Nick at Cold Stone Creamery provided exceptional service! He was friendly, patient, and made sure our ice cream creations were perfect. His attention to detail and positive attitude made the visit even better. Highly recommend stopping by if Nick is there—you won’t be disappointed
Paige
I came into Coldstone on Friday night expecting nothing but walking out with my ice cream but i had to witness this poor girl get yelled at by another employee about something that seemed meaningless. That situation made me uncomfortable and the presence of that male coworker made me never want to return to that Coldstone again. I expect more respectful and welcoming employees.
Atmosphere: 1
Tom Murphy
Best place for ice cream hands down, they never skimp out on the ice cream or toppings even on a small. I get all of my ice cream cakes here and the lettering on the cakes always comes out immaculate.
Atmosphere: 5
Food: 5
Service: 5
rob Cosidente
Our families favorite ice cream shop I’m the area. Staff is amazing, super friendly and always helpful when it comes to deciding the best options. Everyone at this location goes above and beyond every time we visit to make our experience better! Tons of options , tons of toppings and always get what you pay for. Better than the rest I will always recommend Cold Stone Patchogue to everyone I know!
Atmosphere: 5
Food: 5
Service: 5
Ryan Allison
Closed early. We arrived at 9:55 after calling ahead to verify that they were open. Google says 10. Website says 10. Employee on phone says 10. Lazy employees close early because they “feel like it.” Bad business practice.
Sara M
It was the worst ice cream I have ever tasted in my life, the customer service is terrible, only teenagers who doesn't know how to do his job.
Atmosphere: 1
Food: 1
Service: 1
Caleb
I’m a regular. Not at this location but a regular. I’d recommend going to selden location. Some of the kids working here were blatantly avoiding taking orders. It was clear to see the coworker who took my order was frustrated. My orders were just slapped together. Not mixed well at all. It felt uncomfortable asking for things because the young man taking the order had a bit of an attitude. Probably because of the other young man just wiping clean counters and walking around aimlessly to look busy and avoid / ignore customers.
Atmosphere: 1
Food: 3
Service: 1
Matthew Kissmer
Apparently the store closes 30 minutes before it’s advertised… that would be nice to know so I don’t have to waste my time driving over
Tom Woods
This location is the best!! Krystina was super friendly and made great ice cream!
Atmosphere: 5
Food: 5
Service: 5
Chris C
Super excited to see that there is now both a sugar-free option as well as lactose-free option. Previously members of my family were unable to enjoy Cold Stone but this has since changed. Thanks Cold Stone, hoping for more flavors.
was helped by deanna with a smile the entire interaction. she was patient and kind. great service
Sam Arns
I suggest signing up if you haven’t before. Bogo ice cream for “new” customers if ya know what I’m saying. It’s hard to justify a $20 ice cream. But 2 for 20 is easier to swallow, no pun intended.
Frederick Teitelbaum
Product is good and the combinations are endless. The staff was excellent.
Yvonne M P
We decided to go here for our 28th Anniversary. Rob and Summer treated us with patience and kindness! Even though there is one closer to us, we will come back here next time!
Nick at Cold Stone Creamery provided exceptional service! He was friendly, patient, and made sure our ice cream creations were perfect. His attention to detail and positive attitude made the visit even better. Highly recommend stopping by if Nick is there—you won’t be disappointed
I came into Coldstone on Friday night expecting nothing but walking out with my ice cream but i had to witness this poor girl get yelled at by another employee about something that seemed meaningless. That situation made me uncomfortable and the presence of that male coworker made me never want to return to that Coldstone again. I expect more respectful and welcoming employees.
Atmosphere: 1
Best place for ice cream hands down, they never skimp out on the ice cream or toppings even on a small. I get all of my ice cream cakes here and the lettering on the cakes always comes out immaculate.
Atmosphere: 5
Food: 5
Service: 5
Our families favorite ice cream shop I’m the area. Staff is amazing, super friendly and always helpful when it comes to deciding the best options. Everyone at this location goes above and beyond every time we visit to make our experience better! Tons of options , tons of toppings and always get what you pay for. Better than the rest I will always recommend Cold Stone Patchogue to everyone I know!
Atmosphere: 5
Food: 5
Service: 5
Closed early. We arrived at 9:55 after calling ahead to verify that they were open. Google says 10. Website says 10. Employee on phone says 10. Lazy employees close early because they “feel like it.” Bad business practice.
It was the worst ice cream I have ever tasted in my life, the customer service is terrible, only teenagers who doesn't know how to do his job.
Atmosphere: 1
Food: 1
Service: 1
I’m a regular. Not at this location but a regular. I’d recommend going to selden location. Some of the kids working here were blatantly avoiding taking orders. It was clear to see the coworker who took my order was frustrated. My orders were just slapped together. Not mixed well at all. It felt uncomfortable asking for things because the young man taking the order had a bit of an attitude. Probably because of the other young man just wiping clean counters and walking around aimlessly to look busy and avoid / ignore customers.
Atmosphere: 1
Food: 3
Service: 1
Apparently the store closes 30 minutes before it’s advertised… that would be nice to know so I don’t have to waste my time driving over
This location is the best!! Krystina was super friendly and made great ice cream!
Atmosphere: 5
Food: 5
Service: 5
Super excited to see that there is now both a sugar-free option as well as lactose-free option. Previously members of my family were unable to enjoy Cold Stone but this has since changed. Thanks Cold Stone, hoping for more flavors.
Atmosphere: 3
Food: 5
Service: 5
Restaurantji Recommends
Always delicious!!
was helped by deanna with a smile the entire interaction. she was patient and kind. great service
I suggest signing up if you haven’t before. Bogo ice cream for “new” customers if ya know what I’m saying. It’s hard to justify a $20 ice cream. But 2 for 20 is easier to swallow, no pun intended.
Product is good and the combinations are endless. The staff was excellent.
We decided to go here for our 28th Anniversary. Rob and Summer treated us with patience and kindness! Even though there is one closer to us, we will come back here next time!
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