Went there tonight ( new years eve after fireworks) nice polite kid working, ordered bunch of food. Most of it was ok but got 1/2 mile down road to find out the fries were ice cold like leftover old ones. Went back and they remade them and handed me the bag. Drove away to find the containers about half full, lol definitely wont be returning to this location. I guess they get the help they pay for 😆
Atmosphere: 3
Food: 2
Service: 3
Brian Shannon
The Smoked brisket sandwich is always good
Food: 4
Service: 4
Joel Dinovo
Edit 11/29/2025 I love Arbys is no longer true the location in Potsdam refused to give me my mobile order claiming I never placed an order. When I showed them the order in the app from my phone the employee took my phone walked off with it with out my permission and my phone fully unlocked from my sight. And the other employee slammed the drive through window when I demanded the worker bring back my phone they didn't have my permission to take it. So I pull up front my partner calls the police the police arrive they get my phone back refuse to press charges against the employee who took my phone because he said he seen it on the cameras but it appeared to be a mistake. I was then trespassed from the store never given my food and I'm now out 50 dollars as Arby's took my money and will not refund it as the store marked the order as picked up.
Atmosphere: 1
Food: 1
Service: 1
Shelly Pius
Good sandwich
Atmosphere: 5
Food: 5
Service: 5
Mark R
The staff is very accommodating and ready to assist even when you order something in place of a discontinued menu item. We have always order the Jr near Ulmerton Rd. & Seminole Blvd in Largo, FL & St. Pete. Last week while in Malone we saw an ad for Arby's in Potsdam NY, just wanted a couple Arby's Junior sandwiches only to discover they stopped selling them. They have sliders that the mgr said was not like the Jr, so I got the classic with a side of horsey sauce and a classic beef and cheddar cut in half and without the red sauce, just beef and cheese for my wife. With all of the new meat on the menu, the Junior sandwiches had to go unfortunately. Mixed emotions as the ratio of meat to breading was perfect no matter if we were in college, beginning or middle of our careers, or nearing the end of them. Portion control and frequency 2x a year a couple Arby's Junior sandwiches each spring and fall
I was a long way from home and hungry ordered a sandwich and fries and only got the sandwich but I hadn't dug in until I was on the way home so I wasn't turning around. I was very annoyed cuz I was starving
Brock Kirkman
Very good. but very messy, the bun falls apart. It was nice and soft, but it was certainly a mess you wouldn't really want to be eating it in your car. But overall, very good, I love the curly fries. And it was pretty tasty for a fast food phillies cheesestake. I think I'll try it again i've always loved airby's decent food, clean restaurant. Good service. Definitely, one of the better restaurants. Check it out. You won't be disappointed, at least.I don't think you will be.
Atmosphere: 4
Food: 4
Service: 4
Tabitha Martin
I tried Arby's a long time ago(20years) in Seattle and it was sad, with a small thin slice of lunch meat. So I hadn't been back since. My husband convinced me to try it again and I am glad we did. The beef gyro is delicious! And I have never seen a fast food place that fast. You order and out the door in a couple minutes! Always clean inside. The turnovers are also delicious?
Ordered a French Dip. They didn’t give me the dip!! No au ju! I live 20-30mins away so it’s not like I could just hope on over there and have them give me what I already paid for. The lines always take forever there. This is the 5th time in the last 6mths that they’ve messed up my order in 1 way or another…I’m starting to think it’s personal. Either do the job ur paid to do correctly, or quit! It’s that’s easy.
Atmosphere: 1
Food: 2
Service: 1
Dorothy Lundgren
The folks at this location are great. Always friendly always accommodating even when it is busy. I love the bell at the front door. I ring it every time I stop. They earn and deserve the acknowledgement.
Friendly staff, clean dining area and restrooms. Drive thru was closed for repair at the time of our latest visit. Update: Drive thru open, another great Arby's experience.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Curly Fries
Dorothy
This Arby's is a good place to eat. I have never had a meal that was not up to my standards as far as fast food is concerned
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Robert Ludlam
Parking: Sloppy messy sandwich... cheese running out out all over the place. It was a nightmare to eat it!
