Staffing issues are clearly an issue when it comes to customer service. Came here at 6pm no line of cars at the drive through. 4 cars outside at this location. Waited 5 mins at the intercom to order & spoke out to see if there was anyone, I waited fter a couple of mins, again there were no cars ahead of me in line. I went to the drive through window no employees in sight. Waited about the same time. I gave it the credit maybe the intercom was out of service. I called the store too, a girl picked up & i explained that I have been waiting. She yells to the employees in the back and then hangs up. She did apologize but staff needs to be more aware of their surroundings, as they're clearly distracted at work doing other things. Ive also had issues at this particular location with ordering 4x, to have a coffee made 20 mins or so before via a mobile order and they were never made. Management needs to revise their training here wether they college students that are working here or not. There's no excuse for it. A mobile order is great for those working night shift. The lack of care for customers and is highly annoying. Management needs to revise their team at this location. Its honestly really disappointing. I could understand 1 time but this has been a constant issue & should be looked into. You'd have a better & faster experience at the Dunkin location near Tractor Supply. Constant issues discourages reoccurring business. There's slacking in the back. Just do better!!!
Atmosphere: 1
Food: 2
Service: 1
Rose Tanguay
It was nice, the matcha is so good there!
Atmosphere: 5
Food: 5
Service: 5
jim cole
Overpriced, but much better than Starbucks
Atmosphere: 3
Food: 2
Service: 3
Jen
I love my Dunkin coffee!!!! They are so busy but still make sure they are nice. I love it. That's customer service when they say plz and thank you.
Atmosphere: 4
Food: 3
Service: 4
Robert
Excellent customer service by this team and delicious food/beverages!
Atmosphere: 5
Food: 5
Service: 5
TheCoffeeFather
Occasionally receive a cold sandwich when its supposedto be hot, but the service is usually fast and friendly.
Friendly staff, fast service, great drinks
Atmosphere: 5
Food: 5
Service: 5
Staffing issues are clearly an issue when it comes to customer service. Came here at 6pm no line of cars at the drive through. 4 cars outside at this location. Waited 5 mins at the intercom to order & spoke out to see if there was anyone, I waited fter a couple of mins, again there were no cars ahead of me in line. I went to the drive through window no employees in sight. Waited about the same time. I gave it the credit maybe the intercom was out of service. I called the store too, a girl picked up & i explained that I have been waiting. She yells to the employees in the back and then hangs up. She did apologize but staff needs to be more aware of their surroundings, as they're clearly distracted at work doing other things. Ive also had issues at this particular location with ordering 4x, to have a coffee made 20 mins or so before via a mobile order and they were never made. Management needs to revise their training here wether they college students that are working here or not. There's no excuse for it. A mobile order is great for those working night shift. The lack of care for customers and is highly annoying. Management needs to revise their team at this location. Its honestly really disappointing. I could understand 1 time but this has been a constant issue & should be looked into. You'd have a better & faster experience at the Dunkin location near Tractor Supply. Constant issues discourages reoccurring business. There's slacking in the back. Just do better!!!
Atmosphere: 1
Food: 2
Service: 1
It was nice, the matcha is so good there!
Atmosphere: 5
Food: 5
Service: 5
Overpriced, but much better than Starbucks
Atmosphere: 3
Food: 2
Service: 3
I love my Dunkin coffee!!!! They are so busy but still make sure they are nice. I love it. That's customer service when they say plz and thank you.
Atmosphere: 4
Food: 3
Service: 4
Excellent customer service by this team and delicious food/beverages!
Atmosphere: 5
Food: 5
Service: 5
Occasionally receive a cold sandwich when its supposedto be hot, but the service is usually fast and friendly.
Atmosphere: 3
Food: 4
Service: 5
25 minute wait for an iced coffee. Not worth it
Atmosphere: 1
Food: 1
Service: 1
Great service. Kate was kind and helpful.
Atmosphere: 5
Food: 5
Service: 5
Very nice staff and good service 👍
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Wouldn’t give us free donuts☹️
Atmosphere: 5
Food: 5
Service: 5
Bought some donuts and munchkins- a very nice treat!
The young lady that served us was very, very nice I would go back based on her service.
Atmosphere: 5
Food: 4
Service: 5
I love Dunkin'
Atmosphere: 5
Food: 5
Service: 5
If they acknowledge you they are rude worse coffee shop I've ever visited
Atmosphere: 2
Food: 3
Favorite Dunkin, my drinks always tastes the same. Fairly quick too
Atmosphere: 5
Food: 5
Service: 5
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