Multiple times, I waited for over 20 minutes to pick up my order, but they always came out late and I could clearly see them talking and laughing to themselves, although I had requested them in-person again. When the manager came to tell the workers to get me my order, it was waiting on top of the other counter, and they just hadn’t given it to me. Unfriendly workers; and they are so slow. Great way to waste my time and yours, especially in the morning before work.
Service: 1
J Choe
Management and staff hate themselves and their jobs, it shows. Panera should be embarrassed by the attitude of their employees at this location.
I ordered a bagel with cream cheese. A knife was not included with my pickup order. I waited to ask for a knife and 2 workers preparing food and a manager saw me but did not acknowledge me. They all completely ignored me for 10 minutes. I left without asking for a knife.
The service is consistently disappointing.
Atmosphere: 1
Food: 2
Service: 1
Leslie
The employee at the register should have asked me if I was staying or going instead of putting my cinnamon roll and my cookie in the same bag touching each other.
Atmosphere: 5
Food: 5
Service: 3
Richard Soto
Do not order bia drive thru from 6 pm to 7 pm. The service is terrible. I waited close to 25 minutes to order and pick up my food
Atmosphere: 3
Food: 4
Service: 2
Aisha Rashid
Absolutely poor service. Went there to pickup my cookies and I told the lady mirasela to warm up. She made a face and shook her head and said “ we are not supposed to do it”. It’s my food, it’s in a bag and it’s untouched how are you not supposed to warm up. I called her manager “Erica” and she tries to cover her employe and said I was there and we not suppose to put the cookies in an oven after you touched her. I said it again i did not not you touched the cookies. She said, “ I can’t really do anything about her attitude”. This is service they are proving to their customers. Every time you go and ask them for something these ladies make faces. Irony is all share the same culture so they cover each other even the manager.
Atmosphere: 1
Service: 1
Joanne Stryker
Ordered Duet (value pick 2) in drive thru. Requested no onions/mayo. Was told they could not give me a duet meal if I wanted it this way, would have to order as a regular pick 2 which would have been several dollars more for exact same meal just no onions & mayo! This was not a substitution…just can’t have mayo & onions. Then the manager told me she would allow an exception this time but never again!! I was being treated like a child who did something wrong. Note, frequent many Paneras and this simple request has never been an issue. Manager did exercise any common sense in this situation, was extremely rigid and couldn’t care less about me as a customer. Will never go there again!
Atmosphere: 1
Food: 1
Service: 1
Robert Gene
Overpriced, and Very little Meat on the Sandwich. Small Portions for a High Price. Not worth it.
Atmosphere: 3
Food: 3
Service: 4
Rebecca Terkin
I had a chicken Ceasar salad 🥗 it was horrible, ice cold chicken salad and bread 17$
Atmosphere: 1
Food: 1
Service: 1
Tony Tony
Extremely small portions for a high price. Very shameful. This buisness is going under.
Omg WiFi was so tra$h, it’s like a bad bihh w no personality!! Food n service is 5 star tho !
Atmosphere: 1
Food: 5
Service: 5
Anna Beigelman
I only had breakfast at this location, but several times. Each time they hand you a cup to get coffee they hold it by the top, where you will be drinking from. Why not hold it by the middle or the bottom? Not sanitary. Also sometimes no one is at the order counter, so be prepared to wait. Breakfast and coffee taste fine
Javier Garcia
Vegetarian options: This is my favorite restaurant. I'm a truck driver and I go to all the PANERA BREAD stores in the country. But I had never seen a store where they served so little food. Really, the bosses above should see what is happening here, because they have really served dishes for newborn children. When I demanded it from the manager, he told me that he was sorry that that was the portion and that is a lie. Here, all the paneras I have been to serve food for an adult
Atmosphere: 3
Food: 1
Service: 1
Rw W
Drink Selection 👎 Citrus 🤢 Check your order before leaving left out items 😔
Atmosphere: 4
Food: 3
Service: 1
Karim Madueno
It's the second time that I order chicken chipotle sandwich as a delivery and there's either barely any avocado in it or the avocado is all black.
