This is my favorite place to get a latte! The Gelato is amazing too! The owner and all of the workers are so incredibly nice - it has become a regular stop almost every weekend for me. Highly recommend!
PK blogs
Horribly rude customer service, substandard quality. Waste of time and money.
Emily Mourges
Stopped in about 1:30 on a weekday. When my girlfriends and I walked in the owner was very rude and acted like we were stupid for asking a question about the gelato, pretty ironic since there is a sign on the gelato case saying “be nice or leave.” Made us feel like we were wasting his time definitely no customer service skills. Made us feel very uncomfortable throughout the encounter. Would not recommend to anyone. If you’re looking for good ice cream on the canal go down the road to Pittsford dairy, much better ice cream and much better customer service.
Julie \u0026 Ariel
Enjoyed Gelato today Chocolate & Strawberry and Fresh squeezed lemonade. Everything was delicious! The view on the canal was so nice! The owner was so personable and all of his artifacts were so interesting! Definitely we will be back!
Craig Jenkins
As an avid fisherman for carp on the canal right outside this shop I understand the frustrations behind them being closed outside business hours, and I’ve seen tons of people try to open the door and it was locked. Anyways, my frail and tiny little girlfriend and I came here on a beautiful night and we got served right away, cheaper than most of the overpriced junk in the rest of Pittsford or other places I won’t name where we just came from (see other reviews) and the gelato was fire. The bowls and spoons were mad cute too. Great experience especially on a nice summer night. Might get hammered at lock 32 after this. They just gotta fix the hours/ door issue and they would have 5 stars. My girlfriend is so cute.
Rachel Ruffing
Closed outside of listed business hours
Lori D C
Disappointing. Salted caramel is so icy you can hear it. Chocolate was a little better. Not worth the price.
Sari Manap
Expensive, the ice cream is not as tasty as I expected for the price. Great location but would rather go walk 5 mins and get ice cream from nearby amazing ice cream store
PedDDS
Expensive, the ice cream is not as tasty as I expected for the price. Great location but would rather go walk 5 mins and get ice cream from nearby amazing ice cream store
Michael MacDonald
Great pit stop while biking the canal path. The hazelnut gelato is my favorite flavor.
I arrived at 7:20 pm on 3/18 and tried to enter. Both their signs and Google said they are open until 8. However, when I arrived, their doors were locked. I saw six other people who tried to go in but could not. More customers for Pitsford Dairy.
Emmylou Duell
Stopped in today (December 28) and was told they are not serving Gelato until April next year. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
Michael Menna
A nice selection of freshly made gelato.
Atmosphere: 4
Food: 4
Service: 4
Kat Kathryn
Try to come on a Sunday at 8:00 p.m. but they had closed an hour early so no idea if it's any good and probably won't be trying again considering the hours can't be trusted.
This is my favorite place to get a latte! The Gelato is amazing too! The owner and all of the workers are so incredibly nice - it has become a regular stop almost every weekend for me. Highly recommend!
Horribly rude customer service, substandard quality. Waste of time and money.
Stopped in about 1:30 on a weekday. When my girlfriends and I walked in the owner was very rude and acted like we were stupid for asking a question about the gelato, pretty ironic since there is a sign on the gelato case saying “be nice or leave.” Made us feel like we were wasting his time definitely no customer service skills. Made us feel very uncomfortable throughout the encounter. Would not recommend to anyone. If you’re looking for good ice cream on the canal go down the road to Pittsford dairy, much better ice cream and much better customer service.
Enjoyed Gelato today Chocolate & Strawberry and Fresh squeezed lemonade. Everything was delicious! The view on the canal was so nice! The owner was so personable and all of his artifacts were so interesting! Definitely we will be back!
As an avid fisherman for carp on the canal right outside this shop I understand the frustrations behind them being closed outside business hours, and I’ve seen tons of people try to open the door and it was locked. Anyways, my frail and tiny little girlfriend and I came here on a beautiful night and we got served right away, cheaper than most of the overpriced junk in the rest of Pittsford or other places I won’t name where we just came from (see other reviews) and the gelato was fire. The bowls and spoons were mad cute too. Great experience especially on a nice summer night. Might get hammered at lock 32 after this. They just gotta fix the hours/ door issue and they would have 5 stars. My girlfriend is so cute.
Closed outside of listed business hours
Disappointing. Salted caramel is so icy you can hear it. Chocolate was a little better. Not worth the price.
Expensive, the ice cream is not as tasty as I expected for the price. Great location but would rather go walk 5 mins and get ice cream from nearby amazing ice cream store
Expensive, the ice cream is not as tasty as I expected for the price. Great location but would rather go walk 5 mins and get ice cream from nearby amazing ice cream store
Great pit stop while biking the canal path. The hazelnut gelato is my favorite flavor.
Restaurantji Recommends
I arrived at 7:20 pm on 3/18 and tried to enter. Both their signs and Google said they are open until 8. However, when I arrived, their doors were locked. I saw six other people who tried to go in but could not. More customers for Pitsford Dairy.
Stopped in today (December 28) and was told they are not serving Gelato until April next year. Very disappointing.
Atmosphere: 1
Food: 1
Service: 1
A nice selection of freshly made gelato.
Atmosphere: 4
Food: 4
Service: 4
Try to come on a Sunday at 8:00 p.m. but they had closed an hour early so no idea if it's any good and probably won't be trying again considering the hours can't be trusted.
Atmosphere: 1
Service: 1
Best Gelato AND Lemonade in town.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Gelato
Loading...