One out of 5 employees helped.The other 4 I feel sorry for.It can't be easy trudging through life being that miserable and lazy.
Mikee Spencer
Horrific customer service! The manager there cannot manage the employees and then when confronted the employees and walks away in mid conversation. Very juvenile. If you go there, just plan on not getting Good service. I’ve worked in the general manager of a food establishment for 24 years. I would never treat my guest this way. If you listen to the customer and it sounds reasonable, you should be able to take care of them.
J m
Slowest Dunkin I’ve ever been to. 4 cars in front of me snd 16 minutes later
Sierra Wood-Beckwith
I moved to penfield 2 years ago and I have always gone to this Dunkin! Everytime I go everyone is so kind, friendly, and speedy! Even when there are long lines (especially in the morning) and customers are giving the employees a hard time, the employees remain polite and patient. If anything is ever forgotten by mistaken (rarely!) they are always the first to apologize and correct the mistake (we’re humans and we all make mistakes so I’m never upset😊). Some of the employees look roughly high school/college aged, and they do a fantastic job despite also having to go to school all day, study, come home and go to work! The young man who did my mobile order on 2/9/25 was SO friendly and had such positive energy. He went out of his way to make sure I had everything I needed and gave me tips to make my ordering on the app easier! To anyone with dramatic negative reviews, please take a deep breath and give other human beings some grace. They are doing their best and sometimes humans make errors, that’s life! Kudos to Penfield Dunkin and all of their employees who never fail to make my day! Thank you😇
Atmosphere: 5
Food: 5
Service: 5
Emily Testa
Got a Hot Chocolate and a coolatta, their speaker was broken so we ordered at the window where they clearly repeated our order. When at the window, we waited quite a while until they gave us the wrong order. We had to wait even longer for them to realize we were still there, and refused a refund due to "no managers on staff", I was told to come back tomorrow and talk to a manager if I wanted my refund. This is the only location I've ever had a problem at.
Atmosphere: 1
Service: 1
sean Srsly
Not sure what's going on with this location. I feel like there is always like 25 people working inside and it TAKES FOR EVER to get orders. I see mostly people standing around chatting with little movement to get orders up. Drive-thru is the worse, SLOW.
Atmosphere: 2
Food: 3
Service: 1
Julian jones
I ordered a sausage egg and cheese on a plan bagel and got my sandwich with two bottoms of the bagel. It’s not too big of an issue but definitely annoying and very disappointing. People just standing around, order was sitting on the back counter done but wasn’t on the wire to go rack. Just disappointed
Food: 1
Service: 1
Jack Venuti
I like dunkin, but the service here is so slow - I do not recommend the drive thru. It took 20 minutes to get through 7 cars today! I thought maybe a complicated order was holding up the line but no, it still took ~4 minutes after pulling up to the window to receive a couple of untoasted bagels.
Atmosphere: 2
Food: 3
Service: 2
Nicholas Gerringer
1st time the staff forgot what my order was. 2nd time the staff was openly annoyed that they had to go back and get more trays of donuts. Trays were empty and it wasn’t even busy on Saturday. Done with this location. I’ll try another. If the same I’ll drive the extra miles to Ridge Donut. Their donuts ? are awesome.
Johnnie is a literal angel and remembers that my son likes separate bags for mine and his donuts so the frostings don’t touch, shes literally the best! Such a sweetheart!
Chelsea Stiles
Some days it's insanely busy and others it's dead.
Atmosphere: 3
Food: 3
Service: 3
Jasmine Almeter
The floor here is sticky and everywhere your shoes step stick to the floor, the handle on the toilet (womens room) is busted off and is just a little nub and the handles for the sink don't technically shut off you have to find their sweet spot to shut the water off.
Atmosphere: 1
Food: 5
Service: 5
Dimitri Manou
I ordered an ice latte, not an iced milk. Gross.. bad customer service , there workers were tossing trash in the dumpster and one of the bags broke and just left all the trash on the ground. Disgusting place
Ava Retsch
young guy working the drive through window with the blue cast on his arm was just the sweetest! chatting with him really made my day
Nice store. Dining room is always a little messy.