Sad place for a quick lunch
Atmosphere: 3
Food: 3
Service: 3
Multiple times, I waited for over 20 minutes to pick up my order, but they always came out late and I could clearly see them talking and laughing to themselves, although I had requested them in-person again. When the manager came to tell the workers to get me my order, it was waiting on top of the other counter, and they just hadn’t given it to me. Unfriendly workers; and they are so slow. Great way to waste my time and yours, especially in the morning before work.
Service: 1
Management and staff hate themselves and their jobs, it shows. Panera should be embarrassed by the attitude of their employees at this location.
I ordered a bagel with cream cheese. A knife was not included with my pickup order. I waited to ask for a knife and 2 workers preparing food and a manager saw me but did not acknowledge me. They all completely ignored me for 10 minutes. I left without asking for a knife.
The service is consistently disappointing.
Atmosphere: 1
Food: 2
Service: 1
The employee at the register should have asked me if I was staying or going instead of putting my cinnamon roll and my cookie in the same bag touching each other.
Atmosphere: 5
Food: 5
Service: 3
Do not order bia drive thru from 6 pm to 7 pm. The service is terrible. I waited close to 25 minutes to order and pick up my food
Atmosphere: 3
Food: 4
Service: 2
Absolutely poor service. Went there to pickup my cookies and I told the lady mirasela to warm up. She made a face and shook her head and said “ we are not supposed to do it”. It’s my food, it’s in a bag and it’s untouched how are you not supposed to warm up. I called her manager “Erica” and she tries to cover her employe and said I was there and we not suppose to put the cookies in an oven after you touched her. I said it again i did not not you touched the cookies. She said, “ I can’t really do anything about her attitude”. This is service they are proving to their customers. Every time you go and ask them for something these ladies make faces. Irony is all share the same culture so they cover each other even the manager.
Atmosphere: 1
Service: 1
Ordered Duet (value pick 2) in drive thru. Requested no onions/mayo. Was told they could not give me a duet meal if I wanted it this way, would have to order as a regular pick 2 which would have been several dollars more for exact same meal just no onions & mayo! This was not a substitution…just can’t have mayo & onions. Then the manager told me she would allow an exception this time but never again!! I was being treated like a child who did something wrong. Note, frequent many Paneras and this simple request has never been an issue. Manager did exercise any common sense in this situation, was extremely rigid and couldn’t care less about me as a customer. Will never go there again!
Atmosphere: 1
Food: 1
Service: 1
Overpriced, and Very little Meat on the Sandwich. Small Portions for a High Price. Not worth it.
Atmosphere: 3
Food: 3
Service: 4
I had a chicken Ceasar salad 🥗 it was horrible, ice cold chicken salad and bread 17$
Atmosphere: 1
Food: 1
Service: 1
Extremely small portions for a high price. Very shameful. This buisness is going under.
Restaurantji Recommends
Omg WiFi was so tra$h, it’s like a bad bihh w no personality!! Food n service is 5 star tho !
Atmosphere: 1
Food: 5
Service: 5
I only had breakfast at this location, but several times. Each time they hand you a cup to get coffee they hold it by the top, where you will be drinking from. Why not hold it by the middle or the bottom? Not sanitary. Also sometimes no one is at the order counter, so be prepared to wait. Breakfast and coffee taste fine
Vegetarian options: This is my favorite restaurant. I'm a truck driver and I go to all the PANERA BREAD stores in the country. But I had never seen a store where they served so little food. Really, the bosses above should see what is happening here, because they have really served dishes for newborn children. When I demanded it from the manager, he told me that he was sorry that that was the portion and that is a lie. Here, all the paneras I have been to serve food for an adult
Atmosphere: 3
Food: 1
Service: 1
Drink Selection 👎 Citrus 🤢
Check your order before leaving left out items 😔
Atmosphere: 4
Food: 3
Service: 1
It's the second time that I order chicken chipotle sandwich as a delivery and there's either barely any avocado in it or the avocado is all black.
Atmosphere: 5
Food: 3
Service: 2
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