so my wife and I went tonight Thursday 9/18/25. We ordered Cadillac Rita's but the bartender ( not Glenn) used tequila and triple sec, should have been tequila, grand marnia, and cointreau per the recipe on the menu. Pointed it out to our server who offered to have them redone but we declined and drank them anyway. Our server Aryana, was awesome and apologized repeatedly. I ordered Carne arsada fajitas. the meal came out and the steak looked awesome done perfectly medium but one bite and I had to spit it out. my god it tasted spoiled and had no seasoning. I sent it back and didn't order anything else. My wife's dinner was OK but just ok. We were sooo disappointed to say the least. In fairness my wife ordered another Cadillac Rita and the second one was made per the recipe, I just ordered a beer. I am not writing this to be a jerk but in hopes that the owners see they have some issues that need to be fixed. I hope they fix it. long story short I spent $ 70 and went home to eat a bologna sandwich.
bernice
this is not a Mexican restaurant AT ALL. 3rd and last time eating here. Owners need to take a class in actual Mexican cuisine and how to cook and serve it.
Burritos were served, masqueriding as enchiladas. Flying by the seat of their pants in all areas here. I can't believe people still go here. Blah and expensive.
Atmosphere: 3
Food: 1
Service: 1
Taylor Boomhover
the birria tacos sadly disappointing. I ordered no onions and got onions and no side sauce but the shell and everything doesn't even compare to the new El Dorado. Glen is still awesome but this place is not what it was. Even the premixed margaritas are better at El Dorado then the fresh ones here. my husband was disappointed that the previous purple sauce that was used on burritos in the past wasn't being used and said it was just falling flat compared to how the pepper use to be. You took the best Mexican restaurant and closed it and failed to meet its mark. If you're gonna change the menu, the food, especially the banging queso that the OG had, change the name. If I didn't know it changed hands and came to try the new one, id be more upset. just an all around completely unsatisfying experience.
Cynthia Snow
Opening night and happy to see the new menu. Real Mexican, not Tex Mex. the chorizo dip, corn salad and tacos are beyond what we have ever had in this community. can't wait to try the whole menu.
Christy Trego
2/5/25 Hadn't been to The Pepper in probably 4 or 5 years until tonight. Always use to order my fave Shrimp and Chorizo Quesadillas. They were always scrumptious with bold bright flavors, tasting each ingredient separately which enhanced every bite. Until tonight. I was so excited to re-experience them.
They were terrible! They were crap!
Gone were the individual flavors of delicate plump shrimp, spicy zingy moist chorizo morsels, tangy melted cheese, and light flakey shells disappointingly replaced with 4 wedges of tough bland cardboard drizzled with a now lackluster crema. What in Hell happened to them?
A side note, it is STILL cold in there. The heaters do not help! We had to keep our coats on. And lastely, the chairs are SO uncomfortable and the decor tired.
The Pepper could be so much more.
P.S. the salsa the gets served initially with chips is raunchy, ingredients way too large, color is brownish from too much cumin or chili powder or ?
Janet Wieworka
Ordered the chili.Was horrible. No meat or tomato sauce. Just a bowl of black beans in black sauce. Couldn’t eat it. Told waitress but just got charged for it with no apology.
Atmosphere: 2
Food: 1
Service: 2
Marc-André Benoit
Absolutely delicious food and super friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Border Burrito
Scott Miller
Great people, great drinks, great place! We are there usually a couple of times a week!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mole Rojo Enchilada, Chicken and Asparagus Enchiladas
Stephanie Whaley
Food was good but was missing ingredients. Our server acted like we didn't exist. Never gave us refills i had to ask one of the other servers for them. She never checked on us after we got our food to see how it was so over all no thanks.
Atmosphere: 3
Food: 3
Service: 1
Dan Ashline-Beaudet
Cool little place with inside and outside seating. We sat outside on a sunny Saturday in September. It was warm in the sun and there was a festival nearby so music was in the air. Drinks were cold and delicious. We shared the chicken tacos with beans and rice meal (Yummy)! Also had the queso with chips (pretty good but needed more flavor and poblano peppers) and the (complimentary) salsa and chips. The chips were fresh made. Wasn't thrilled with the salsa though. Seemed to have some kind of seasoning that didn't add to the flavor in a good way. I thought it tasted like the seafood seasoning you'd get in Louisiana on your crawdads. LOL They used to make fresh chopped salsa that was sooooo good! But they obviously changed the way they make it. ? The waitress was very attentive and quick. Check for the 2 of us, before tip, was only $40+ so it's reasonably priced. I'd always recommend The Pepper because the food is terrific and it's located in the downtown area so it's easy to find parking and to walk to.
Parking: There's a public parking lot less than a block away in both directions and there's street parking but that is very limited because outdoor seating areas are actually in the parking spaces in front of the restaurants. Very typical in Plattsburgh in the summer where most places offer outdoor seating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Queso Dip, Chicken and Asparagus Enchiladas
Very good Mexican food but the waitress seemed stupid and tipped 20%
Atmosphere: 5
Food: 5
Service: 1
Craig Knowles
Love the margaritas. The food is good, but the sides rice and beans can be too spicy. Some things have good flavors, and others taste bland. We have been going there for over 15 years and definately have noticed the change.
Atmosphere: 4
Food: 4
Service: 5
Trevor Kenyon
Excellent food and margrettis decent parking around restaurant great for bringing a friend :-)
Atmosphere: 5
Food: 5
Service: 5
Chantal Peters
The food was AWFUL! My nacho chips were soggy, and the dish had clearly been sitting out for a while because my meal was cold. Lacking in flavor, and “tomatillo salsa” was simply halved tomatoes- not even tomatillos- and the shredded chicken tasted like PORK. Margarita was good. That’s about it.
