Me: Hi can i get a small coffe in a medium cup 3 sugar 3 cream om the side. Employee: yes ofcource pull up to the next window. Me: pulls up Employee: hands me my drink. Me: (in my head, “ kind of light”) can i get the stirrer thing and the creams. Employee: isnt there any in there. Me: “i see the stirrer” oh my fault i see it. I pull up in the parking lot to check, there is 1 cream 2 sugars. 🤦♂️
Asia Williams
mind you this was a mobile inside pickup order
Atmosphere: 3
Food: 1
Service: 2
Adesoye Adeboye
Nice experience
Aiden M
I usually never care about things like this but for the entire year orders have always taken forever. It seems like the staff are always on a time crunch and I feel bad. In an empty drive thru you can expect to wait up to 5 minutes which isn't too bad. In a line with only 4 cars you can expect to wait around 20 minutes. I would not be posting this if other Dunkin Donuts did not have me out of there in 5 minutes or less even with a big line. That and I've had my order wrong on a few occasions. Overall seems very disorganized
Zachary Mello
Best coffee in penfield just wish they were on instacart
Atmosphere: 5
Food: 5
Service: 5
Peter Vattimo
Star shaped donuts seem smaller ... Flavor was ok. Service was prompt and pleasant.
Atmosphere: 4
Food: 3
Service: 5
Meg Schmitt
6/14 at around 11am. Ordered a colada and tasted like there wasn't any sugar inside. Asked to remake it twice because it tasted bad and staff were rolling their eyes. Floor was disgusting too. Last time ever going there
Atmosphere: 1
Food: 1
Service: 2
Me Nunyabusiness
Drive through was quick and responsive, friendly cashier. She also included a napkin, which was nice since
Food: 5
Service: 5
Carolyn Rizzo
The kids that work there are SO LOUD always screaming and fooling around . Its hard to enjoy what you get......and when someone comes in that they know you can't get anyone's attention to be helped......the adult employees are great
Atmosphere: 1
Food: 4
Service: 3
Emily Green
I love the Penfield location! They are closed for remodeling right now, and I have to say, I could not be more excited for them to open back up! I miss my morning coffee and donut! ☕?
Dietary restrictions: They are very accommodating.
Parking: Parking is close to the building, which is a plus!
The team at the Penfield location is amazing. Thank you for give us such a great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Caitlin R
The staff here are super friendly, drink taste is consistently good, which is unique for a dunkin location.
Atmosphere: 3
Food: 2
Service: 5
Sandra Thulin
Inside gas station mini-mart, so atmosphere not great. Normal DD product. People working there were great!!
Atmosphere: 4
Food: 4
Service: 5
Patty Mac
Super friendly staff!!! They are always smiling and pleasant! The food has been awful lately. The croissants are old and very hard and have been like that for awhile now. Whomever is in charge needs to pay attention. Great people who work hard but the product isn’t fresh.
Atmosphere: 4
Food: 1
Service: 5
Zoe Sagen
okay so usually the workers are super nice. and i work in food service so i understand how certain things can be frustrating. i was ordering from the passenger side and i asked “can you hear me am i loud enough” i didn’t get a response so i just started ordering. She seems a little short tempered and annoyed with me. I asked for two drink that both were the same and then i go “can one of those have cold foam” and she goes “um well you should have told me that before because now i have to delete what i just put and put it in separate” again, i work at Starbucks. it’s not that big of a deal to go and edit someone drink order at all. she obviously told me that bc she wanted me to know she was annoyed. Whatever. She just says “pull forward” in an annoyed tone. I try to be super nice bc i deal with rude customers all the time. So i didn’t really understand why she was acting that way. I get to the window, and she also goes to the window to tell me “next time come inside, it’s so hard to hear someone from the passenger side” in a condescending tone which yes i totally get. But that is why i asked a head of time can you hear me and she didn’t respond when i asked. Maybe she didn’t hear me ask that question. But i think she did. Also i have ordered from the passenger seat many times before and i understand it can be hard to hear but no one’s ever been rude to me because of it. AND i’ve ordered the two drinks one with cold foam drinks the same way also many times and no one has ever said anything about it. I understand her side but also i was trying so hard to be nice and she was just lacking customer service. Maybe she had a bad day who knows.
