McDonald's

2191 Penfield Rd, Penfield
(585) 388-8862

Recent Reviews

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Jerome Miller

All in all it's McDonald's and you know what you're going to get but was a little bit disappointed in Hospitality Hostess attitude overall not too bad of experience

Atmosphere: 2

Food: 3

Service: 2

Michelle Richardson

Sad location, the wait after using the mobile app waiting in the drive thru was 30 minutes. There were only two cars ahead of me

Laura Layton

Excellent service and nice clean spot. They didn't have ice cream but whipped cream fir my puppy made our day. Thank you for my order. I special ordered hamburger patties and pup cup...

Atmosphere: 5

Food: 5

Service: 5

crystal loss

Everytime I order here i have to wait extra 10 min in drive thru isnt enough have to wait for food at front bc i asked for no pickles UGH

Atmosphere: 2

Food: 2

Service: 4

Gary Johnson

Out of alot of things. No sauce for big macs!!! No Grinch specials all out.

Atmosphere: 4

Food: 1

Service: 1

Patrick Larkin

Very friendly and fast service in the drive thru. I usually expect a 2 star experience at McDonald's. But I could tell the woman taking my order had a smile on her face as she was taking my order. Couldn't see her but I could tell. Pulled up to pay, and she was smiling and laughing with a coworker while promptly cashing me out. Pulled up to get my food, and the server was smiling as well. Miles above what I expected. Thank you!

Atmosphere: 5

Food: 5

Service: 5

Amanda Macaluso

This McDonald's used to be so good. On point. Ever since management changed it is TERRIBLE. orders are always wrong. It is slow....like a sit down restaurant is faster.
What is the most aggravating is the orders are always missing food. Or wrong. They suck.

Atmosphere: 1

Food: 1

Service: 1

Michelle King

Just tried to use the drive thru and go in and they have wet floor signs blocking the driveway and the doors locked at 10 pm .

Ben Groat

Typical McDonald's food which is fine cause we know what we're paying for... But waiting for a cashier for what felt like 10 mins is crazy especially when nobody acknowledges you and you end up going to the Kiosk anyways. After ordering from the Kiosk my order took 25 mins for a 20 piece. They were more focused on the drive through like inside customers just don't exist anymore.

Atmosphere: 1

Food: 3

Service: 1

Valerie O'Dell

They screwed up the entire order. Had to take back.

Atmosphere: 3

Food: 2

Service: 2

Shawn Pangburn

Clean restaurant

Atmosphere: 5

Food: 5

Service: 5

Amanda D

I'm officially done with this McDonald's. My family just waited 30 minutes in the curbside pickup for our app order. The drive through was wrapped around the building & we foolishly thought the curbside would be better. Never again. When we got home, we realized about HALF the order was missing. We were not going back & dealing with the chaos to get a few burgers. It would be one thing if we hadn't had issues here before, but I've lived here for 10 years & have had this location get my order correct ONCE in that time. Disgusted and done.

Atmosphere: 1

Food: 1

Service: 1

UnwantedEnterprise

Please tell your night staff to clean. Having worked fast food this is really digusting. Do they cross contaminate to? Food is always squished or the order is done wrong in the morning.

Had to wait 30+ minutes during noon for previois orders and today during closing time for someone to even acknowledge me/give me my order. I wanted to ask for a big mac and fries. Kind of ridiculous if you ask me. At that point I wasnt hungry anymore. I work 1-10pm so I have to eat late.

Staff also was really rude and had an attitude to me despite the fact that I was being very polite. I never complain because I know fast food is hard, but just because you're miserable doesnt mean you treat people that way.

Atmosphere: 1

Food: 1

Service: 1

Sherry

shitty place, horrible service

Atmosphere: 1

Food: 1

Service: 1

Julie Evert

I am not here that often but when I do come they ALWAYS mess something up with my order and when you say something about an incorrect or wrong order every employee has an attitude. I also work in food service and the way this McDonald’s is being run is not how a business should be. Politely correct the customers order and move on. I will not be returning due to the poor customer service.

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