This location is great and I've never had any issues before. Today I came though the drive thru to pick up my mobile order. I asked if this location did a pup-cup (I had my new rescue dog in the car with me and trying to give her lots of new positive experiences in the community). The gentleman at the speaker said "sure, we can do some whipped cream in a cup" and I said "great, thanks". Nothing was added to the screen where my mobile order was showing. I pulled up to the window and collected my order. The girl said "ok, and the pup cup will be $0.81". I was surprised because I've never been charged for a pup cup at other establishments and I also didn't have any cash on me. I said "oh, I didn't know there would be a charge for that, did you already make it?" And she said "yes". (At this point I would have expected an offer for them to toss the item and I'd leave without it, but she just stared at me). I said "ok... I paid on the mobile app and don't have any cash on me." She just looked at me and said "ok, it's $0.81". (Again, no offer to abandon the item that I clearly didn't expect to be charged for). So I handed her a credit card for the $0.81 charge. I feel like the business probably lost money on that with the credit card fees and now I know that when I have my dog with me, we'll be visiting a different chain coffee shop that gives them for free. Please, just train your staff to explain the cost of add-on items at the time of ordering.
Food: 5
Service: 4
Cody Stevens
This place is terrible on mobile orders. The young girls always say they aren’t doing mobile orders. They are never ready nor do they even have a ticket ready. It’s still in the machine. They just lie to you.
Atmosphere: 4
Food: 5
Service: 3
Emma Tierson
I love Tim's 99% of the time. But I think it's wild that I received Avocado spread on the side when I was in a drive through lane. I ordered a bagel BELT with Avocado spread...assuming it would be added to the bagel. Maybe I should have specified 'add' Avocado spread? Idk but I was unhappy when I couldn't eat in the car. This won't stop me from eating here. But I was left hangry and wanted the world to know my pain. 😅
Food: 5
Service: 4
Jennifer Goodwin
Honestly the staff here could be better. The food was mediocre and my coffee was basically choclate milk. I'm not sure what I was expecting but what I got was dissapointment.
Atmosphere: 3
Food: 3
Service: 3
Whit Feather
mobile ordered ahead but they forgot half our order until we reminded them
Atmosphere: 4
Food: 5
Service: 3
Dustin J
The staff here is fantastic. Great job across the board!
Atmosphere: 5
Food: 5
Service: 5
Carmellina Giannetti
My order is never right, and there a re always eggshells in my egg sandwiches.
Atmosphere: 3
Food: 3
Service: 3
Nicholas Isola
First time in a Tim Horton’s. Great experience with the friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Karen Contestabile
Great fresh coffee. Friendly staff. Clean. Reasonably priced.
Atmosphere: 5
Service: 5
Carolyn Depta
My order was short and they didn't really care...said they couldn't do anything about it. I will NEVER go there again, and I'm going to post this on Facebook!!!
While I was there I dropped a $50 bill on accident, the staff here was so good and honest that when I called back three hours later, they still had it waiting for me in the safe. This is my favorite coffee place and the character of the staff speaks volumes. Thank you Neal!
Atmosphere: 5
Food: 5
Service: 5
Clint
Great food and drinks with fast service.
Food: 5
Service: 5
Isaac Enis
I ate myself a donut over here and it gave me some gas for like a whole 2 weeks. What the hell!
Bruce I
I usually love Tim Hortons. Not today. The staff was ignoring the counter inside. Not just me. An older couple was in front of me trying to get service. I left.The secret must be only go in the morning. This was about 1pm.
Atmosphere: 5
Food: 5
Service: 1
Brian Impson
Good coffee. Friendly service staff. Donuts are just ok. Thanks for the Rochester Amerks promotion. Try the hazelnut.
This location is great and I've never had any issues before. Today I came though the drive thru to pick up my mobile order. I asked if this location did a pup-cup (I had my new rescue dog in the car with me and trying to give her lots of new positive experiences in the community). The gentleman at the speaker said "sure, we can do some whipped cream in a cup" and I said "great, thanks". Nothing was added to the screen where my mobile order was showing. I pulled up to the window and collected my order. The girl said "ok, and the pup cup will be $0.81". I was surprised because I've never been charged for a pup cup at other establishments and I also didn't have any cash on me. I said "oh, I didn't know there would be a charge for that, did you already make it?" And she said "yes". (At this point I would have expected an offer for them to toss the item and I'd leave without it, but she just stared at me). I said "ok... I paid on the mobile app and don't have any cash on me." She just looked at me and said "ok, it's $0.81". (Again, no offer to abandon the item that I clearly didn't expect to be charged for). So I handed her a credit card for the $0.81 charge. I feel like the business probably lost money on that with the credit card fees and now I know that when I have my dog with me, we'll be visiting a different chain coffee shop that gives them for free. Please, just train your staff to explain the cost of add-on items at the time of ordering.
Food: 5
Service: 4
This place is terrible on mobile orders. The young girls always say they aren’t doing mobile orders. They are never ready nor do they even have a ticket ready. It’s still in the machine. They just lie to you.
Atmosphere: 4
Food: 5
Service: 3
I love Tim's 99% of the time. But I think it's wild that I received Avocado spread on the side when I was in a drive through lane. I ordered a bagel BELT with Avocado spread...assuming it would be added to the bagel. Maybe I should have specified 'add' Avocado spread? Idk but I was unhappy when I couldn't eat in the car. This won't stop me from eating here. But I was left hangry and wanted the world to know my pain. 😅
Food: 5
Service: 4
Honestly the staff here could be better. The food was mediocre and my coffee was basically choclate milk. I'm not sure what I was expecting but what I got was dissapointment.
Atmosphere: 3
Food: 3
Service: 3
mobile ordered ahead but they forgot half our order until we reminded them
Atmosphere: 4
Food: 5
Service: 3
The staff here is fantastic. Great job across the board!
Atmosphere: 5
Food: 5
Service: 5
My order is never right, and there a re always eggshells in my egg sandwiches.
Atmosphere: 3
Food: 3
Service: 3
First time in a Tim Horton’s. Great experience with the friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Great fresh coffee. Friendly staff. Clean. Reasonably priced.
Atmosphere: 5
Service: 5
My order was short and they didn't really care...said they couldn't do anything about it. I will NEVER go there again, and I'm going to post this on Facebook!!!
Restaurantji Recommends
While I was there I dropped a $50 bill on accident, the staff here was so good and honest that when I called back three hours later, they still had it waiting for me in the safe. This is my favorite coffee place and the character of the staff speaks volumes. Thank you Neal!
Atmosphere: 5
Food: 5
Service: 5
Great food and drinks with fast service.
Food: 5
Service: 5
I ate myself a donut over here and it gave me some gas for like a whole 2 weeks. What the hell!
I usually love Tim Hortons. Not today. The staff was ignoring the counter inside. Not just me. An older couple was in front of me trying to get service. I left.The secret must be only go in the morning. This was about 1pm.
Atmosphere: 5
Food: 5
Service: 1
Good coffee. Friendly service staff. Donuts are just ok. Thanks for the Rochester Amerks promotion. Try the hazelnut.
Atmosphere: 5
Food: 4
Service: 5
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