Atmosphere: 3
Food: 5
Service: 5
One out of 5 employees helped.The other 4 I feel sorry for.It can't be easy trudging through life being that miserable and lazy.
Horrific customer service! The manager there cannot manage the employees and then when confronted the employees and walks away in mid conversation. Very juvenile. If you go there, just plan on not getting Good service. I’ve worked in the general manager of a food establishment for 24 years. I would never treat my guest this way. If you listen to the customer and it sounds reasonable, you should be able to take care of them.
Slowest Dunkin I’ve ever been to. 4 cars in front of me snd 16 minutes later
I moved to penfield 2 years ago and I have always gone to this Dunkin! Everytime I go everyone is so kind, friendly, and speedy! Even when there are long lines (especially in the morning) and customers are giving the employees a hard time, the employees remain polite and patient. If anything is ever forgotten by mistaken (rarely!) they are always the first to apologize and correct the mistake (we’re humans and we all make mistakes so I’m never upset😊). Some of the employees look roughly high school/college aged, and they do a fantastic job despite also having to go to school all day, study, come home and go to work! The young man who did my mobile order on 2/9/25 was SO friendly and had such positive energy. He went out of his way to make sure I had everything I needed and gave me tips to make my ordering on the app easier! To anyone with dramatic negative reviews, please take a deep breath and give other human beings some grace. They are doing their best and sometimes humans make errors, that’s life! Kudos to Penfield Dunkin and all of their employees who never fail to make my day! Thank you😇
Atmosphere: 5
Food: 5
Service: 5
Got a Hot Chocolate and a coolatta, their speaker was broken so we ordered at the window where they clearly repeated our order. When at the window, we waited quite a while until they gave us the wrong order. We had to wait even longer for them to realize we were still there, and refused a refund due to "no managers on staff", I was told to come back tomorrow and talk to a manager if I wanted my refund. This is the only location I've ever had a problem at.
Atmosphere: 1
Service: 1
Not sure what's going on with this location. I feel like there is always like 25 people working inside and it TAKES FOR EVER to get orders. I see mostly people standing around chatting with little movement to get orders up. Drive-thru is the worse, SLOW.
Atmosphere: 2
Food: 3
Service: 1
I ordered a sausage egg and cheese on a plan bagel and got my sandwich with two bottoms of the bagel. It’s not too big of an issue but definitely annoying and very disappointing. People just standing around, order was sitting on the back counter done but wasn’t on the wire to go rack. Just disappointed
Food: 1
Service: 1
I like dunkin, but the service here is so slow - I do not recommend the drive thru. It took 20 minutes to get through 7 cars today! I thought maybe a complicated order was holding up the line but no, it still took ~4 minutes after pulling up to the window to receive a couple of untoasted bagels.
Atmosphere: 2
Food: 3
Service: 2
1st time the staff forgot what my order was. 2nd time the staff was openly annoyed that they had to go back and get more trays of donuts. Trays were empty and it wasn’t even busy on Saturday. Done with this location. I’ll try another. If the same I’ll drive the extra miles to Ridge Donut. Their donuts ? are awesome.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Johnnie is a literal angel and remembers that my son likes separate bags for mine and his donuts so the frostings don’t touch, shes literally the best! Such a sweetheart!
Some days it's insanely busy and others it's dead.
Atmosphere: 3
Food: 3
Service: 3
The floor here is sticky and everywhere your shoes step stick to the floor, the handle on the toilet (womens room) is busted off and is just a little nub and the handles for the sink don't technically shut off you have to find their sweet spot to shut the water off.
Atmosphere: 1
Food: 5
Service: 5
I ordered an ice latte, not an iced milk. Gross.. bad customer service , there workers were tossing trash in the dumpster and one of the bags broke and just left all the trash on the ground. Disgusting place
young guy working the drive through window with the blue cast on his arm was just the sweetest! chatting with him really made my day
Service: 5
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