Granted I had three grandchildren with me but we told what we wanted, they completely screwed up the order and when I brought back the screwed up order they made me pay for the corrected version.
Atmosphere: 4
Food: 3
Service: 2
Gene Gaskins
The food great but the flys were so bad it was hard to enjoy York food. If they would solve this problem that would be great.
Michael Rubin
They messed up our order, charged us for bacon and didn’t give us any. The snack wrap was not right at all. One of the worst McDonald’s I have been to especially food wise
Atmosphere: 2
Food: 1
Service: 1
--
Went last night, take out, got home discovered my paid-for item missing so I complained and made a refund request. WELL the district manager or presumed owner EMAILED ME to argue and double down on their weird BS no refunds policy. I paid with mobile app. I got no receipt. So this policy states I'm just to drop everything, leave home again and drive miles back to re-ask for my thing? Yeah no that's weird and stupid. Learn to handle something as simple as putting gdam fries in a bag!!! Or justtt give me back my money like wow, yall are disgusting thieves!
Also attached, this other review that had me laughing, hilarious! Yes I remember they were down for a fire. But they really screwed these people hard! Shows the level of intel we have here at the Palatine Bridge McDonalds here in July 2025
Atmosphere: 1
Food: 1
Service: 1
Kt Taylor
Just passing through Ordered on the mobile app got to the restaurant and it was on fire they apparently had already started making my food and the order could not be canceled. The next day we called the manager and were informed that the order could not be refunded and to just come get the food now. We explained we don’t live around there and the solution they came up with was putting our name in a book and if we are ever in the area we could come and get our food. I’m honestly flabbergasted that a cooperation like McDonald’s comes up with a solution like putting a name in a book. If I could give this location zero stars I would purely based on this experience I would, I’m honestly mind blown.
Atmosphere: 1
Food: 1
Service: 1
Trish OC
It’s a McDonald’s ! The one thing I can say is the young men working had excellent customer service skills. Our “food” was hot and quick.
Atmosphere: 4
Food: 4
Service: 5
jack handle
service was a joke nobody at drive up and one person waiting ahead of me at the counter no one even looked in our direction for 15 minutes this was at 3pm what do they do at 5 i left no thanks
Atmosphere: 1
Service: 1
Selena Reyes
Why is my nuggets the other day limp? And today my hash brown? I have a picture of my limp hash brown for proof. They don’t cook anything! It’s gross. Save your money.
Ashton Souza
I usually don't have a problem but when you have two very dirty dogs in there walking around without a leash all over the place and my kids got to sniffing dog hair while they're eating it's disgusting with their tonight 05/25/25 the manager seem to be okay with it as he walked around and petted the dogs while back there serving food I'm horrified and disgusted I wish I could let their district manager know
Joseph Virkler
We had some of the best customer service I've experienced at a fast food restaurant. The store was clean, the food was hot and done correctly, and the staff were friendly.
It is obvious this staff takes pride in their restaurant, it has been a VERY long time since I've seen a McDonald's where staff clean the store between customers rather than sit on their phones
Following a basketball game at the local high school, my son's basketball team went by bus to McDonald's in Palatine Bridge, NY for dinner. The game went into overtime and the kids were really hungry. They had a 45 minute ride home ahead of them. The kids went into the restaurant around 9:30pm and placed their orders at the Kiosks. Some paid with cards, but a few kids only had cash. The kids had to order by kiosk because the restaurant staff ignored them and did not have a cashier at the front. At some point the staff turned off the Kiosks so kids couldn't order anymore. The kids who got to order and who paid with cards, had their orders filled ... but they only filled food orders up until 10pm... so it you didn't pay or you hadn't gotten your meal, you were not getting food - even if you placed your order before closing the inside of the restaurant. The rude young girl filling orders came to the front of the restaurant and announced out loud to everyone inside, "We are done filling orders. If you ordered at the kiosk and didn't get food yet or if you haven't paid because you're paying with cash, you will not be getting served." Knowing that a few of the kids, including my own child, wouldn't be served, I drove through the drive through to order food for them so that they could eat. When I got to the drive through, the workers purposely ignored me and left me sitting waiting to be acknowledged. Needless to say, the bus had to leave and some kids went home without being served food. The staff were blatantly rude to the kids and to the other people in the restaurant, leaving a few other people (not with the bus) at the counter because they refused to serve anyone in the restaurant because they were closing the inside at 10pm. Their idea of customer service was just to ignore the staff standing at the counter. I will NEVER step foot in this place again. The manager, a young guy himself, was just as rude as his staff... never acknowledging customers and walking away if you tried to ask questions. I get that they're busy but without customers you have no job. I will continue to tell everyone I know about these kids' experience. Shame on the staff and management of this restaurant!
Atmosphere: 1
Service: 1
Dave Unser
This McDonalds rocks. Breakfast crew is second to none in the immediate area. Food is always correct regardless of time of day.
Atmosphere: 4
Food: 5
Service: 4
William Lewey
This McDonald's is the best great people and fresh food Bree is the best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, World Famous Fries, Fish and Chips, Bagel, Mccafé Caramel Iced Coffee, Pancake, Quarter Pounder Hamburger, Baked Apple Pie, Crispy Chicken Sandwich, Spicy Crispy Chicken Sandwich, Side Salad, Chicken Mcnuggets, Filet-O-Fish, Deluxe Crispy Chicken Sandwich
Granted I had three grandchildren with me but we told what we wanted, they completely screwed up the order and when I brought back the screwed up order they made me pay for the corrected version.
