ignored them and did not have a cashier at the front. At some point the staff turned off the Kiosks so kids couldn't order anymore. The kids who got to order and who paid with cards, had their orders filled ... but they only filled food orders up until 10pm... so it you didn't pay or you hadn't gotten your meal, you were not getting food - even if you placed your order before closing the inside of the restaurant. The rude young girl filling orders came to the front of the restaurant and announced out loud to everyone inside, "We are done filling orders. If you ordered at the kiosk and didn't get food yet or if you haven't paid because you're paying with cash, you will not be getting served." Knowing that a few of the kids, including my own child, wouldn't be served, I drove through the drive through to order food for them so that they could eat. When I got to the drive through, the workers purposely ignored me and left me sitting waiting to be acknowledged. Needless to say, the bus had to leave and some kids went home without being served food. The staff were blatantly rude to the kids and to the other people in the restaurant, leaving a few other people (not with the bus) at the counter because they refused to serve anyone in the restaurant because they were closing the inside at 10pm. Their idea of customer service was just to ignore the staff standing at the counter. I will NEVER step foot in this place again. The manager, a young guy himself, was just as rude as his staff... never acknowledging customers and walking away if you tried to ask questions. I get that they're busy but without customers you have no job. I will continue to tell everyone I know about these kids' experience. Shame on the staff and management of this restaurant!
Atmosphere: 1
Service: 1
Dave Unser
This McDonalds rocks. Breakfast crew is second to none in the immediate area. Food is always correct regardless of time of day.
Atmosphere: 4
Food: 5
Service: 4
William Lewey
This McDonald's is the best great people and fresh food Bree is the best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, World Famous Fries, Fish and Chips, Bagel, Mccafé Caramel Iced Coffee, Pancake, Quarter Pounder Hamburger, Baked Apple Pie, Crispy Chicken Sandwich, Spicy Crispy Chicken Sandwich, Side Salad, Chicken Mcnuggets, Filet-O-Fish, Deluxe Crispy Chicken Sandwich
kyle barton
The boys love it there
Atmosphere: 4
Food: 3
Service: 4
Maggie Mazzetti
It is a very friendly appearance, the place very impressed and clean
Atmosphere: 5
Food: 5
Service: 5
Jeffery Reiff
It was close to where we were staying, and a good place to grab a bite to eat
scott walmsley
Quick service. Occasionally slow when drive thru is busy. Clean place. Nice staff.
Nora Penkoff
They were SLAMMED when we came by tonight, but everyone was working so hard to get through it, and our meal was exactly as we ordered. I was starving and hadn't eaten a meal in DAYS. The food was absolutely delicious.
Specifically, David did a great job at keeping up. He seemed to be everywhere at once, handling everything with haste but also total calm. We had a special necessity for our meal which he promptly took care of. I have never been so happy to be in McDonald's, and David especially made my experience absolutely perfect. Thank you guys, you handled this rush very well!
Atmosphere: 5
Food: 5
Service: 5
Mark Crewell
This place is so slow. The drive thru wait is so ridiculous. It’s always 10-15 minutes and then they usually forget something. I wish there were other fast food places in town to choose from. Maybe then they would step up their service
Atmosphere: 1
Food: 3
Ryan Bronson
Typical McDonald's, got my order correct first time, which doesn't normally happen, overall good
Ordered curbside.. wanted a large fry and a diet coke no ice, received a half filled fry, and a normal coke with extra ice, THIS IS RIDICULOUS, can’t even get a simple order right!
Edit: i used to work here and this feels like retaliation, it’s ridiculous and unprofessional, grow up!
Atmosphere: 1
Food: 1
Service: 1
ben
This is the worst mcdonald's ive been too it has flys all over the inside and I watched this guy order 2 mcchickens and they were completely burnt and black and he asked to reorder them but it took more than 25 mins, i got a 20 piece chicken nugget and they were also burnt, this happens all the time they do not know how to cook.
Atmosphere: 1
Food: 1
Service: 1
Galaxy wolf
They messed up my entire order. I asked for no ice in one of my drinks, but I got ice in it. There was barely any onions on the cheeseburger and one tiny pickle on it as well. There were many other things that they messed up. This isn’t the first time they messed up an order of mine, for so many years they have messed up my order. How come they make so many mistakes and mess up so many people orders, but they want more money. It makes so no sense to me. Heck other fast food places don’t make as nearly as much of mistakes as McDonalds. So if the workers want more money they need to learn to not make mistakes.
Atmosphere: 1
Food: 1
Service: 1
Cheyenne Morrison
It doesn’t matter what time you go or what you order, it will take absolutely forever to come out, and yet it will still be either wrong or ice cold, or if you’re lucky enough both! You wait ridiculously long for cold over priced food.
Atmosphere: 1
Food: 1
Service: 1
Nick D
Went to this McDonald's, I typically don't eat fast food but was really hungry. I was greeted by the most adorable smile and friendly voice. Desiree took my order and was so nice and had the biggest smile. Definitely worth a trip back just to see that smile again.
