Very bad service lady was giving me the worst attitude anyone could give, never again will I be going
Manoj Kumar
I received a drink that tasted nothing like what I ordered. When I complained the employee proceeded to say that this is how it’s made and there is nothing they can do about it. I asked if they can change and she said to buy another drink. she proceeded to tell me that she doesn’t have to do anything because she felt that I was giving her an attitude. Again I told her to change the drink and just only add boba. The employee proceeded to make me a drink but she did not add the boba and gave me a small size and says that she gave me free drink. I threw the drink in the garbage and left.
Sia Kumar
Very bad costumer service the employees lack social skills and full of attitude. Guys don’t go there
Barbra Smith
As a former bobarista, I can say that Peiyao is an incredible worker! I ordered my favorite drink, Passionfruit Green Tea, and some people lazily pour the green tea into the cup after chilling it. Peiyao actually shakes the green tea, which makes it less bitter! Incredible work!! I’ll definitely be back!
QT Dai
a decent local boba shop. the staffs are really fast and i would definitely recommend the tea latte series. Fruit teas are good too, i also like to add pearls and coconut jelly to my order
silly
Peiyao is the best! The staff has made my favorite drink multiple times, but it always tastes best when she makes it! The staff in general is really fast when making drinks as well. Love this place!
Gurwinder Singh
Tasted like chemicals. Would not recommend.
JOSEPH CINA
Worst experience yesterday, 10/5/25. I ordered a bubble waffle with strawberry ice cream. There were hardly any customers in the store. I waited 20 minutes and was getting ready to ask for a refund and leave. I asked what was going on. A few minutes later they start making the waffle. They made it with vanilla ice cream. I said I asked for strawberry. The guy looked at the label and it said vanilla. I said whatever, I’ll just take it. I didn’t want to risk waiting another 20 minutes.
Then I heard the guy ask the girl who took my order, “did they ask for strawberry?”. And I heard her reply, “yes, but there’s no option for that.” He said to her, “did you tell them?”.She said no.
Is this how you run a business? Terrible service. If they had at least apologized I would have extended some grace and let it go. But there was no apology.
Ray
Best Bubble Tea on Long Island :) Peiyao is so sweet and the boba tea is always to my liking!! I recommend the taro boba
Hana
the hours online and the hours on the literal door say they close at 10 pm but they padlock the door hours before that. It’s 8pm now and the last time this also happened it was 5pm and the situation was the same inconvenience. This happens at this location only and so I will not be coming back.
I ordered green tea with 30% sugar, it was still extremely sweet. I never experienced this with the other branches. Will not recommend.
Uzeil Mora Aguirre
The brown sugar boba tea with tapioca pearls was really delicious
Justyn Lam
I had a terrible experience at this Gong Cha today. I was served a drink with a hole in the bottom of the cup, which leaked all over my hands and clothes before I even realized what was happening. It’s honestly shocking that something this basic could be overlooked. How does this even happen? Did the person making my drink not notice it leaking while preparing and handing it to me? The drink must have been dripping all over the counter—how clueless do you have to be to miss that?
At first, it was just a small crack in the bottom of the cup, so I didn’t notice right away. But since I ordered an extra-large drink, the pressure eventually caused the bottom to fully give out, spilling the entire drink all over me and the floor of my friend’s house. Completely unacceptable. I expected way better quality control and attention from a place like Gong Cha, since this is one of my favorite boba places to go.
But anyways, like my visits, the flavor of the drink itself was good The atmosphere of the place just gives a nice peaceful welcoming mood. This would normally would be a nice drink for me to enjoy from my favorite boba place if the bottom of the cup didn't literally break apart and spill.
olivia
The workers were so rude and were slow and on their phones the entire time
Very bad service lady was giving me the worst attitude anyone could give, never again will I be going
I received a drink that tasted nothing like what I ordered. When I complained the employee proceeded to say that this is how it’s made and there is nothing they can do about it. I asked if they can change and she said to buy another drink. she proceeded to tell me that she doesn’t have to do anything because she felt that I was giving her an attitude. Again I told her to change the drink and just only add boba. The employee proceeded to make me a drink but she did not add the boba and gave me a small size and says that she gave me free drink. I threw the drink in the garbage and left.
Very bad costumer service the employees lack social skills and full of attitude. Guys don’t go there
As a former bobarista, I can say that Peiyao is an incredible worker! I ordered my favorite drink, Passionfruit Green Tea, and some people lazily pour the green tea into the cup after chilling it. Peiyao actually shakes the green tea, which makes it less bitter! Incredible work!! I’ll definitely be back!
a decent local boba shop. the staffs are really fast and i would definitely recommend the tea latte series. Fruit teas are good too, i also like to add pearls and coconut jelly to my order
Peiyao is the best! The staff has made my favorite drink multiple times, but it always tastes best when she makes it! The staff in general is really fast when making drinks as well. Love this place!
Tasted like chemicals. Would not recommend.
Worst experience yesterday, 10/5/25. I ordered a bubble waffle with strawberry ice cream. There were hardly any customers in the store. I waited 20 minutes and was getting ready to ask for a refund and leave. I asked what was going on. A few minutes later they start making the waffle. They made it with vanilla ice cream. I said I asked for strawberry. The guy looked at the label and it said vanilla. I said whatever, I’ll just take it. I didn’t want to risk waiting another 20 minutes.
Then I heard the guy ask the girl who took my order, “did they ask for strawberry?”. And I heard her reply, “yes, but there’s no option for that.” He said to her, “did you tell them?”.She said no.
Is this how you run a business? Terrible service. If they had at least apologized I would have extended some grace and let it go. But there was no apology.
Best Bubble Tea on Long Island :) Peiyao is so sweet and the boba tea is always to my liking!! I recommend the taro boba
the hours online and the hours on the literal door say they close at 10 pm but they padlock the door hours before that. It’s 8pm now and the last time this also happened it was 5pm and the situation was the same inconvenience. This happens at this location only and so I will not be coming back.
Restaurantji Recommends
I ordered green tea with 30% sugar, it was still extremely sweet. I never experienced this with the other branches. Will not recommend.
The brown sugar boba tea with tapioca pearls was really delicious
I had a terrible experience at this Gong Cha today. I was served a drink with a hole in the bottom of the cup, which leaked all over my hands and clothes before I even realized what was happening. It’s honestly shocking that something this basic could be overlooked. How does this even happen? Did the person making my drink not notice it leaking while preparing and handing it to me? The drink must have been dripping all over the counter—how clueless do you have to be to miss that?
At first, it was just a small crack in the bottom of the cup, so I didn’t notice right away. But since I ordered an extra-large drink, the pressure eventually caused the bottom to fully give out, spilling the entire drink all over me and the floor of my friend’s house. Completely unacceptable. I expected way better quality control and attention from a place like Gong Cha, since this is one of my favorite boba places to go.
But anyways, like my visits, the flavor of the drink itself was good The atmosphere of the place just gives a nice peaceful welcoming mood. This would normally would be a nice drink for me to enjoy from my favorite boba place if the bottom of the cup didn't literally break apart and spill.
The workers were so rude and were slow and on their phones the entire time
yummy!!! my favorite is oolong tea ´ര ⩊ ര`
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