Poppers and fries were cold. My husband had his meal finished and I was still waiting for mine.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Fried Chicken
Amanda Barrett
KFC—Still Finger Lickin’ Good, but This Location? More Like Finger Pointin’ Bad.
Let me just start off by saying—I love KFC. Always have. That crispy chicken, buttery biscuits, mashed potatoes with that golden brown gravy… heaven. So when we roll up to our local KFC in our small town, we’re excited. Hungry. Ready.
We waited about 15–20 minutes in line. No big deal—it’s a busy spot. But the real issue? It’s the every single time we go here, there’s a mess-up. And I don’t mean a small oopsie. I mean… we got all the way downtown only to realize they forgot a large mac and cheese, the extra sauces, and the chicken. You heard me—the chicken.
So we turn around and head back. At this point, it’s about principle. I ask to speak with a manager. The girl at the window says she is the manager. Okay, cool. I explain the situation and ask if they can please just remake the food since now it’s cold and we’ve wasted even more time. They say no—they’ll just replace what’s missing. But at this point, everything’s cold, so yes, it all needs to be redone. Common sense, right?
Instead of any empathy or customer service, I’m met with “aha, yup, aha” like a broken record on autopilot. Not an ounce of professionalism, not even a flicker of courtesy. Just passive-aggressive nonsense. Then we ask about the new Duncan bowl—do they come with sauce? We’re told yes, it comes with two gravies. But somehow, the Famous Bowl we ordered with extra gravy and cheese magically turns into a basic bowl with barely anything added and definitely not what we paid for.
And here’s the kicker: I’m told that the receipt looks different because there’s no tax on the remake—it’s a “giveaway.” Um, no. It’s not a “giveaway” when it’s a remake due to your mistake. Big difference.
At this point, I gave up. I didn’t even get asked what sauce I wanted for the chicken. I was going to order ranch, but I was cut off like my input didn’t matter. Instead of getting an apology for the inconvenience, we were made to feel like we were the inconvenience. Like a couple of “Karens” coming back to complain over cold chicken.
And the fries? Don’t even get me started. The first batch was decent. The second one? I’m lucky if I got 12 fries. Maybe 13 if we count the one broken in half. It felt intentional.
Here’s the truth: the KFC brand is iconic. The food, when done right, is absolutely worth the wait. But this location? It needs a serious attitude adjustment. Fast food workers don’t need to be perfect—but basic professionalism, communication, and actually giving people what they paid for shouldn’t be too much to ask.
I’ve worked in food service. I get it. But treating grown paying adults like they’re a problem is not it. This isn’t a teenager-only clubhouse—it’s a place people come to spend money on food they expect to be right and hot.
Do better, Plattsburgh KFC. Because right now? You’re giving more “cold leftovers and sass” than “finger lickin’ good.”
Atmosphere: 1
Food: 3
Service: 1
Romy Arena (Romy)
Only person there Friday suppertime.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Cole Slaw
Glad B
If I could give negative numbers I would. The tables were all dirty, there was not toilet paper in the bathroom and the staff had used it prior. We washed our own table it was that bad.
Atmosphere: 1
Food: 2
Service: 2
Anna Redmond
Food was freezing cold didn’t have any sauce on the mikes hot honey chicken first meal of the day and it’s completely wrong couldn’t even offer to remake it got a $2 refund for the $11 I spent
Atmosphere: 1
Food: 1
Service: 1
Michael Cutler
They didn't have thighs in either original or crispy so they gave me legs. They were okay.
Atmosphere: 3
Food: 2
Service: 3
Valerie Stacey-Patrie
I have had some mixed experiences at this local KFC. The service tends to vary, and I often encounter either very friendly staff or those who seem a bit rushed, which can affect the overall experience at the drive-thru. Additionally, I've noticed that the food is on the saltier side, so it's worth considering your dietary preferences when ordering. One significant change I've observed is the pricing; in 2020, I could purchase a 16-piece strip for around $12.99, but now it has increased to $41.79. It would be great if they could evaluate their pricing and consider keeping it more affordable for customers. Overall, I think there's potential for improvement in both service consistency and value for money. I do want to add the famous bowl is always a really good Go-To.
Very slow, screws up order and prioritizes pickups and drive-thrus before dine-in customers
Atmosphere: 1
Food: 1
Service: 1
Silk 1
KFC chicken is always good but it's expensive, it's a very rare treat. This was our second time dining in before catching a college game. On both occasions this location appears to be very short staffed. You can see the two workers were doing the best they could to get through the many orders. Wish the kitchen was blocked off from view so you don't have to witness the employees running around to fulfill orders. It was a little wait for the food but it was understandable. The side portions are very small for the price. The dining area was overall pretty clean, the TV was broken and glitching.