Atmosphere: 4
Food: 3
Service: 2
The food great but the flys were so bad it was hard to enjoy York food. If they would solve this problem that would be great.
They messed up our order, charged us for bacon and didn’t give us any. The snack wrap was not right at all. One of the worst McDonald’s I have been to especially food wise
Atmosphere: 2
Food: 1
Service: 1
Went last night, take out, got home discovered my paid-for item missing so I complained and made a refund request. WELL the district manager or presumed owner EMAILED ME to argue and double down on their weird BS no refunds policy. I paid with mobile app. I got no receipt. So this policy states I'm just to drop everything, leave home again and drive miles back to re-ask for my thing? Yeah no that's weird and stupid. Learn to handle something as simple as putting gdam fries in a bag!!! Or justtt give me back my money like wow, yall are disgusting thieves!
Also attached, this other review that had me laughing, hilarious! Yes I remember they were down for a fire. But they really screwed these people hard! Shows the level of intel we have here at the Palatine Bridge McDonalds here in July 2025
Atmosphere: 1
Food: 1
Service: 1
Just passing through Ordered on the mobile app got to the restaurant and it was on fire they apparently had already started making my food and the order could not be canceled. The next day we called the manager and were informed that the order could not be refunded and to just come get the food now. We explained we don’t live around there and the solution they came up with was putting our name in a book and if we are ever in the area we could come and get our food. I’m honestly flabbergasted that a cooperation like McDonald’s comes up with a solution like putting a name in a book. If I could give this location zero stars I would purely based on this experience I would, I’m honestly mind blown.
Atmosphere: 1
Food: 1
Service: 1
It’s a McDonald’s ! The one thing I can say is the young men working had excellent customer service skills. Our “food” was hot and quick.
Atmosphere: 4
Food: 4
Service: 5
service was a joke nobody at drive up and one person waiting ahead of me at the counter no one even looked in our direction for 15 minutes this was at 3pm what do they do at 5 i left no thanks
Atmosphere: 1
Service: 1
Why is my nuggets the other day limp? And today my hash brown? I have a picture of my limp hash brown for proof. They don’t cook anything! It’s gross. Save your money.
I usually don't have a problem but when you have two very dirty dogs in there walking around without a leash all over the place and my kids got to sniffing dog hair while they're eating it's disgusting with their tonight 05/25/25 the manager seem to be okay with it as he walked around and petted the dogs while back there serving food I'm horrified and disgusted I wish I could let their district manager know
We had some of the best customer service I've experienced at a fast food restaurant. The store was clean, the food was hot and done correctly, and the staff were friendly.
It is obvious this staff takes pride in their restaurant, it has been a VERY long time since I've seen a McDonald's where staff clean the store between customers rather than sit on their phones
Restaurantji Recommends
Terrific Combo, made fresh and hot!
Very slow and my order is wrong every time I go
Following a basketball game at the local high school, my son's basketball team went by bus to McDonald's in Palatine Bridge, NY for dinner. The game went into overtime and the kids were really hungry. They had a 45 minute ride home ahead of them. The kids went into the restaurant around 9:30pm and placed their orders at the Kiosks. Some paid with cards, but a few kids only had cash. The kids had to order by kiosk because the restaurant staff ignored them and did not have a cashier at the front. At some point the staff turned off the Kiosks so kids couldn't order anymore. The kids who got to order and who paid with cards, had their orders filled ... but they only filled food orders up until 10pm... so it you didn't pay or you hadn't gotten your meal, you were not getting food - even if you placed your order before closing the inside of the restaurant. The rude young girl filling orders came to the front of the restaurant and announced out loud to everyone inside, "We are done filling orders. If you ordered at the kiosk and didn't get food yet or if you haven't paid because you're paying with cash, you will not be getting served." Knowing that a few of the kids, including my own child, wouldn't be served, I drove through the drive through to order food for them so that they could eat. When I got to the drive through, the workers purposely ignored me and left me sitting waiting to be acknowledged. Needless to say, the bus had to leave and some kids went home without being served food. The staff were blatantly rude to the kids and to the other people in the restaurant, leaving a few other people (not with the bus) at the counter because they refused to serve anyone in the restaurant because they were closing the inside at 10pm. Their idea of customer service was just to ignore the staff standing at the counter. I will NEVER step foot in this place again. The manager, a young guy himself, was just as rude as his staff... never acknowledging customers and walking away if you tried to ask questions. I get that they're busy but without customers you have no job. I will continue to tell everyone I know about these kids' experience. Shame on the staff and management of this restaurant!
Atmosphere: 1
Service: 1
This McDonalds rocks. Breakfast crew is second to none in the immediate area. Food is always correct regardless of time of day.
Atmosphere: 4
Food: 5
Service: 4
This McDonald's is the best great people and fresh food Bree is the best
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac, World Famous Fries, Fish and Chips, Bagel, Mccafé Caramel Iced Coffee, Pancake, Quarter Pounder Hamburger, Baked Apple Pie, Crispy Chicken Sandwich, Spicy Crispy Chicken Sandwich, Side Salad, Chicken Mcnuggets, Filet-O-Fish, Deluxe Crispy Chicken Sandwich
Loading...