Went this morning for the first time with my daughter and it was awesome. The girl taking my order was amazing. So kind and helpful, her name started with a D. I got the quesadilla and it was delish. The staff was so friendly, we are excited to go back and support small business!
Atmosphere: 5
Food: 5
Service: 5
Kelly W
Sandwiches were very underwhelming. I could have made a sandwich better at home. It was not worth the price point. It tasted like and was prepared like I stopped by a random relatives house uninvited and I accepted their offer of a sandwich to eat - even though they were unprepared and didn’t want to make me one. I won’t be back.
Atmosphere: 3
Food: 1
Service: 3
Elizabeth Bowlby
Our 1st visit...and we had great food...excellent service... we'll definitely visit again! .
Atmosphere: 5
Food: 5
Service: 5
Mel Mel
Great food, affordable, cozy little spot, and friendly staff - this has become my go to spot for brunch! 💜
Atmosphere: 5
Food: 5
Service: 5
Terra Hyland
It’s nice to have a coffee shop with good seating in Penfield, a place to meet a friend or get some work done. There is plenty of seating and the lighting is good. Sophia was such a sweet and helpful server, she offered some good ideas for me that made my experience with a mom brain really nice.
Atmosphere: 5
Food: 5
Service: 5
Katharine Fitzgerald
Great place to grab a bite to eat and have a cup of coffee.
Atmosphere: 5
Food: 5
Service: 5
Jim Bongard
Great post run coffee and breakfast!
Atmosphere: 5
Food: 5
Service: 5
Suzanne M. Hollinden-Ferris
Friendly staff, good food
Atmosphere: 4
Food: 4
Service: 5
kevin costello
This place is unique in that it’s both a coffee shop and a diner. The coffee and food are good and the ability to either hang out with a cup of coffee or get the diner experience sets it apart for me. Small area with chairs to relax, individual counter type seating if solo, or plenty of tables (including some large ones) enhances the experience. Provides a nice local place in the area to get away from chains. Breakfast all day makes it a good brunch spot. The staff are excellent. Food ordered at counter and then delivered to table. Cuban restaurant at night that was good for takeout, but I have not eaten in for that.
Atmosphere: 4
Food: 4
Service: 5
S
I’ve been going to the busy bean cafe in Victor for a few years now and absolutely love that location. Always perfect food orders, drinks, friendly service etc.. I do however live closer to this location and have tried it out a few times since openings. The drinks have always been good from here. I realize cooks are different, but essentially it’s a very similar menu as the Victor location if not the same but somehow the food orders here always get messed up, is missing something, or I find something in it. Again, I absolutely love the busy bean in Victor but I don’t know what’s up with this location. I’m going to keep coming for coffee and maybe occasionally get food and give it another chance, but I’ve never had to throw away food before for it being completely inedible. On top of that when I brought up my concern the staff member working made a snarky comment back and blamed me and said there was nothing wrong with the food. I’m not the type of person to ever bring up anything as it’s really outside of my comfort zone, so getting the harsh response back that I got made me feel worse. You guys need to figure out what’s going on in the kitchen or those that make the food and make sure your staff members are not being disrespectful to customers. I really love busy bean but this experience is making me think twice. I’ll change my review in the future if overtime I see improvement.
The food and coffee here were absolutely delicious, but what really stood out was the incredible customer service! I accidentally spilled my cold brew after just one sip (classic me 🙃), and even though my boyfriend and I tried to clean it up, the staff jumped in right away with kindness and zero judgment. They helped wipe everything down, remade my drink without hesitation, and even shared a laugh with me about it. I left feeling comfortable and cared for, like I was right at home. Can’t wait to come back!
Atmosphere: 5
Food: 5
Service: 5
Patty Smith
I will say food was lovely and coffee was good. However, manager was seen yelling at employees in front of us. Was very uncomfortable and unprofessional. Workers seemed to be teenagers and I have been there a few times. Always extremely welcoming and hardworking. I just feel bad for the kids, it’s terrible. Will not be coming back.
Atmosphere: 1
Food: 3
Service: 5
Lynn
I was in there for the first time today and was appalled at the way that the owner (I’m assuming) was treating her staff. She was yelling at them loud enough for customers like me to hear. It was uncomfortable, unprofessional and really horrible to witness. The staff were kind and professional and definitely seemed upset by the way they were being treated.
It’s sad because I enjoyed the food and the place is really cute. But I cannot support a business who treats their employees that way.
Atmosphere: 1
Food: 4
Service: 5
Julie Paul (Zaya Body Jewelry)
Our go to Sunday breakfast spot. Very friendly, good prices and food. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
Austen Jackson
This is my second time back ! First time I just got an iced latte with toasted marshmallow and Irish cream with oat milk(half sweet and VERY good). So I came back again for it and this time I built my own burrito. It was very good and a good size. I’ll definitely be back to try something else next time!
