The Cheesecake Factory

3349 Monroe Ave, Pittsford
(585) 381-8681

Recent Reviews

tim brickle

Helped put out a fire just outside the restaurant and got a free slice of cheesecake for my daughter's birthday.

Atmosphere: 5

Food: 5

Service: 5

Queen Nova

Never again, it's not the same, I feel like it's now run by spishack. Had to refund me for an item that was totally gross and didn't take the same. Calamari was still good tho.

Atmosphere: 4

Food: 1

Service: 3

John Teeple

We really like cheesecake factory. It’s a special place for us. We were disappointed last night. We arrived early for a 5 o’clock reservation. We were told our table would be ready soon, our table would be ready soon, our table would be ready soon. we left one hour later for another restaurant.

Kateri Reagan

Food was honestly very good! No wait to be seated, which was extremely lucky. The server was very friendly, but it was very busy, so wait on food was a tad long. Would definitely go back.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Key Lime Cheesecake

Shaccara Sanders

This place has a big variety of cheese cakes. The food tasted really good and the drinks were on point.Vegetarian options: I'm not sure because I dont eat that

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Steak

Rajeh Kalloul

Delicious food and reasonable prices, Friendly and professional staff. My first experience with this place was in Dubai but here everything is so much better. Highly recommended.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Fries

Kevin Markman

Good cheesecake. Wide selection of menu of all items if all kinds. Kids love the place. It is a favorite from portions to decor.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Fried Shrimp Platter

Jessica Nelson

Loved it! There was great service as well.

Atmosphere: 5

Food: 5

Service: 5

Anna Di Domenico

I have never had a bad experience at Cheesecake Factory until last Friday. To start, we had 3 different waiters/waitresses throughout the whole 1.5 hours we were there. I've never had more than one waiter at any restaurant I've gone to. The food was not great. My boyfriend ordered the Cuban and the meat was chewy. My food (chicken chili) looked like it had been sitting for a while as it had a film over the top of it. Lastly, we weren't given napkins until we asked for them. My boyfriend also asked for more ketchup than the small cup he was given, and he was basically questioned as to if the small amount was not enough.I am disappointed because Cheesecake Factory used to exceed my expectations for a chain restaurant. Unfortunately, we will not be returning, and will stick to local establishments.

Atmosphere: 3

Food: 1

Service: 1

RITA J.

Everything looked great, but taste wise...... it was aaa'ight!

Atmosphere: 5

Food: 3

Service: 5

Paul Wood

Good food, good service, and I was in the company of great people.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: The Cheesecake Factory Private Reserve California

Natasha Blocksdorf

I love the Cheesecake Factory but never had a problem till recently .. server smelled like straight alcohol and was all over the place. The butter had a hair in it and was frozen and the server kept forgetting bread and my drink took forever to get to me prolly 20 min because she forgot about it and she ask if I wanted my check before we even received our food and forgot all about the appetizer till I asked about. When the entrée finally came the food was cold.not saying it was the restaurant it was the server.. very upset

Atmosphere: 5

Food: 4

Service: 2

Mere Loomis

Adrienne was incredible!!

Atmosphere: 5

Food: 5

Service: 5

Jay Hass

Ummm place speaks for itself...Cheesecake!!!Besides the best Cheesecake around and all types as well the food is to die for here helpful staff and amazing kitchen service hits the spot everything let's keep up the good works people and salute!

Atmosphere: 5

Food: 5

Service: 5

Dave Silverman

Signed up for the rewards program and they gave me a free piece of cheesecake with a purchase. So I went and buy a piece of cheesecake To get another piece free and the best part was that they charged me for the least expensive one, as opposed for the most expensive oneThat's not normally how they do it. But that's just great. I love that cheesecake factory

Recommended dishes: Key Lime Cheesecake, Godiva Chocolate Cheesecake

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