Shake Shack

NY State Thruway, Phelps
(800) 937-5449

Recent Reviews

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Stephanie Gates

I stop at the rest area just to go to Shake shack. I only had cash as I forgot my card. There are 3 lines for card and 1 for cash. The lady at the counter asked if I was paying cash and as I replied yes, she told me because Im paying cash and she is busy, she will not have time to take my order. So I should come back another day. Basically and long as it took her to tell me that, she could have e taken my 1 cheeseburger order. Will never eat there again

Atmosphere: 1

Food: 3

Service: 1

Michael Lazik

Got a couple of milkshakes while going down the I-90.

Food: 4

Service: 4

Mikhael Slobodnik

The best burger I had in a long time , considered it is located on a service area , just wow.
Thank you , I hope I'll see more of you branches cause that's the first time I encountered it .
Peace and love .

Atmosphere: 5

Food: 5

Service: 5

Tim Dengler

We went here. The line was out the door we left.

Atmosphere: 1

Food: 1

Service: 1

David Barber

Food was tasty. Served fast, even though it was dinner time at a highway rest stop. Workers looked tired, but were still friendly. There really weren’t many places to sit (it shares space with a Starbucks). There are some seats outside, but it was hot and humid, so outside wasn’t an option. Regardless, it’s fast food, right off the Thruway, and it was just as delicious as any stand alone Shake Shack.

Atmosphere: 3

Food: 5

Service: 4

Jeanne Kott

No enough seating inside and the food was greasy

Atmosphere: 2

Food: 3

Service: 4

Nicole Harmon

No one at the front counter. One broken tablet. People needing assistance on other tablets with no assistance given. It was an absolute chaos this morning trying to get anything I had to walk out.

Service: 1

Amberlynn Hill

They don't serve a full menu, but everything was pretty good. Other than that, food was up, the temperature tasted amazing an atmosphere. Oh, it's chill and and staff was pretty cool

Atmosphere: 5

Food: 4

Service: 5

MD JAMIL ANOWARI

Good environment.

Atmosphere: 4

Food: 4

Service: 3

Kirt Roe

Best burgers bacon mushroom 🍄 😋

Atmosphere: 5

Food: 5

Service: 5

L. G.

The chicken was basically a fried piece of cardboard...awful

Lisa Nora

My granddaughter loves the hamburgers there .She says they are the best

Atmosphere: 5

Food: 5

Service: 5

Hannelore Michelsen

Staff made us feel like valued guests.

Atmosphere: 5

Food: 5

Service: 5

Freddy

Best of the best

Atmosphere: 5

Food: 5

Service: 5

Kristina Thomas

Absolutely fantastic burger. The milkshake was fantastic as well. Crinkle fries were out of this world. Perfect amount of crunch but soft potato inside. 1st time eating here and I'll definitely be back.

Atmosphere: 5

Food: 5

Service: 5

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