Came in at 7:40 , doors said they were closing early at 8pm. We had drove 1 hour to come so we came in anyways . The lady at the cash rolled her eyes and huffed and puffed . Told us one minute then went to the back swearing. She came back after a few minutes and sat us. When we sat down she slammed our utensils and we were sat rite by the kitchen where we could clearly hear her go to the back and complain that she got customers. Food was good but horrible service and will absolutely noT make the drive again.The male that served us was chipper and had a good attitude (the young lady in a white sweater. )
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Home Fries, Sausage
Claude B
Perfect stop for lunch on our trip to NY. Fast service and good food.
Atmosphere: 4
Food: 4
Service: 5
Bobbi Kinlaw
AMAZING! The food is delicious, the Waite staff is awesome, and they were great with our children! Will definitely be returning! ?Kid-friendliness: They brought a highchair for our daughters car seat and one for our son immediately without having to ask, and they were so kind and patient with our 19 month old!
I originally wasn't going to say anything, but the overall experience my family had at the Perkins in Plattsburgh NY was so overwhelmingly bad that I decided I had to say something in the hopes that maybe it will make a difference in the future. Nothing about this visit went well (except that the manager adjusted our bill). Upon entry, it was evident the place hadn't been maintained or cleaned very well. There were stains and marks and holes on the walls and the windows were dirty with handprints. The hostess (who in turns out was the manager) didn't greet us and just sat us without a word except to ask how many in our party. Our server also didn't greet us and had the personality of wet cardboard. He was too quiet, you could barely understand him and while he did get the order correct, he brought one of my daughters the wrong drink and then forgot to bring one of the appetizers we ordered until halfway through us finishing our entrees. But the worst part of our experience was the food. One of the apps (cheese sticks) was OK. My wife and I ordered two seafood dishes that should have been flavorful and even a little zesty but they were incredibly bland. Our fries were meh at best and her asparagus was too chewy and limp. The worst was our children's dishes. they ordered chicken tenders with fries and their tenders were extremely overcooked to the point that my kids couldn't eat them. To be fair, when I complained to the manager, she did take their entrees off the final bill and offered to cook us fresh food but we declined in the interest of time. The other app which was a strawberry powdered donuty concoction was just a gooey limp tasteless mess. And the vibe I got from the whole experience there is that noone really seemed to care and were just going through the motions. This is all a shame to me as I've eaten at Perkins in the past and quite enjoyed the meal. Here's hoping this location gets their act together.
Atmosphere: 1
Food: 1
Service: 1
Shane peck
Had quite a wait was told 15 mins but was almost 35 mins later and there wasn't many people there, but server and food was
Atmosphere: 4
Food: 4
Service: 4
Michael Riley
They recently changed their hours until midnight, but the waitresses were already saying that they feel the hours need to go back to the way it was because they don't have the clientele to stay open until midnight. I think it should stay open until midnight and then advertise to the college kid's. Some people like to eat late, they should stay open till midnight in my opinion.
Atmosphere: 4
Food: 4
Service: 4
Chelsea Whalen
The food is whatever, pretty mediocre, but my kids can get pancakes for dinner, the staff is super accommodating of specialty food orders, and the service is always great!
Atmosphere: 5
Food: 3
Service: 5
Paula Reed
They seem to be having difficulty with cooks on several of our last visits. The blueberry pancakes were raw in the center and had to go back to the kitchen. Food is not hot across the board. Some may be Luke warm while other things can be cold. We will not go back for awhile. They make good on our food but we keep hoping the chef will do better.Parking: The parking is adequate.Kid-friendliness: They have really good incentives for bringing your young ones with you.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Egg Hashbrowns, Apple Pie, Soup
Please read the addendum! Part 2Never a disappointment. Could have gone to a number of restaurants but glad I stuck with my first choice. Food was great as always and fresh . thank you again.Update and change of dining experience.Albeit, this will fall on deaf ears from anyone affiliated with the establishment, I have to continue.Salmon at dinner was drier than anything I could imagine. Knowing that It would have been futile to address the matter I left. I am sure that no matter how it would have been handled, whomever is at the station in the kitchen would have no idea how to provide any different a finished product.Unlikely to grace the table there for some time
Atmosphere: 5
Food: 2
Service: 5
Carolyn Coulombe
We make it a habit when going to the state to stop and eat here. I have never had any issues with anything. I even brought back 2 pie for the holidays. A must
Atmosphere: 5
Food: 5
Service: 5
Jonathan Seiden
We got half a dozen cinnamon rolls last night, when we opened them up they were stale, dry and looked like they had been sitting in the case for a month. We put them right in the trash, waste of money!