…and I NEVER send my food back to the kitchen, but I HAD TO.
so my wife and I went tonight Thursday 9/18/25. We ordered Cadillac Rita's but the bartender ( not Glenn) used tequila and triple sec, should have been tequila, grand marnia, and cointreau per the recipe on the menu. Pointed it out to our server who offered to have them redone but we declined and drank them anyway. Our server Aryana, was awesome and apologized repeatedly. I ordered Carne arsada fajitas. the meal came out and the steak looked awesome done perfectly medium but one bite and I had to spit it out. my god it tasted spoiled and had no seasoning. I sent it back and didn't order anything else. My wife's dinner was OK but just ok. We were sooo disappointed to say the least. In fairness my wife ordered another Cadillac Rita and the second one was made per the recipe, I just ordered a beer. I am not writing this to be a jerk but in hopes that the owners see they have some issues that need to be fixed. I hope they fix it. long story short I spent $ 70 and went home to eat a bologna sandwich.
this is not a Mexican restaurant AT ALL. 3rd and last time eating here. Owners need to take a class in actual Mexican cuisine and how to cook and serve it. Burritos were served, masqueriding as enchiladas. Flying by the seat of their pants in all areas here. I can't believe people still go here. Blah and expensive.
Atmosphere: 3
Food: 1
Service: 1
the birria tacos sadly disappointing. I ordered no onions and got onions and no side sauce but the shell and everything doesn't even compare to the new El Dorado. Glen is still awesome but this place is not what it was. Even the premixed margaritas are better at El Dorado then the fresh ones here. my husband was disappointed that the previous purple sauce that was used on burritos in the past wasn't being used and said it was just falling flat compared to how the pepper use to be. You took the best Mexican restaurant and closed it and failed to meet its mark. If you're gonna change the menu, the food, especially the banging queso that the OG had, change the name. If I didn't know it changed hands and came to try the new one, id be more upset. just an all around completely unsatisfying experience.
Opening night and happy to see the new menu. Real Mexican, not Tex Mex. the chorizo dip, corn salad and tacos are beyond what we have ever had in this community. can't wait to try the whole menu.
2/5/25 Hadn't been to The Pepper in probably 4 or 5 years until tonight. Always use to order my fave Shrimp and Chorizo Quesadillas. They were always scrumptious with bold bright flavors, tasting each ingredient separately which enhanced every bite. Until tonight. I was so excited to re-experience them. They were terrible! They were crap! Gone were the individual flavors of delicate plump shrimp, spicy zingy moist chorizo morsels, tangy melted cheese, and light flakey shells disappointingly replaced with 4 wedges of tough bland cardboard drizzled with a now lackluster crema. What in Hell happened to them? A side note, it is STILL cold in there. The heaters do not help! We had to keep our coats on. And lastely, the chairs are SO uncomfortable and the decor tired. The Pepper could be so much more. P.S. the salsa the gets served initially with chips is raunchy, ingredients way too large, color is brownish from too much cumin or chili powder or ?
Ordered the chili.Was horrible. No meat or tomato sauce. Just a bowl of black beans in black sauce. Couldn’t eat it. Told waitress but just got charged for it with no apology.
Atmosphere: 2
Food: 1
Service: 2
Absolutely delicious food and super friendly staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Border Burrito
Great people, great drinks, great place! We are there usually a couple of times a week!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Mole Rojo Enchilada, Chicken and Asparagus Enchiladas
Food was good but was missing ingredients. Our server acted like we didn't exist. Never gave us refills i had to ask one of the other servers for them. She never checked on us after we got our food to see how it was so over all no thanks.
Atmosphere: 3
Food: 3
Service: 1
Cool little place with inside and outside seating. We sat outside on a sunny Saturday in September. It was warm in the sun and there was a festival nearby so music was in the air. Drinks were cold and delicious. We shared the chicken tacos with beans and rice meal (Yummy)! Also had the queso with chips (pretty good but needed more flavor and poblano peppers) and the (complimentary) salsa and chips. The chips were fresh made. Wasn't thrilled with the salsa though. Seemed to have some kind of seasoning that didn't add to the flavor in a good way. I thought it tasted like the seafood seasoning you'd get in Louisiana on your crawdads. LOL They used to make fresh chopped salsa that was sooooo good! But they obviously changed the way they make it. ? The waitress was very attentive and quick. Check for the 2 of us, before tip, was only $40+ so it's reasonably priced. I'd always recommend The Pepper because the food is terrific and it's located in the downtown area so it's easy to find parking and to walk to.
Parking: There's a public parking lot less than a block away in both directions and there's street parking but that is very limited because outdoor seating areas are actually in the parking spaces in front of the restaurants. Very typical in Plattsburgh in the summer where most places offer outdoor seating.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Queso Dip, Chicken and Asparagus Enchiladas
Restaurantji Recommends
Very good Mexican food but the waitress seemed stupid and tipped 20%
Atmosphere: 5
Food: 5
Service: 1
Love the margaritas. The food is good, but the sides rice and beans can be too spicy. Some things have good flavors, and others taste bland. We have been going there for over 15 years and definately have noticed the change.
Atmosphere: 4
Food: 4
Service: 5
Excellent food and margrettis decent parking around restaurant great for bringing a friend :-)
Atmosphere: 5
Food: 5
Service: 5
The food was AWFUL! My nacho chips were soggy, and the dish had clearly been sitting out for a while because my meal was cold. Lacking in flavor, and “tomatillo salsa” was simply halved tomatoes- not even tomatillos- and the shredded chicken tasted like PORK.
Margarita was good. That’s about it.
…and I NEVER send my food back to the kitchen, but I HAD TO.
Atmosphere: 1
Food: 1
Service: 2
Good place
Atmosphere: 5
Food: 5
Service: 5
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