Went this morning for the first time with my daughter and it was awesome. The girl taking my order was amazing. So kind and helpful, her name started with a D. I got the quesadilla and it was delish. The staff was so friendly, we are excited to go back and support small business!
Atmosphere: 5
Food: 5
Service: 5
Sandwiches were very underwhelming. I could have made a sandwich better at home. It was not worth the price point. It tasted like and was prepared like I stopped by a random relatives house uninvited and I accepted their offer of a sandwich to eat - even though they were unprepared and didn’t want to make me one. I won’t be back.
Atmosphere: 3
Food: 1
Service: 3
Our 1st visit...and we had great food...excellent service... we'll definitely visit again! .
Atmosphere: 5
Food: 5
Service: 5
Great food, affordable, cozy little spot, and friendly staff - this has become my go to spot for brunch! 💜
Atmosphere: 5
Food: 5
Service: 5
It’s nice to have a coffee shop with good seating in Penfield, a place to meet a friend or get some work done. There is plenty of seating and the lighting is good. Sophia was such a sweet and helpful server, she offered some good ideas for me that made my experience with a mom brain really nice.
Atmosphere: 5
Food: 5
Service: 5
Great place to grab a bite to eat and have a cup of coffee.
Atmosphere: 5
Food: 5
Service: 5
Great post run coffee and breakfast!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff, good food
Atmosphere: 4
Food: 4
Service: 5
This place is unique in that it’s both a coffee shop and a diner. The coffee and food are good and the ability to either hang out with a cup of coffee or get the diner experience sets it apart for me. Small area with chairs to relax, individual counter type seating if solo, or plenty of tables (including some large ones) enhances the experience. Provides a nice local place in the area to get away from chains. Breakfast all day makes it a good brunch spot. The staff are excellent. Food ordered at counter and then delivered to table. Cuban restaurant at night that was good for takeout, but I have not eaten in for that.
Atmosphere: 4
Food: 4
Service: 5
I’ve been going to the busy bean cafe in Victor for a few years now and absolutely love that location. Always perfect food orders, drinks, friendly service etc.. I do however live closer to this location and have tried it out a few times since openings. The drinks have always been good from here. I realize cooks are different, but essentially it’s a very similar menu as the Victor location if not the same but somehow the food orders here always get messed up, is missing something, or I find something in it. Again, I absolutely love the busy bean in Victor but I don’t know what’s up with this location. I’m going to keep coming for coffee and maybe occasionally get food and give it another chance, but I’ve never had to throw away food before for it being completely inedible. On top of that when I brought up my concern the staff member working made a snarky comment back and blamed me and said there was nothing wrong with the food. I’m not the type of person to ever bring up anything as it’s really outside of my comfort zone, so getting the harsh response back that I got made me feel worse. You guys need to figure out what’s going on in the kitchen or those that make the food and make sure your staff members are not being disrespectful to customers. I really love busy bean but this experience is making me think twice. I’ll change my review in the future if overtime I see improvement.
Food: 1
Service: 1
Restaurantji Recommends
The food and coffee here were absolutely delicious, but what really stood out was the incredible customer service! I accidentally spilled my cold brew after just one sip (classic me 🙃), and even though my boyfriend and I tried to clean it up, the staff jumped in right away with kindness and zero judgment. They helped wipe everything down, remade my drink without hesitation, and even shared a laugh with me about it. I left feeling comfortable and cared for, like I was right at home. Can’t wait to come back!
Atmosphere: 5
Food: 5
Service: 5
I will say food was lovely and coffee was good. However, manager was seen yelling at employees in front of us. Was very uncomfortable and unprofessional. Workers seemed to be teenagers and I have been there a few times. Always extremely welcoming and hardworking. I just feel bad for the kids, it’s terrible. Will not be coming back.
Atmosphere: 1
Food: 3
Service: 5
I was in there for the first time today and was appalled at the way that the owner (I’m assuming) was treating her staff. She was yelling at them loud enough for customers like me to hear. It was uncomfortable, unprofessional and really horrible to witness. The staff were kind and professional and definitely seemed upset by the way they were being treated.
It’s sad because I enjoyed the food and the place is really cute. But I cannot support a business who treats their employees that way.
Atmosphere: 1
Food: 4
Service: 5
Our go to Sunday breakfast spot. Very friendly, good prices and food. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
This is my second time back ! First time I just got an iced latte with toasted marshmallow and Irish cream with oat milk(half sweet and VERY good). So I came back again for it and this time I built my own burrito. It was very good and a good size. I’ll definitely be back to try something else next time!
Atmosphere: 5
Food: 5
Service: 5
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