Following a basketball game at the local high school, my son's basketball team went by bus to McDonald's in Palatine Bridge, NY for dinner. The game went into overtime and the kids were really hungry. They had a 45 minute ride home ahead of them. The kids went into the restaurant around 9:30pm and placed their orders at the Kiosks. Some paid with cards, but a few kids only had cash. The kids had to order by kiosk because the restaurant staff ignored them and did not have a cashier at the front. At some point the staff turned off the Kiosks so kids couldn't order anymore. The kids who got to order and who paid with cards, had their orders filled ... but they only filled food orders up until 10pm... so it you didn't pay or you hadn't gotten your meal, you were not getting food - even if you placed your order before closing the inside of the restaurant. The rude young girl filling orders came to the front of the restaurant and announced out loud to everyone inside, "We are done filling orders. If you ordered at the kiosk and didn't get food yet or if you haven't paid because you're paying with cash, you will not be getting served." Knowing that a few of the kids, including my own child, wouldn't be served, I drove through the drive through to order food for them so that they could eat. When I got to the drive through, the workers purposely ignored me and left me sitting waiting to be acknowledged. Needless to say, the bus had to leave and some kids went home without being served food. The staff were blatantly rude to the kids and to the other people in the restaurant, leaving a few other people (not with the bus) at the counter because they refused to serve anyone in the restaurant because they were closing the inside at 10pm. Their idea of customer service was just to ignore the staff standing at the counter. I will NEVER step foot in this place again. The manager, a young guy himself, was just as rude as his staff... never acknowledging customers and walking away if you tried to ask questions. I get that they're busy but without customers you have no job. I will continue to tell everyone I know about these kids' experience. Shame on the staff and management of this restaurant!
Atmosphere: 1
Service: 1
This McDonalds rocks. Breakfast crew is second to none in the immediate area. Food is always correct regardless of time of day.
Atmosphere: 4
Food: 5
Service: 4
This McDonald's is the best great people and fresh food Bree is the best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, World Famous Fries, Fish and Chips, Bagel, Mccafé Caramel Iced Coffee, Pancake, Quarter Pounder Hamburger, Baked Apple Pie, Crispy Chicken Sandwich, Spicy Crispy Chicken Sandwich, Side Salad, Chicken Mcnuggets, Filet-O-Fish, Deluxe Crispy Chicken Sandwich
The boys love it there
Atmosphere: 4
Food: 3
Service: 4
It is a very friendly appearance, the place very impressed and clean
Atmosphere: 5
Food: 5
Service: 5
It was close to where we were staying, and a good place to grab a bite to eat
Quick service. Occasionally slow when drive thru is busy. Clean place. Nice staff.
They were SLAMMED when we came by tonight, but everyone was working so hard to get through it, and our meal was exactly as we ordered. I was starving and hadn't eaten a meal in DAYS. The food was absolutely delicious.
Specifically, David did a great job at keeping up. He seemed to be everywhere at once, handling everything with haste but also total calm. We had a special necessity for our meal which he promptly took care of. I have never been so happy to be in McDonald's, and David especially made my experience absolutely perfect. Thank you guys, you handled this rush very well!
Atmosphere: 5
Food: 5
Service: 5
This place is so slow. The drive thru wait is so ridiculous. It’s always 10-15 minutes and then they usually forget something. I wish there were other fast food places in town to choose from. Maybe then they would step up their service
Atmosphere: 1
Food: 3
Typical McDonald's, got my order correct first time, which doesn't normally happen, overall good
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Big Mac, World Famous Fries
Restaurantji Recommends
Ordered curbside.. wanted a large fry and a diet coke no ice, received a half filled fry, and a normal coke with extra ice, THIS IS RIDICULOUS, can’t even get a simple order right!
Edit: i used to work here and this feels like retaliation, it’s ridiculous and unprofessional, grow up!
Atmosphere: 1
Food: 1
Service: 1
This is the worst mcdonald's ive been too it has flys all over the inside and I watched this guy order 2 mcchickens and they were completely burnt and black and he asked to reorder them but it took more than 25 mins, i got a 20 piece chicken nugget and they were also burnt, this happens all the time they do not know how to cook.
Atmosphere: 1
Food: 1
Service: 1
They messed up my entire order. I asked for no ice in one of my drinks, but I got ice in it. There was barely any onions on the cheeseburger and one tiny pickle on it as well. There were many other things that they messed up. This isn’t the first time they messed up an order of mine, for so many years they have messed up my order. How come they make so many mistakes and mess up so many people orders, but they want more money. It makes so no sense to me. Heck other fast food places don’t make as nearly as much of mistakes as McDonalds. So if the workers want more money they need to learn to not make mistakes.
Atmosphere: 1
Food: 1
Service: 1
It doesn’t matter what time you go or what you order, it will take absolutely forever to come out, and yet it will still be either wrong or ice cold, or if you’re lucky enough both! You wait ridiculously long for cold over priced food.
Atmosphere: 1
Food: 1
Service: 1
Went to this McDonald's, I typically don't eat fast food but was really hungry. I was greeted by the most adorable smile and friendly voice. Desiree took my order and was so nice and had the biggest smile. Definitely worth a trip back just to see that smile again.
Atmosphere: 1
Food: 1
Service: 5
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