Atmosphere: 2
Food: 3
Service: 3
Brady De Goat
as someone who’s had kfc too many times, I can say it’s fire. It’s my favorite fast food place in town but sometimes they mess up. I only order the spicy chicken sandwich meal with fries and it’s fire almost every time besides when the fries have zero seasoning and are old. It upsets me because when their fries are at peak level it’s 5 stars but when they decide to give me the worst fries to roam this planet it’s literally 0 stars. I CAN SAY that most of the time they give the good fries but this should never be a problem. Am I too passionate about kfc fries? Yeah maybe.. but like I’d rather have a subpar chicken sandhwich and good fries rhen a good chicken sandwich and subpar fries bc if my fries are messed up it ruins my meal. Anyways kfc is so fire, prices are so low compared to Wendy’s and other places. Do your elf a favor and get the Spicy chicken sandwich, fries and Mountain Dew sweet lightning. I kid you not when everything’s made right, Im taking that chicken sandwich over any other sandwich, Im taking those fries over any. Other fries and that drink, that refreshing drink. Wow… it’s 3:02 AM and it got my mouth watering, my stomach growling, my body shaking, my heart racing, my internal system rembling 😮💨😮💨 THEM BISCUITS WITH HONEY OH MY GOD. It’s too late for this man. Less than $10 for a spicy chicken sandwich meal in this economy and your not gonna go get it after reading this? Are u fr? KFC sponsor me 🙏🏻
I don’t know how this kfc is still in business! The manager needs to be fired. It is super dirty. Servers touching food with no gloves. Not only was there one long hair in a mash potato bowl but there was two hairs stuck together. The workers are not inviting and act like they hate their job.
Atmosphere: 1
Food: 1
Service: 1
Kevin Martin
Had no chicken at 515 pm not the first time , how can they sell chicken if they have none
Food: 1
Service: 1
Kim DeMar
I went through the drive through and ordered the 8 piece meal, and when I got home with (40 miles away) the bucket had 4 legs 4 thighs. I was so disappointed but was not driving 40 miles to bring it back. Needless to say had a very disappointed family!
It's all made to order now I guess ir at least within hour of closing. I sat in line over 10min. It's been awhile since I did KFC, and the product just isn't what I remeber. Wouldn't be at all surprised to know costing cutting seeped it's way into the colonel herbs and spices. Still the best slaw
Atmosphere: 2
Food: 3
Service: 5
J S
Ordered food and was missing half my order and what I did get was TERRIBLE. Literally dripping grease, I know it’s fried but this had a pool of grease that the chicken was sitting in. Save you money buy an 8 piece from Walmart for 8 bucks
Poppers and fries were cold. My husband had his meal finished and I was still waiting for mine.
Atmosphere: 3
Food: 2
Service: 3
Recommended dishes: Fried Chicken
KFC—Still Finger Lickin’ Good, but This Location? More Like Finger Pointin’ Bad.
Let me just start off by saying—I love KFC. Always have. That crispy chicken, buttery biscuits, mashed potatoes with that golden brown gravy… heaven. So when we roll up to our local KFC in our small town, we’re excited. Hungry. Ready.
We waited about 15–20 minutes in line. No big deal—it’s a busy spot. But the real issue? It’s the every single time we go here, there’s a mess-up. And I don’t mean a small oopsie. I mean… we got all the way downtown only to realize they forgot a large mac and cheese, the extra sauces, and the chicken. You heard me—the chicken.
So we turn around and head back. At this point, it’s about principle. I ask to speak with a manager. The girl at the window says she is the manager. Okay, cool. I explain the situation and ask if they can please just remake the food since now it’s cold and we’ve wasted even more time. They say no—they’ll just replace what’s missing. But at this point, everything’s cold, so yes, it all needs to be redone. Common sense, right?
Instead of any empathy or customer service, I’m met with “aha, yup, aha” like a broken record on autopilot. Not an ounce of professionalism, not even a flicker of courtesy. Just passive-aggressive nonsense. Then we ask about the new Duncan bowl—do they come with sauce? We’re told yes, it comes with two gravies. But somehow, the Famous Bowl we ordered with extra gravy and cheese magically turns into a basic bowl with barely anything added and definitely not what we paid for.
And here’s the kicker: I’m told that the receipt looks different because there’s no tax on the remake—it’s a “giveaway.” Um, no. It’s not a “giveaway” when it’s a remake due to your mistake. Big difference.
At this point, I gave up. I didn’t even get asked what sauce I wanted for the chicken. I was going to order ranch, but I was cut off like my input didn’t matter. Instead of getting an apology for the inconvenience, we were made to feel like we were the inconvenience. Like a couple of “Karens” coming back to complain over cold chicken.
And the fries? Don’t even get me started. The first batch was decent. The second one? I’m lucky if I got 12 fries. Maybe 13 if we count the one broken in half. It felt intentional.
Here’s the truth: the KFC brand is iconic. The food, when done right, is absolutely worth the wait. But this location? It needs a serious attitude adjustment. Fast food workers don’t need to be perfect—but basic professionalism, communication, and actually giving people what they paid for shouldn’t be too much to ask.
I’ve worked in food service. I get it. But treating grown paying adults like they’re a problem is not it. This isn’t a teenager-only clubhouse—it’s a place people come to spend money on food they expect to be right and hot.
