Do not go here if you are gluten free. The restaurant advertises that it has gluten free pizza and wraps/buns. However when asked about cross contamination the cook making the pizza would not accommodate a safe way to prepare my daughter’s gf pies. Simply would not. Then when trying to alternate to a gf wrap the chicken and gf wraps are prepared on the same grill as the other gluten wraps and buns. When the cook was asked to prepare their food in an alternate way he said no. My daughters left without eating any dinner because we didn’t trust the preparation of the gluten free food. The only empathetic person to both my daughter’s celiac disease was the lovely waitress. She was extremely patient, understanding and accommodating to try every effort for my daughters to be able to safely eat at Brios. However, due to the lack of trust in those preparing the food and the restaurants lack of safe gluten free protocol in place we left hungry, extremely disappointed and frustrated. There is no point in having gluten free food if people who are gluten free cannot safely eat it.
I urge the owner and cooks making the food, to try to imagine what if would be like if they were in my daughters situation. Visiting a place we have never been, doing our research to find a place that has gluten free food, driving a distance to eat here just because there are gluten free options. To then not have those in control willing to accommodate two children to safely eat. Please take a page out of the waitress’s book. Show empathy and understanding. Stop. Care enough to think of an alternative way. There always is one.
Geovanni Amado
I have to say, I always enjoy this restaurant. Tonight my girlfriend and I were sitting there enjoying our meal and drinks (we ordered the hurricane to celebrate Fat Tuesday) the table next to us was so rude to the server, you could see she was upset. We overheard their argument and couldn’t believe how petty they were. We want to thank that great server for a great date night and want to thank the rest of the staff who were busting their butts. We will be back!
Atmosphere: 5
Food: 5
Service: 5
James Jeude
Hidden gem - an oft used phrase
Hello to all who work there, especially Denise! In the small but charming town of Phoenicia NY, this diner managed to pull off an unusual combination: a wide menu with everything being cooked fresh.
Food ranged from great takes on classics to adventurous mixes of things like an avocado toast fusion with eggs and salad.
This should be a destination target for foodies in the Catskills, so much more than just a convenient stop when hungry. The on site bakery rules!! Try the banana cake!
Atmosphere: 5
Food: 5
Service: 5
Wei Cheng
Ordered take-out and they gave me a wrong order. Food is OK.
Atmosphere: 3
Food: 4
Service: 3
Geo M.
I was passing through Phoenicia with family decided to stop in to give this place a try. I’m glad we did. The food was phenomenal and the place has a charm that could only be had from an old building. Iced latte and the hot coffee were phenomenal a very rich bold body to it. Service was amazing with And caught a conversation with Keri and she is amazing, took care of our table and most importantly, she is a people person. I have visited places where you get served and the wait staff is just cold. Would recomment this place eyes closed.
Come for the oven baked pizza hang a bit and sit where baseball legend Babe Ruth hanged out.
Atmosphere: 5
Food: 5
Service: 5
Ginneth Orjuela
Nahhhh The service was lacking. My friend never received his order, and our server showed no concern or apology about it. We waited patiently for over 35 minutes, only to realize his food was never coming. At minimum, the restaurant should have offered him a complimentary meal to take home after that kind of wait and mistake. We ended up sharing our food, but come on—that’s not acceptable service. And on top of it, she asked if we wanted coffee without even offering it on the house!!!. The coffee wasn’t even fresh! Plus, of course, the tip was automatically included since it was weekend service. We were just hungry and got to eat but nahh no way coming back here ….
Atmosphere: 4
Food: 2
Service: 1
Jeremy Elaijah
My wife and I really got lucky to find Brio’s. The food was incredible. I had the Nashville hot sandwich with onion rings/Mac salad, and she got the birria tacos. Service was great. Large selection of tap beer, with some local selections as well. I said a few times that if we lived around here, I’d be a regular here.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Currie
The best truffle pizza....I think of it daily!
Atmosphere: 5
Food: 5
Service: 5
Dan Dauz
Janky jammer in Phoe. Bar food with great service.
Atmosphere: 3
Food: 3
Service: 5
Cooper Vroman
I made a family sized order and not sure who the cook was but my penne ala vodka was really dry and not very saucy and the chicken was super dry like it had been cooked and sitting out for a couple hours also my daughter loves fries but she chose not to eat the soggy fries but the fried pickles were delicious
Went to have pizza with friends before catching my bus , and I can literally say that I have a very good pizza , their service is top notch and the atmosphere is nice
Atmosphere: 4
Food: 5
Service: 5
Hazel Jennings
Lovely and knowledgeable service. Amazing care for food allergy-havers. We were seated right away even though we had a large group and were served quickly. The eggs Benedict was to die for !!
Atmosphere: 5
Food: 4
Service: 5
sid misra
One of the classic new your restaurant with fantastic food. I have eaten there 3- times and everything I had from breakfast to dinner was fantastic. Portions are so large that each meal can serve two (depending on your appetite). Servers are to the point, fast and friendly. Only flaw I can see is a parking on a busy day can get tricky although they have some parking on the side of the restaurant, but if that is full you will have to find spot on the street. Highly recommend it!
Atmosphere: 3
Food: 5
Service: 4
Mariya Dekhman
Local bar /restaurant we have been going to for half a decade. Amazing pizza. Don’t miss their pies and wings.
