Bruegger's Bagels

I ordered a sandwich on the app so I can get a reward through the app. I asked at the speaker box if I could add cream cheese to sandwich, the lady told me since I already paid through the app, I can’t add it on after. I told them I could pay for the cream cheese and they refused. I have done this at so many other locations with no problem. Terrible attitude…

Service: 1

Customer service here is atrocious. Very off putting and they never have pick up orders ready on time.

Atmosphere: 1

Service: 1

Not great coffee bagel was good pretty pricey

Atmosphere: 3

Food: 4

Service: 4

I used to enjoy the bagels here, but the quality has gone down-they don’t taste as fresh as before.

Went there this morning about 10:30-11am and saw 4 people behind the counter…was appalled by every single table being filthy! We cleaned our booth on our own. But about 10 minutes later there was no one in line and the staff behind the counters were just chitchatting with each other. My friend and my husband used the restroom and reported how filthy they were so I didn’t use them. Our friend ordered a bagel with cream cheese but received a bagel drowned in butter and no cream cheese. Won’t visit again. I guess they don’t need the business of those that are picky about cleanliness. I am considering contacting the health department.

The Double-Stack sandwich was good, but $8.29 is a hefty ask. The bagel, albeit also pricey, was enjoyable.
-The (large) chocolate cold brew coffee was pretty good. The large cup is more like a medium when compared to other stores. I also feel it was filled with too much ice to justify the $5 price (around half-full of ice). Felt like it was gone in just a few good sips.
-The employees were very friendly, though service once I got to the window seemed a bit slow considering I was the only vehicle in the drive at the time, but overall not a negative experience:)
-I am personally not a fan of the card machine asking for a tip, as I am definitely not one to spend this much money on a meal, normally. I am a firm believer that a barista/employee at a place like this, or any establishment, should not be dependent on tips for a living wage. (Not saying they *are* reliant on tips here, as I cannot confirm if that is the case, I am just usually under the impression that any place with a built-in tip screen doesn't have great pay) - Overall a strong 3/5, would be a 4 without the mandatory tip-or-don't-tip screen that tries guilting you into tipping after spending nearly $20 at a bagel/coffee shop.

Atmosphere: 4

Food: 4

Service: 4

Stopped at this location at 12:30 pm to order lunch. There were 3 staff members standing at the counter, but we had to wait for quite some time for someone to take our order. We were then told most of the bagels weren't avaliable: plain, everything, parmesean reason being, the cashier told us, they were almost closed. We felt bad and said for coming late. Asked what time they closed and were told 2pm. So about 1.5 hour. They seriously were not going to put more bagels out, but they were there. It was lunch time. Then I saw staff opening boxes and getting more bagels out. Sounds to like staff just wanted to be done. Don't have a lunch menu if you don't want to serve anything 12 pm-2pm. Bagels were dry, not good. Totally not worth Mt $30.

Atmosphere: 1

Food: 1

Service: 1

Floors were dirty and we stopped in at 1230 and they barely had any bagels because they were closing soon ..at 2:00

Atmosphere: 2

Food: 5

Service: 3

Decent Bagel Shop with a variety of items in their menus. Love the atmosphere.

Atmosphere: 5

Food: 5

Service: 5

This place is so gross that my daughter did not want to eat a prepared bagel. We just got a dozen to take home for the freezer. The doors to the bathroom have caked on dirt from years of fingerprints. The bathroom. Someone had taken a big poop and it had all hardened and dried inside the rim all the way up to the top. The floor was disgusting. They had simply mopped dirt and deposited it behind the toilet. It looks like it hadn't been swept or vacuumed in a week. It was so gross.

Atmosphere: 1

Food: 4

Service: 4

I have NEVER walked into a facility that serves food that was sooo dirty. This was 8:00am and the floors looked like they haven’t been mopped let alone even swept in weeks. It made me want to turn around and walk back out because how dirty this place was. I have no idea how this is acceptable. If cleanliness was being rated there should be negative values.

Atmosphere: 1

Food: 4

Service: 5

Food was good that I'm over order so I didn't even have to talk to anybody it was ready when I got there grabbed it off the shelf and left

Tasty bagels and it smells great in there!

Food was very good but wanted to add ketchup and pepper to my drive thru sandwich. I was told they only had packets and I was fine with that, but after I received my food and left Bruegger's, I never received any packets of anything. Really put a damper on the overall experience.

Currently stuck in your drive thru since the service here is beyond slow, upwards of 20+ min.. never again
Update: pretty sweet burnt bagel