Went there tonight ( new years eve after fireworks) nice polite kid working, ordered bunch of food. Most of it was ok but got 1/2 mile down road to find out the fries were ice cold like leftover old ones. Went back and they remade them and handed me the bag. Drove away to find the containers about half full, lol definitely wont be returning to this location. I guess they get the help they pay for 😆
Atmosphere: 3
Food: 2
Service: 3
The Smoked brisket sandwich is always good
Food: 4
Service: 4
Edit 11/29/2025 I love Arbys is no longer true the location in Potsdam refused to give me my mobile order claiming I never placed an order. When I showed them the order in the app from my phone the employee took my phone walked off with it with out my permission and my phone fully unlocked from my sight. And the other employee slammed the drive through window when I demanded the worker bring back my phone they didn't have my permission to take it. So I pull up front my partner calls the police the police arrive they get my phone back refuse to press charges against the employee who took my phone because he said he seen it on the cameras but it appeared to be a mistake. I was then trespassed from the store never given my food and I'm now out 50 dollars as Arby's took my money and will not refund it as the store marked the order as picked up.
Atmosphere: 1
Food: 1
Service: 1
Good sandwich
Atmosphere: 5
Food: 5
Service: 5
The staff is very accommodating and ready to assist even when you order something in place of a discontinued menu item. We have always order the Jr near Ulmerton Rd. & Seminole Blvd in Largo, FL & St. Pete. Last week while in Malone we saw an ad for Arby's in Potsdam NY, just wanted a couple Arby's Junior sandwiches only to discover they stopped selling them. They have sliders that the mgr said was not like the Jr, so I got the classic with a side of horsey sauce and a classic beef and cheddar cut in half and without the red sauce, just beef and cheese for my wife. With all of the new meat on the menu, the Junior sandwiches had to go unfortunately. Mixed emotions as the ratio of meat to breading was perfect no matter if we were in college, beginning or middle of our careers, or nearing the end of them. Portion control and frequency 2x a year a couple Arby's Junior sandwiches each spring and fall
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Curly Fries, Roast Beef Sandwich
I was a long way from home and hungry ordered a sandwich and fries and only got the sandwich but I hadn't dug in until I was on the way home so I wasn't turning around. I was very annoyed cuz I was starving
Very good. but very messy, the bun falls apart. It was nice and soft, but it was certainly a mess you wouldn't really want to be eating it in your car. But overall, very good, I love the curly fries.
And it was pretty tasty for a fast food phillies cheesestake. I think I'll try it again i've always loved airby's decent food, clean restaurant. Good service. Definitely, one of the better restaurants. Check it out. You won't be disappointed, at least.I don't think you will be.
Atmosphere: 4
Food: 4
Service: 4
I tried Arby's a long time ago(20years) in Seattle and it was sad, with a small thin slice of lunch meat. So I hadn't been back since. My husband convinced me to try it again and I am glad we did. The beef gyro is delicious! And I have never seen a fast food place that fast. You order and out the door in a couple minutes! Always clean inside. The turnovers are also delicious?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Gyro, Cherry Turnover, Greek Gyro
Ordered a French Dip. They didn’t give me the dip!! No au ju!
I live 20-30mins away so it’s not like I could just hope on over there and have them give me what I already paid for.
The lines always take forever there. This is the 5th time in the last 6mths that they’ve messed up my order in 1 way or another…I’m starting to think it’s personal.
Either do the job ur paid to do correctly, or quit! It’s that’s easy.
Atmosphere: 1
Food: 2
Service: 1
The folks at this location are great. Always friendly always accommodating even when it is busy.
I love the bell at the front door. I ring it every time I stop. They earn and deserve the acknowledgement.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich, Curly Fries, Greek Gyro, Reuben
Restaurantji Recommends
Great food and service.
Atmosphere: 4
Food: 5
Service: 5
Friendly staff, clean dining area and restrooms. Drive thru was closed for repair at the time of our latest visit. Update: Drive thru open, another great Arby's experience.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Curly Fries
This Arby's is a good place to eat. I have never had a meal that was not up to my standards as far as fast food is concerned
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 4
Food: 4
Service: 4
Parking: Sloppy messy sandwich... cheese running out out all over the place. It was a nightmare to eat it!
Atmosphere: 2
Food: 3
Service: 3
outstanding! great food, friendly service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef Sandwich, Curly Fries
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