I seldom eat at Potsdam jrecks any more because i always seem to be disappointed. The rolls that used to be soft are always hard from either sitting open or are just plain stale. A fresh roll makes the sub, considering the tomatoes, lettuce the little bit ham are none existent, as well as the regular mayo and shakers. I am only posting this because the sub I had tonight was truly the worst sub ever. It was edible only after I broke off most of the roll. I decided to read reviews from other patrons, and read one bad review after another. Don't cover up bad food with new advertisements of a new Jreck's or apologize after a bad review. Fix the problem if you want a 5 star review
Atmosphere: 2
Food: 2
Service: 2
Nino Shvelidze
We love subs from here.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
ema
This location has gone downhill! I’ll drive the 30 minutes to go to the canton location from now on. At least that one is open when it’s supposed to be open. I understand things happen beyond control, but this location is closed extremely early on what seems like a weekly basis.
Jonah S
good sandwiches and fast service. ??
Atmosphere: 3
Food: 5
Service: 4
Volkanik
good sandwiches and fast service. ??
Atmosphere: 3
Food: 5
Service: 4
Gary Klee
Still best sub in Potsdam.
Atmosphere: 5
Food: 5
Service: 5
Crystal Schoettlin
I went in to grab some dinner with my family and was unfortunate to end up with Joe on the grill. My sub was cold in the middle and very undercooked so I was unable to eat it at all. Now if this had been the first time a mistake had happened with Joe I would be more understanding. The previous month my husband went to grab me a nice grilled sub and observed Joe not fully paying attention. My husband did not want to outright say he was wrong and instead asked him if he had made the sub a grilled chicken. Joe replied yes, twice and then with attitude on the third time. My husband asked as he was handed the sub "Grilled, right?" Joe gave him an annoyed look and replied yes. I opened the sub and it was fried. We brought it in and he never apologized then just as he did not now. Joe does not take the job seriously and will not admit his mistake. Both times he made someone else apologize. Today Emily was the recipient of his attitude. She was fantastic, going above and beyond to try and make things right while still being rudely spoken too in the back. Emily was extremely professional and showed us fantastic respect. 5 Star service from Emily. Joe needs to take time to understand that when you are working with peoples food you must show respect and care a little bit at least. I will come back because hopefully Emily will be there to fill our needs. Should we arrive and Joe is cooking we will leave.
Atmosphere: 3
Food: 1
Service: 2
Dorothy M.
Your usual reliable franchise sub shop. The food is always good. Fast service for a sit down or grab and go.
Atmosphere: 5
Food: 5
Service: 5
Amberlynn Thompson
Went here last night, The food was okay,the bread is nasty customer service is poor.i wokeup this morning with a stomach bug. Go figure.
The the online ordering system must be very new. It was obviously not working very efficiently at all. It was a busy Friday night and there were many orders and customers. However everyone who called in or submit it an order online had to repeat all of the items that were expected in their order in order to get everything. My sub was not made according to the specs that I submitted online and I waited an extra 25 minutes after arriving at the restaurant for my food. The online ordering system doesn't work for this place. Not yet anyway. People who walked in off the street got their food before I did and I ordered online 20 minutes before I got to the restaurant. The staff was working very hard but the system isn't working. After all that waiting and frustration I get my food home and find out it isn't exactly as I ordered it.
Atmosphere: 2
Food: 4
Service: 3
Tammy Murray
I went to Jrecks in Potsdam which used to be my families favorite Jrecks. It's changed!!! I purchased three take out subs. The rolls, onion were old and I asked for oil on side, as contractors wouldn't be eating them until 12. She gave me 1/4 of a small container, which was not enough for 1 sub, let alone 3 whole. I asked for more, and she said we only sprinkle a little. So I had enough. $40 and very poor customer service!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Roast Beef Subs
Floridapirate1
I will never eat at jrecks again. it is a cut rate subway and i'd not eat there either. hotdog bun bread, skimpy meat in the hotdog bun bread, flavorless chili and microwaved fried ravioli. it is also way over priced. while we were there something happened in the kitchen and a profound titrate followed. plus the rude signs everywhere threatening parking fines.... no thanks.
Atmosphere: 1
Food: 1
Service: 1
Susan Rice
Found long blond hair in sun couldn’t eat
Atmosphere: 3
Food: 2
Service: 5
Heath Blastoise
ordered hot boneless wings. Waited about 15 minutes and asked where they were when I realized all the fry baskets were up. All I got was a half apology, a full excuse, and nearly room temperature unsauced popcorn chicken.It takes a lot to make me wish I went to subway but the 3 semi functional adults behind the counter who looked at me standing patiently for 10 minutes like a moron while my food was sitting half prepared in the kitchen have done it.Not sure if I’ll never return to a JReck location or If I’ll end up in the apocalypse and have to seek refuge in one.
