Came in 50 minutes before it says they close both online and at the store on a Friday night. The two young girls working were hanging out with they’re friends. Not working. all 3 girls and one boy gave us dirty looks because we interrupted they’re hang out... The workers were very rude and had attitude like they were closed already. 50 minutes before they closed! Was told they didn’t have anything that required blending or mixing, which is half the menu because the machines were cleaned already. Told the girl I was allergic to the fudge they serve so I asked for extra peanut butter instead of fudge. I got 99% ice cream and maybe a half scoop of peanut butter in my PEANUT BUTTER Sunday dasher.
Atmosphere: 2
Food: 1
Service: 1
huan A
I said I didn't want chocolate in my birthday cake, the clerk lied to me and said there was no chocolate, but when I cut into the cake it was full of chocolate.
Dietary restrictions: I am allergic to chocolate
Atmosphere: 1
Food: 1
Service: 1
Jazmine Pauline
Came from out of town, and loved this brand ice cream place the first time I came to NY. But this store was closer to my hotel. We were served by young looking kids who didn't didn't come off as friendly and didn't care to explain questions we had at the time and when asked for a sample the girl didn't look like she wanted to do more than get our orders and get us out the store. We were kind, but the boy just looked frustrated. Anyways hope it was just a bad night for them, but not interested in returning to this store Iin the future.
Parking: Be careful driving on this road i was told the drivers are much older and causes accidents. Entrance to parking lot is a sharp turn, be a careful driver.
Atmosphere: 1
Food: 3
Service: 1
Mazhar (Maz)
Rude employee, Would not recommend
Atmosphere: 5
Food: 5
Service: 5
Winston Leung
I walked in, the place was empty, and the only employee at the store was preparing something but she did not say hello or ask me to wait for service. So I just stood there waiting for her to finish what she was doing and then she went to the back and came out after a minute or so. I probably waited 3 minutes for her to finish when the store was empty. I would have appreciated it if she told me that she would help me soon but she let me stand there and watch her do her thing first. I had ordered a cake and asked for a candle. She said they don't give out free candles and pointed me in the direction of the shelf where they had candles for purchase. I have been coming to this location for birthday cakes for 10 yrs and I remember they gave candles for birthday cakes. Maybe they discontinued that service or maybe the employee was lying to me.
Atmosphere: 2
Food: 4
Service: 1
B K
I'm not sure Carvel ice cream constitutes actual ice cream anymore - however, still tastes like it. The staff is mostly kids who are nice usually.
Atmosphere: 2
Food: 2
Service: 3
Brett K
I'm not sure Carvel ice cream constitutes actual ice cream anymore - however, still tastes like it. The staff is mostly kids who are nice usually.
Atmosphere: 2
Food: 2
Service: 3
Jimmy G.
Been to this particular Carvel about 5 times.Delicious Ice Cream.Delicious Shakes!Excellent service.Clean Establishment.Good Prices.It’s nice to know I have a place where the product is excellent every time.Carvel - Old Country Road, Plainview, NY
Atmosphere: 5
Food: 5
Service: 5
shivam B
Ate it for 1st time today...What a chunky icecream! vanilla fudge is the best, am from west coast, never ate an icecream like this, we dont have carvel there.Regular carvel eaters might not find it that great, but for me it was very heavenly great tasting.Am on keto diet, i forego of it and ate 3 large cups.Now, i look forward to eating it regularly and becoming an obese whale.
Atmosphere: 5
Food: 5
Service: 5
Kundan Sen
Clean, well maintained ice cream parlor with a decent selection. Buy one get one Sundae Wednesdays. Kids love the ice cream cakes.
They have Dasher Peanut Butter Ice Cream, and I have tried it. I really enjoy it.
Barbara Gilman
Friendly service, delicious chocolate soft serve ice cream, and they take the foodie card.
Sajed Sahni
I ordered my daughters birthday cake 6 weeks in advance. Ordered in store and then was told to send customization requests via email. After 3 emails and no response we go back into the store to verify we have the right email address. The staff informed us they are too busy and cannot accommodate our request. Ironic that you cannot customize a custom cake order. Extremely poor service and communication. Go to the other locations.
Scott Essman
BEST SOFT-SERVE ICE CREAM EVER!!!!!!!! Get a medium vanilla cone with chocolate crunch topping. Better than any other type of dessert on planet earth.