Do better, Plattsburgh KFC. Because right now? You’re giving more “cold leftovers and sass” than “finger lickin’ good.”
Atmosphere: 1
Food: 3
Service: 1
Only person there Friday suppertime.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Cole Slaw
If I could give negative numbers I would. The tables were all dirty, there was not toilet paper in the bathroom and the staff had used it prior. We washed our own table it was that bad.
Atmosphere: 1
Food: 2
Service: 2
Food was freezing cold didn’t have any sauce on the mikes hot honey chicken first meal of the day and it’s completely wrong couldn’t even offer to remake it got a $2 refund for the $11 I spent
Atmosphere: 1
Food: 1
Service: 1
They didn't have thighs in either original or crispy so they gave me legs. They were okay.
Atmosphere: 3
Food: 2
Service: 3
I have had some mixed experiences at this local KFC. The service tends to vary, and I often encounter either very friendly staff or those who seem a bit rushed, which can affect the overall experience at the drive-thru. Additionally, I've noticed that the food is on the saltier side, so it's worth considering your dietary preferences when ordering. One significant change I've observed is the pricing; in 2020, I could purchase a 16-piece strip for around $12.99, but now it has increased to $41.79. It would be great if they could evaluate their pricing and consider keeping it more affordable for customers. Overall, I think there's potential for improvement in both service consistency and value for money. I do want to add the famous bowl is always a really good Go-To.
Atmosphere: 2
Food: 4
Service: 3
Recommended dishes: Fried Chicken, Famous Bowl, Breast, Mashed Potatoes & Gravy, Chicken Tender
Very slow, screws up order and prioritizes pickups and drive-thrus before dine-in customers
Atmosphere: 1
Food: 1
Service: 1
KFC chicken is always good but it's expensive, it's a very rare treat. This was our second time dining in before catching a college game. On both occasions this location appears to be very short staffed. You can see the two workers were doing the best they could to get through the many orders. Wish the kitchen was blocked off from view so you don't have to witness the employees running around to fulfill orders. It was a little wait for the food but it was understandable. The side portions are very small for the price. The dining area was overall pretty clean, the TV was broken and glitching.
Atmosphere: 2
Food: 3
Service: 3
as someone who’s had kfc too many times, I can say it’s fire. It’s my favorite fast food place in town but sometimes they mess up. I only order the spicy chicken sandwich meal with fries and it’s fire almost every time besides when the fries have zero seasoning and are old. It upsets me because when their fries are at peak level it’s 5 stars but when they decide to give me the worst fries to roam this planet it’s literally 0 stars. I CAN SAY that most of the time they give the good fries but this should never be a problem. Am I too passionate about kfc fries? Yeah maybe.. but like I’d rather have a subpar chicken sandhwich and good fries rhen a good chicken sandwich and subpar fries bc if my fries are messed up it ruins my meal. Anyways kfc is so fire, prices are so low compared to Wendy’s and other places. Do your elf a favor and get the Spicy chicken sandwich, fries and Mountain Dew sweet lightning. I kid you not when everything’s made right, Im taking that chicken sandwich over any other sandwich, Im taking those fries over any. Other fries and that drink, that refreshing drink. Wow… it’s 3:02 AM and it got my mouth watering, my stomach growling, my body shaking, my heart racing, my internal system rembling 😮💨😮💨 THEM BISCUITS WITH HONEY OH MY GOD. It’s too late for this man. Less than $10 for a spicy chicken sandwich meal in this economy and your not gonna go get it after reading this? Are u fr? KFC sponsor me 🙏🏻
bring back old tenders btw
Atmosphere: 5
Food: 4
Service: 2
Restaurantji Recommends
I don’t know how this kfc is still in business! The manager needs to be fired. It is super dirty. Servers touching food with no gloves. Not only was there one long hair in a mash potato bowl but there was two hairs stuck together. The workers are not inviting and act like they hate their job.
Atmosphere: 1
Food: 1
Service: 1
Had no chicken at 515 pm not the first time , how can they sell chicken if they have none
Food: 1
Service: 1
I went through the drive through and ordered the 8 piece meal, and when I got home with (40 miles away) the bucket had 4 legs 4 thighs. I was so disappointed but was not driving 40 miles to bring it back. Needless to say had a very disappointed family!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Chicken, Chicken Wing, Breast, Mashed Potatoes & Gravy, Cole Slaw
It's all made to order now I guess ir at least within hour of closing. I sat in line over 10min. It's been awhile since I did KFC, and the product just isn't what I remeber. Wouldn't be at all surprised to know costing cutting seeped it's way into the colonel herbs and spices. Still the best slaw
Atmosphere: 2
Food: 3
Service: 5
Ordered food and was missing half my order and what I did get was TERRIBLE. Literally dripping grease, I know it’s fried but this had a pool of grease that the chicken was sitting in. Save you money buy an 8 piece from Walmart for 8 bucks
Atmosphere: 1
Food: 1
Service: 1
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