I seldom eat at Potsdam jrecks any more because i always seem to be disappointed. The rolls that used to be soft are always hard from either sitting open or are just plain stale. A fresh roll makes the sub, considering the tomatoes, lettuce the little bit ham are none existent, as well as the regular mayo and shakers. I am only posting this because the sub I had tonight was truly the worst sub ever. It was edible only after I broke off most of the roll. I decided to read reviews from other patrons, and read one bad review after another. Don't cover up bad food with new advertisements of a new Jreck's or apologize after a bad review. Fix the problem if you want a 5 star review
Atmosphere: 2
Food: 2
Service: 2
We love subs from here.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Grilled Chicken
This location has gone downhill! I’ll drive the 30 minutes to go to the canton location from now on. At least that one is open when it’s supposed to be open. I understand things happen beyond control, but this location is closed extremely early on what seems like a weekly basis.
good sandwiches and fast service. ??
Atmosphere: 3
Food: 5
Service: 4
good sandwiches and fast service. ??
Atmosphere: 3
Food: 5
Service: 4
Still best sub in Potsdam.
Atmosphere: 5
Food: 5
Service: 5
I went in to grab some dinner with my family and was unfortunate to end up with Joe on the grill. My sub was cold in the middle and very undercooked so I was unable to eat it at all. Now if this had been the first time a mistake had happened with Joe I would be more understanding. The previous month my husband went to grab me a nice grilled sub and observed Joe not fully paying attention. My husband did not want to outright say he was wrong and instead asked him if he had made the sub a grilled chicken. Joe replied yes, twice and then with attitude on the third time. My husband asked as he was handed the sub "Grilled, right?" Joe gave him an annoyed look and replied yes. I opened the sub and it was fried. We brought it in and he never apologized then just as he did not now. Joe does not take the job seriously and will not admit his mistake. Both times he made someone else apologize. Today Emily was the recipient of his attitude. She was fantastic, going above and beyond to try and make things right while still being rudely spoken too in the back. Emily was extremely professional and showed us fantastic respect. 5 Star service from Emily. Joe needs to take time to understand that when you are working with peoples food you must show respect and care a little bit at least. I will come back because hopefully Emily will be there to fill our needs. Should we arrive and Joe is cooking we will leave.
Atmosphere: 3
Food: 1
Service: 2
Your usual reliable franchise sub shop.
The food is always good.
Fast service for a sit down or grab and go.
Atmosphere: 5
Food: 5
Service: 5
Went here last night, The food was okay,the bread is nasty
customer service is poor.i wokeup this morning with a stomach bug. Go figure.
Atmosphere: 1
Food: 1
Service: 1
Quick and delicious
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
The the online ordering system must be very new. It was obviously not working very efficiently at all. It was a busy Friday night and there were many orders and customers. However everyone who called in or submit it an order online had to repeat all of the items that were expected in their order in order to get everything. My sub was not made according to the specs that I submitted online and I waited an extra 25 minutes after arriving at the restaurant for my food. The online ordering system doesn't work for this place. Not yet anyway. People who walked in off the street got their food before I did and I ordered online 20 minutes before I got to the restaurant. The staff was working very hard but the system isn't working. After all that waiting and frustration I get my food home and find out it isn't exactly as I ordered it.
Atmosphere: 2
Food: 4
Service: 3
I went to Jrecks in Potsdam which used to be my families favorite Jrecks. It's changed!!! I purchased three take out subs. The rolls, onion were old and I asked for oil on side, as contractors wouldn't be eating them until 12. She gave me 1/4 of a small container, which was not enough for 1 sub, let alone 3 whole. I asked for more, and she said we only sprinkle a little. So I had enough. $40 and very poor customer service!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Roast Beef Subs
I will never eat at jrecks again. it is a cut rate subway and i'd not eat there either. hotdog bun bread, skimpy meat in the hotdog bun bread, flavorless chili and microwaved fried ravioli. it is also way over priced. while we were there something happened in the kitchen and a profound titrate followed. plus the rude signs everywhere threatening parking fines.... no thanks.
Atmosphere: 1
Food: 1
Service: 1
Found long blond hair in sun couldn’t eat
Atmosphere: 3
Food: 2
Service: 5
ordered hot boneless wings. Waited about 15 minutes and asked where they were when I realized all the fry baskets were up. All I got was a half apology, a full excuse, and nearly room temperature unsauced popcorn chicken.It takes a lot to make me wish I went to subway but the 3 semi functional adults behind the counter who looked at me standing patiently for 10 minutes like a moron while my food was sitting half prepared in the kitchen have done it.Not sure if I’ll never return to a JReck location or If I’ll end up in the apocalypse and have to seek refuge in one.
Atmosphere: 4
Food: 3
Service: 1
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