Me: Hi can i get a small coffe in a medium cup 3 sugar 3 cream om the side.
Employee: yes ofcource pull up to the next window.
Me: pulls up
Employee: hands me my drink.
Me: (in my head, “ kind of light”) can i get the stirrer thing and the creams.
Employee: isnt there any in there.
Me: “i see the stirrer” oh my fault i see it.
I pull up in the parking lot to check, there is 1 cream 2 sugars. 🤦♂️
mind you this was a mobile inside pickup order
Atmosphere: 3
Food: 1
Service: 2
Nice experience
I usually never care about things like this but for the entire year orders have always taken forever. It seems like the staff are always on a time crunch and I feel bad. In an empty drive thru you can expect to wait up to 5 minutes which isn't too bad. In a line with only 4 cars you can expect to wait around 20 minutes. I would not be posting this if other Dunkin Donuts did not have me out of there in 5 minutes or less even with a big line. That and I've had my order wrong on a few occasions. Overall seems very disorganized
Best coffee in penfield just wish they were on instacart
Atmosphere: 5
Food: 5
Service: 5
Star shaped donuts seem smaller ...
Flavor was ok.
Service was prompt and pleasant.
Atmosphere: 4
Food: 3
Service: 5
6/14 at around 11am. Ordered a colada and tasted like there wasn't any sugar inside. Asked to remake it twice because it tasted bad and staff were rolling their eyes. Floor was disgusting too. Last time ever going there
Atmosphere: 1
Food: 1
Service: 2
Drive through was quick and responsive, friendly cashier. She also included a napkin, which was nice since
Food: 5
Service: 5
The kids that work there are SO LOUD always screaming and fooling around . Its hard to enjoy what you get......and when someone comes in that they know you can't get anyone's attention to be helped......the adult employees are great
Atmosphere: 1
Food: 4
Service: 3
I love the Penfield location! They are closed for remodeling right now, and I have to say, I could not be more excited for them to open back up! I miss my morning coffee and donut! ☕?
Dietary restrictions: They are very accommodating.
Parking: Parking is close to the building, which is a plus!
Kid-friendliness: Very kid-friendly
Wheelchair accessibility: Wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers, Iced Macchiato, Maple Sugar Bacon Breakfast Sandwich
Restaurantji Recommends
The team at the Penfield location is amazing. Thank you for give us such a great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
The staff here are super friendly, drink taste is consistently good, which is unique for a dunkin location.
Atmosphere: 3
Food: 2
Service: 5
Inside gas station mini-mart, so atmosphere not great. Normal DD product. People working there were great!!
Atmosphere: 4
Food: 4
Service: 5
Super friendly staff!!! They are always smiling and pleasant! The food has been awful lately. The croissants are old and very hard and have been like that for awhile now. Whomever is in charge needs to pay attention. Great people who work hard but the product isn’t fresh.
Atmosphere: 4
Food: 1
Service: 5
okay so usually the workers are super nice. and i work in food service so i understand how certain things can be frustrating. i was ordering from the passenger side and i asked “can you hear me am i loud enough” i didn’t get a response so i just started ordering. She seems a little short tempered and annoyed with me. I asked for two drink that both were the same and then i go “can one of those have cold foam” and she goes “um well you should have told me that before because now i have to delete what i just put and put it in separate” again, i work at Starbucks. it’s not that big of a deal to go and edit someone drink order at all. she obviously told me that bc she wanted me to know she was annoyed. Whatever. She just says “pull forward” in an annoyed tone. I try to be super nice bc i deal with rude customers all the time. So i didn’t really understand why she was acting that way. I get to the window, and she also goes to the window to tell me “next time come inside, it’s so hard to hear someone from the passenger side” in a condescending tone which yes i totally get. But that is why i asked a head of time can you hear me and she didn’t respond when i asked. Maybe she didn’t hear me ask that question. But i think she did. Also i have ordered from the passenger seat many times before and i understand it can be hard to hear but no one’s ever been rude to me because of it. AND i’ve ordered the two drinks one with cold foam drinks the same way also many times and no one has ever said anything about it. I understand her side but also i was trying so hard to be nice and she was just lacking customer service. Maybe she had a bad day who knows.
Food: 2
Service: 2
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