The kids that work there are SO LOUD always screaming and fooling around . Its hard to enjoy what you get......and when someone comes in that they know you can't get anyone's attention to be helped......the adult employees are great
Atmosphere: 1
Food: 4
Service: 3
Emily Green
I love the Penfield location! They are closed for remodeling right now, and I have to say, I could not be more excited for them to open back up! I miss my morning coffee and donut! ☕?
Dietary restrictions: They are very accommodating.
Parking: Parking is close to the building, which is a plus!
The team at the Penfield location is amazing. Thank you for give us such a great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Caitlin R
The staff here are super friendly, drink taste is consistently good, which is unique for a dunkin location.
Atmosphere: 3
Food: 2
Service: 5
Sandra Thulin
Inside gas station mini-mart, so atmosphere not great. Normal DD product. People working there were great!!
Atmosphere: 4
Food: 4
Service: 5
Patty Mac
Super friendly staff!!! They are always smiling and pleasant! The food has been awful lately. The croissants are old and very hard and have been like that for awhile now. Whomever is in charge needs to pay attention. Great people who work hard but the product isn’t fresh.
Atmosphere: 4
Food: 1
Service: 5
Zoe Sagen
okay so usually the workers are super nice. and i work in food service so i understand how certain things can be frustrating. i was ordering from the passenger side and i asked “can you hear me am i loud enough” i didn’t get a response so i just started ordering. She seems a little short tempered and annoyed with me. I asked for two drink that both were the same and then i go “can one of those have cold foam” and she goes “um well you should have told me that before because now i have to delete what i just put and put it in separate” again, i work at Starbucks. it’s not that big of a deal to go and edit someone drink order at all. she obviously told me that bc she wanted me to know she was annoyed. Whatever. She just says “pull forward” in an annoyed tone. I try to be super nice bc i deal with rude customers all the time. So i didn’t really understand why she was acting that way. I get to the window, and she also goes to the window to tell me “next time come inside, it’s so hard to hear someone from the passenger side” in a condescending tone which yes i totally get. But that is why i asked a head of time can you hear me and she didn’t respond when i asked. Maybe she didn’t hear me ask that question. But i think she did. Also i have ordered from the passenger seat many times before and i understand it can be hard to hear but no one’s ever been rude to me because of it. AND i’ve ordered the two drinks one with cold foam drinks the same way also many times and no one has ever said anything about it. I understand her side but also i was trying so hard to be nice and she was just lacking customer service. Maybe she had a bad day who knows.
Food: 2
Service: 2
Krissy Leone
This Dunkin is by far the best. They make my coffee perfect every time. They are nice, fast & efficient.
Atmosphere: 5
Food: 5
Service: 5
MICHAEL LANGAN
CAN'T
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Turkey Sausage Egg and Cheese
AKI RUGRATS
Having to wait 40 minutes plus in the drive through lane is insane.
Most Dunkins can be a little overburdened. Because hey, they're Dunkin, who doesn't need their coffee from there? (Kiss it Starbucks fans). This location is a hidden gem. Fast, efficient, great crew and great service.
Atmosphere: 5
Food: 5
Service: 5
z buck
I love this Dunkin’ DonutsBest serviceAwesome workers5 starsWould recommend here over other DD nearby!!If your looking for a holiday or everyday treat this is the place to start the day or go for a pick me up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Sausage Egg and Cheese, English Muffin, Dunkin' Coconut Refreshers, Donuts, Dunkin' Refreshers, Toasted Almond Cold Brew
Novella Atkisson
I was having a rough morning and the ladies there made me smile, they are so considerate and hardworking!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
Krissi Edwards
This is our favorite Dunkin'. It's a bit further than other ones around us, but they are always friendly here and always get our order right!
The kids that work there are SO LOUD always screaming and fooling around . Its hard to enjoy what you get......and when someone comes in that they know you can't get anyone's attention to be helped......the adult employees are great
Atmosphere: 1
Food: 4
Service: 3
I love the Penfield location! They are closed for remodeling right now, and I have to say, I could not be more excited for them to open back up! I miss my morning coffee and donut! ☕?
Dietary restrictions: They are very accommodating.
Parking: Parking is close to the building, which is a plus!
Kid-friendliness: Very kid-friendly
Wheelchair accessibility: Wheelchair accessible
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dunkin' Refreshers, Iced Macchiato, Maple Sugar Bacon Breakfast Sandwich
The team at the Penfield location is amazing. Thank you for give us such a great customer service!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
The staff here are super friendly, drink taste is consistently good, which is unique for a dunkin location.
Atmosphere: 3
Food: 2
Service: 5
Inside gas station mini-mart, so atmosphere not great. Normal DD product. People working there were great!!
Atmosphere: 4
Food: 4
Service: 5
Super friendly staff!!! They are always smiling and pleasant! The food has been awful lately. The croissants are old and very hard and have been like that for awhile now. Whomever is in charge needs to pay attention. Great people who work hard but the product isn’t fresh.
Atmosphere: 4
Food: 1
Service: 5
okay so usually the workers are super nice. and i work in food service so i understand how certain things can be frustrating. i was ordering from the passenger side and i asked “can you hear me am i loud enough” i didn’t get a response so i just started ordering. She seems a little short tempered and annoyed with me. I asked for two drink that both were the same and then i go “can one of those have cold foam” and she goes “um well you should have told me that before because now i have to delete what i just put and put it in separate” again, i work at Starbucks. it’s not that big of a deal to go and edit someone drink order at all. she obviously told me that bc she wanted me to know she was annoyed. Whatever. She just says “pull forward” in an annoyed tone. I try to be super nice bc i deal with rude customers all the time. So i didn’t really understand why she was acting that way. I get to the window, and she also goes to the window to tell me “next time come inside, it’s so hard to hear someone from the passenger side” in a condescending tone which yes i totally get. But that is why i asked a head of time can you hear me and she didn’t respond when i asked. Maybe she didn’t hear me ask that question. But i think she did. Also i have ordered from the passenger seat many times before and i understand it can be hard to hear but no one’s ever been rude to me because of it. AND i’ve ordered the two drinks one with cold foam drinks the same way also many times and no one has ever said anything about it. I understand her side but also i was trying so hard to be nice and she was just lacking customer service. Maybe she had a bad day who knows.
Food: 2
Service: 2
This Dunkin is by far the best. They make my coffee perfect every time. They are nice, fast & efficient.
Atmosphere: 5
Food: 5
Service: 5
CAN'T
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Turkey Sausage Egg and Cheese
Having to wait 40 minutes plus in the drive through lane is insane.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Most Dunkins can be a little overburdened. Because hey, they're Dunkin, who doesn't need their coffee from there? (Kiss it Starbucks fans). This location is a hidden gem. Fast, efficient, great crew and great service.
Atmosphere: 5
Food: 5
Service: 5
I love this Dunkin’ DonutsBest serviceAwesome workers5 starsWould recommend here over other DD nearby!!If your looking for a holiday or everyday treat this is the place to start the day or go for a pick me up.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant, Sausage Egg and Cheese, English Muffin, Dunkin' Coconut Refreshers, Donuts, Dunkin' Refreshers, Toasted Almond Cold Brew
I was having a rough morning and the ladies there made me smile, they are so considerate and hardworking!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
This is our favorite Dunkin'. It's a bit further than other ones around us, but they are always friendly here and always get our order right!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese
Pumpkin spice!
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