Atmosphere: 5
Food: 5
Service: 5
Ann
We’ve eaten here several times when coming up from nyc. Funnily this is my son’s and probably my, favorite pizza 🤤
Do not go here if you are gluten free. The restaurant advertises that it has gluten free pizza and wraps/buns. However when asked about cross contamination the cook making the pizza would not accommodate a safe way to prepare my daughter’s gf pies. Simply would not. Then when trying to alternate to a gf wrap the chicken and gf wraps are prepared on the same grill as the other gluten wraps and buns. When the cook was asked to prepare their food in an alternate way he said no. My daughters left without eating any dinner because we didn’t trust the preparation of the gluten free food. The only empathetic person to both my daughter’s celiac disease was the lovely waitress. She was extremely patient, understanding and accommodating to try every effort for my daughters to be able to safely eat at Brios. However, due to the lack of trust in those preparing the food and the restaurants lack of safe gluten free protocol in place we left hungry, extremely disappointed and frustrated. There is no point in having gluten free food if people who are gluten free cannot safely eat it.
I urge the owner and cooks making the food, to try to imagine what if would be like if they were in my daughters situation. Visiting a place we have never been, doing our research to find a place that has gluten free food, driving a distance to eat here just because there are gluten free options. To then not have those in control willing to accommodate two children to safely eat. Please take a page out of the waitress’s book. Show empathy and understanding. Stop. Care enough to think of an alternative way. There always is one.
I have to say, I always enjoy this restaurant. Tonight my girlfriend and I were sitting there enjoying our meal and drinks (we ordered the hurricane to celebrate Fat Tuesday) the table next to us was so rude to the server, you could see she was upset. We overheard their argument and couldn’t believe how petty they were. We want to thank that great server for a great date night and want to thank the rest of the staff who were busting their butts. We will be back!
Atmosphere: 5
Food: 5
Service: 5
Hidden gem - an oft used phrase
Hello to all who work there, especially Denise! In the small but charming town of Phoenicia NY, this diner managed to pull off an unusual combination: a wide menu with everything being cooked fresh.
Food ranged from great takes on classics to adventurous mixes of things like an avocado toast fusion with eggs and salad.
This should be a destination target for foodies in the Catskills, so much more than just a convenient stop when hungry. The on site bakery rules!! Try the banana cake!
Atmosphere: 5
Food: 5
Service: 5
Ordered take-out and they gave me a wrong order. Food is OK.
Atmosphere: 3
Food: 4
Service: 3
I was passing through Phoenicia
with family decided to stop in to give this place a try. I’m glad we did. The food was phenomenal and the place has a charm that could only be had from an old building. Iced latte and the hot coffee were phenomenal a very rich bold body to it. Service was amazing with And caught a conversation with Keri and she is amazing, took care of our table and most importantly, she is a people person. I have visited places where you get served and the wait staff is just cold. Would recomment this place eyes closed.
Come for the oven baked pizza hang a bit and sit where baseball legend Babe Ruth hanged out.
Atmosphere: 5
Food: 5
Service: 5
Nahhhh The service was lacking. My friend never received his order, and our server showed no concern or apology about it. We waited patiently for over 35 minutes, only to realize his food was never coming. At minimum, the restaurant should have offered him a complimentary meal to take home after that kind of wait and mistake. We ended up sharing our food, but come on—that’s not acceptable service. And on top of it, she asked if we wanted coffee without even offering it on the house!!!. The coffee wasn’t even fresh! Plus, of course, the tip was automatically included since it was weekend service. We were just hungry and got to eat but nahh no way coming back here ….
Atmosphere: 4
Food: 2
Service: 1
My wife and I really got lucky to find Brio’s. The food was incredible. I had the Nashville hot sandwich with onion rings/Mac salad, and she got the birria tacos. Service was great. Large selection of tap beer, with some local selections as well. I said a few times that if we lived around here, I’d be a regular here.
Atmosphere: 5
Food: 5
Service: 5
The best truffle pizza....I think of it daily!
Atmosphere: 5
Food: 5
Service: 5
Janky jammer in Phoe. Bar food with great service.
Atmosphere: 3
Food: 3
Service: 5
I made a family sized order and not sure who the cook was but my penne ala vodka was really dry and not very saucy and the chicken was super dry like it had been cooked and sitting out for a couple hours also my daughter loves fries but she chose not to eat the soggy fries but the fried pickles were delicious
Atmosphere: 5
Food: 1
Service: 2
Restaurantji Recommends
Went to have pizza with friends before catching my bus , and I can literally say that I have a very good pizza , their service is top notch and the atmosphere is nice
Atmosphere: 4
Food: 5
Service: 5
Lovely and knowledgeable service. Amazing care for food allergy-havers. We were seated right away even though we had a large group and were served quickly. The eggs Benedict was to die for !!
Atmosphere: 5
Food: 4
Service: 5
One of the classic new your restaurant with fantastic food. I have eaten there 3- times and everything I had from breakfast to dinner was fantastic. Portions are so large that each meal can serve two (depending on your appetite). Servers are to the point, fast and friendly. Only flaw I can see is a parking on a busy day can get tricky although they have some parking on the side of the restaurant, but if that is full you will have to find spot on the street. Highly recommend it!
Atmosphere: 3
Food: 5
Service: 4
Local bar /restaurant we have been going to for half a decade. Amazing pizza. Don’t miss their pies and wings.
Atmosphere: 5
Food: 5
Service: 5
We’ve eaten here several times when coming up from nyc. Funnily this is my son’s and probably my, favorite pizza 🤤
Atmosphere: 5
Food: 5
Service: 5
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