Starbucks
2071 Fairport Nine Mile Point Rd, Penfield
(585) 652-3299
Recent Reviews
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Ok, Another Starbucks. Bring your wallet.
Atmosphere: 3
Food: 3
Service: 3
The workers were amazing
Kid-friendliness: The were amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Dragon Fruit Refresher with Coconutmilk
Morning people are great, evening? Not so much. Just ordered 3 drinks and at least 2 of the 3 are wrong and missing items that are supposed to be in them. No brown sugar flavor in the brown sugar shaken espresso, or the extra stuff I asked for. Ordered a vanilla bean frappe with mocha and strawberry puree, I'll let you guess what was missing.
Atmosphere: 3
Food: 1
Service: 1
I waited 1 hour and 45 minutes for my drink. The app told me 15 minutes. This happens at this location frequently. I would not go here if you don't want your day ruined, I left while waiting to go to a doctors appointment and when I came back they called it after i had walked in.
Service: 1
Staff was wonderful!
Atmosphere: 5
Food: 5
Service: 5
This is the 3rd time waiting 20+minutes for a drive thru order. I won’t be back again.
Service: 1
My daughter went to this location tonight 11/05/23. She placed an order for 6 drinks and 1 cake pop. 2 of the drinks were totally wrong the first one was grande strawberry acai lemonade and tasted like straight lemon juice. The second drink was a grande ice coffee with 4 shots of espresso and 5 pumps of caramel with heavy cream and salted caramel cold foam all that was in the cup was cream and espresso no caramel. We drove 30 mins to get these drinks. When we called the manager or whoever answered was rude and said no refund or credit would be given cause apparently they don't do that
Consinsty is the key to success.
Atmosphere: 5
Food: 5
Service: 5
I love this Starbucks! The baristas are all so friendly and welcoming, always get my drink order correct, and work quick and efficiently! I definitely choose this location over several others in the area.
Atmosphere: 5
Food: 5
Service: 5
Kinda scattered
Restaurantji Recommends
Not very friendly. Nobody smiles. Perhaps they don't like their job or they should drink their own product.
Atmosphere: 3
Service: 3
The girl that waited on me called me sir. I am very obviously a woman, and not a bad looking one, if I do say so. Then I asked repeatedly for a napkin and was totally ignored by the woman who handed me my coffee. She was about 2 feet away from me. Finally, a young man answered me. I guess this is what happens when people unionize.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Dragon Fruit Refresher with Coconutmilk
The women inside had a horrible attitude towards me. Idk if it’s me or if they’re always miserable but it was uncomfortable being glared at by 3-4 different women, why.
Service: 1
Waiting for 40 minutes give me one drink, when I asked for the second told me they are out of matcha, why don't told me since the beginning? Worst service
Service: 1
Order drinks for my wife and myself, my wife is severely lactose intolerant. I ordered an americano and she had a chai latte with oat milk. After consuming her drink she became violently ill. Nothing like spending ALL afternoon in the bathroom because you wanted to stop at Starbucks. I contacted the store and spoke with a manager who told me “ sometimes this happens”. Makes me think that they regularly don’t make drinks the correct way or they enjoy poisoning their customers. The worst customer service, I would avoid at all costs.
Atmosphere: 1
Food: 1
Service: 1
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