Came in at 7:40 , doors said they were closing early at 8pm. We had drove 1 hour to come so we came in anyways . The lady at the cash rolled her eyes and huffed and puffed . Told us one minute then went to the back swearing. She came back after a few minutes and sat us. When we sat down she slammed our utensils and we were sat rite by the kitchen where we could clearly hear her go to the back and complain that she got customers. Food was good but horrible service and will absolutely noT make the drive again.The male that served us was chipper and had a good attitude (the young lady in a white sweater. )
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Home Fries, Sausage
Perfect stop for lunch on our trip to NY. Fast service and good food.
Atmosphere: 4
Food: 4
Service: 5
AMAZING! The food is delicious, the Waite staff is awesome, and they were great with our children! Will definitely be returning! ?Kid-friendliness: They brought a highchair for our daughters car seat and one for our son immediately without having to ask, and they were so kind and patient with our 19 month old!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Hashbrowns, Onion Rings, Chicken Strips, Sausage
It is the best ? for my taste ?Kid-friendliness: Excellent service ?
Food: 5
Great when combined to the arcade.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Egg Hashbrowns, Apple Pie, Onion Rings, Waffle, Perky Bear Pancakes
I originally wasn't going to say anything, but the overall experience my family had at the Perkins in Plattsburgh NY was so overwhelmingly bad that I decided I had to say something in the hopes that maybe it will make a difference in the future. Nothing about this visit went well (except that the manager adjusted our bill). Upon entry, it was evident the place hadn't been maintained or cleaned very well. There were stains and marks and holes on the walls and the windows were dirty with handprints. The hostess (who in turns out was the manager) didn't greet us and just sat us without a word except to ask how many in our party. Our server also didn't greet us and had the personality of wet cardboard. He was too quiet, you could barely understand him and while he did get the order correct, he brought one of my daughters the wrong drink and then forgot to bring one of the appetizers we ordered until halfway through us finishing our entrees. But the worst part of our experience was the food. One of the apps (cheese sticks) was OK. My wife and I ordered two seafood dishes that should have been flavorful and even a little zesty but they were incredibly bland. Our fries were meh at best and her asparagus was too chewy and limp. The worst was our children's dishes. they ordered chicken tenders with fries and their tenders were extremely overcooked to the point that my kids couldn't eat them. To be fair, when I complained to the manager, she did take their entrees off the final bill and offered to cook us fresh food but we declined in the interest of time. The other app which was a strawberry powdered donuty concoction was just a gooey limp tasteless mess. And the vibe I got from the whole experience there is that noone really seemed to care and were just going through the motions. This is all a shame to me as I've eaten at Perkins in the past and quite enjoyed the meal. Here's hoping this location gets their act together.
Atmosphere: 1
Food: 1
Service: 1
Had quite a wait was told 15 mins but was almost 35 mins later and there wasn't many people there, but server and food was
Atmosphere: 4
Food: 4
Service: 4
They recently changed their hours until midnight, but the waitresses were already saying that they feel the hours need to go back to the way it was because they don't have the clientele to stay open until midnight. I think it should stay open until midnight and then advertise to the college kid's. Some people like to eat late, they should stay open till midnight in my opinion.
Atmosphere: 4
Food: 4
Service: 4
The food is whatever, pretty mediocre, but my kids can get pancakes for dinner, the staff is super accommodating of specialty food orders, and the service is always great!
Atmosphere: 5
Food: 3
Service: 5
They seem to be having difficulty with cooks on several of our last visits. The blueberry pancakes were raw in the center and had to go back to the kitchen. Food is not hot across the board. Some may be Luke warm while other things can be cold. We will not go back for awhile. They make good on our food but we keep hoping the chef will do better.Parking: The parking is adequate.Kid-friendliness: They have really good incentives for bringing your young ones with you.
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Egg Hashbrowns, Apple Pie, Soup
Restaurantji Recommends
Great place to eat with a great menu and good food. The service was excellent.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Garden Salad, Cheeseburger, Tater Tots, California Avocado Benedict, Quesadilla, Onion Rings, Hash Browns
Good fresh food, delicious pancakes large
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns
Please read the addendum! Part 2Never a disappointment. Could have gone to a number of restaurants but glad I stuck with my first choice. Food was great as always and fresh . thank you again.Update and change of dining experience.Albeit, this will fall on deaf ears from anyone affiliated with the establishment, I have to continue.Salmon at dinner was drier than anything I could imagine. Knowing that It would have been futile to address the matter I left. I am sure that no matter how it would have been handled, whomever is at the station in the kitchen would have no idea how to provide any different a finished product.Unlikely to grace the table there for some time
Atmosphere: 5
Food: 2
Service: 5
We make it a habit when going to the state to stop and eat here. I have never had any issues with anything. I even brought back 2 pie for the holidays. A must
Atmosphere: 5
Food: 5
Service: 5
We got half a dozen cinnamon rolls last night, when we opened them up they were stale, dry and looked like they had been sitting in the case for a month. We put them right in the trash, waste of money!
Atmosphere: 3
Food: 1
Service: 3