Oytun Akar
I ve been going to this location for the past 4 years. The quality is consistent. the place seems clean. The staff is always nice up until this summer. The kids working Saturday night shift are either overwhelmed and cannot handle the workload or they just don't like what they are doing. every time I go to order something i feel like I am being treated like dirt. I will go to other Carvel's until new staff starts working here
Came in 50 minutes before it says they close both online and at the store on a Friday night. The two young girls working were hanging out with they’re friends. Not working. all 3 girls and one boy gave us dirty looks because we interrupted they’re hang out... The workers were very rude and had attitude like they were closed already. 50 minutes before they closed! Was told they didn’t have anything that required blending or mixing, which is half the menu because the machines were cleaned already. Told the girl I was allergic to the fudge they serve so I asked for extra peanut butter instead of fudge. I got 99% ice cream and maybe a half scoop of peanut butter in my PEANUT BUTTER Sunday dasher.
Atmosphere: 2
Food: 1
Service: 1
I said I didn't want chocolate in my birthday cake, the clerk lied to me and said there was no chocolate, but when I cut into the cake it was full of chocolate.
Dietary restrictions: I am allergic to chocolate
Atmosphere: 1
Food: 1
Service: 1
Came from out of town, and loved this brand ice cream place the first time I came to NY. But this store was closer to my hotel. We were served by young looking kids who didn't didn't come off as friendly and didn't care to explain questions we had at the time and when asked for a sample the girl didn't look like she wanted to do more than get our orders and get us out the store. We were kind, but the boy just looked frustrated. Anyways hope it was just a bad night for them, but not interested in returning to this store Iin the future.
Parking: Be careful driving on this road i was told the drivers are much older and causes accidents. Entrance to parking lot is a sharp turn, be a careful driver.
Atmosphere: 1
Food: 3
Service: 1
Rude employee, Would not recommend
Atmosphere: 5
Food: 5
Service: 5
I walked in, the place was empty, and the only employee at the store was preparing something but she did not say hello or ask me to wait for service. So I just stood there waiting for her to finish what she was doing and then she went to the back and came out after a minute or so. I probably waited 3 minutes for her to finish when the store was empty. I would have appreciated it if she told me that she would help me soon but she let me stand there and watch her do her thing first. I had ordered a cake and asked for a candle. She said they don't give out free candles and pointed me in the direction of the shelf where they had candles for purchase. I have been coming to this location for birthday cakes for 10 yrs and I remember they gave candles for birthday cakes. Maybe they discontinued that service or maybe the employee was lying to me.
Atmosphere: 2
Food: 4
Service: 1
I'm not sure Carvel ice cream constitutes actual ice cream anymore - however, still tastes like it. The staff is mostly kids who are nice usually.
Atmosphere: 2
Food: 2
Service: 3
I'm not sure Carvel ice cream constitutes actual ice cream anymore - however, still tastes like it. The staff is mostly kids who are nice usually.
Atmosphere: 2
Food: 2
Service: 3
Been to this particular Carvel about 5 times.Delicious Ice Cream.Delicious Shakes!Excellent service.Clean Establishment.Good Prices.It’s nice to know I have a place where the product is excellent every time.Carvel - Old Country Road, Plainview, NY
Atmosphere: 5
Food: 5
Service: 5
Ate it for 1st time today...What a chunky icecream! vanilla fudge is the best, am from west coast, never ate an icecream like this, we dont have carvel there.Regular carvel eaters might not find it that great, but for me it was very heavenly great tasting.Am on keto diet, i forego of it and ate 3 large cups.Now, i look forward to eating it regularly and becoming an obese whale.
Atmosphere: 5
Food: 5
Service: 5
Clean, well maintained ice cream parlor with a decent selection. Buy one get one Sundae Wednesdays. Kids love the ice cream cakes.
Restaurantji Recommends
They have Dasher Peanut Butter Ice Cream, and I have tried it. I really enjoy it.
Friendly service, delicious chocolate soft serve ice cream, and they take the foodie card.
I ordered my daughters birthday cake 6 weeks in advance. Ordered in store and then was told to send customization requests via email. After 3 emails and no response we go back into the store to verify we have the right email address. The staff informed us they are too busy and cannot accommodate our request. Ironic that you cannot customize a custom cake order. Extremely poor service and communication. Go to the other locations.
BEST SOFT-SERVE ICE CREAM EVER!!!!!!!! Get a medium vanilla cone with chocolate crunch topping. Better than any other type of dessert on planet earth.
I ve been going to this location for the past 4 years. The quality is consistent. the place seems clean. The staff is always nice up until this summer. The kids working Saturday night shift are either overwhelmed and cannot handle the workload or they just don't like what they are doing. every time I go to order something i feel like I am being treated like dirt. I will go to other Carvel's until new staff starts working here
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