I've seen a lot of negative reviews on this location but I've never had an issue.
Service: 5
Catherine Hilary
Good customer service goes a long way! Dogs are treated better than I was this morning at Dunkin' around 6:30 a.m. I'm incredibly disappointed in how I was treated today. I even had to call the police—not because of my situation, but because someone spat on my car. What a disgusting act!
Let me provide some background about myself; not that you should care, but here it is. I've stopped eating fast food due to higher prices, yet I remained a devoted customer of Dunkin' Donuts because of their coffee. However, after today, I'm terrified to drink Dunkin' coffee. The incident I experienced should never have happened. The cup I received was defective, with a faulty lid. I'm in so much pain, and even though it's past noon, I’m still feeling the effects of this early morning incident.
On December 2, 2024, I purchased a medium-sized coffee, a croissant, and three munchkins at Dunkin' on Main Street, just as I have been doing for the past six months. I've also bought coffee from other Dunkin' locations without any issues until now. After receiving my coffee, I got into my car and hadn’t even reached two blocks before the cup spilled all over me. The coffee burned my stomach and thighs. If there had been another car in front of me, it could have seriously endangered my life!
I drove back to the Dunkin' Donuts store to file an incident report, but they told me they had no such report available. I demanded to speak with a manager. When "Cameron" finally approached me, it was clear she had just woken up. I was extremely disappointed that this shift leader had no information about how to obtain an incident report and showed no remorse for what happened. There was no apology or assistance offered.
I got the manager's contact information and left the store to head straight to the hospital since my entire body was burning. As I was leaving, someone spat on my car, prompting me to call the police. The officer informed me that there was nothing they could do, suggesting it might have been retaliation for reporting the incident. They advised me that management should look into it. This has been the worst day ever!
The doctor told me to stay home for two days and prescribed medication for the pain.
I promise myself that I will never drink Dunkin' coffee again due to the lack of care and empathy shown by the shift leader regarding my health and well-being after this horrific experience.
Management, PLEASE HELP!
Atmosphere: 1
Food: 1
Service: 1
Alejah Daniels
They got my whole order wrong hair floating in my hot chocolate
Service: 1
James Maher
Make sure they put your lid on fully or else you might spill your coffee all over your breakfast that you just bought and now you get nothing.
Atmosphere: 1
Food: 1
Service: 1
Mark Well
I love the fall flavors!
Atmosphere: 5
Food: 5
Service: 5
Peter Slingerland
Good service
William Albino
I visit this establishment several times a week and their customer service is always on point, the coffee is always Hot, iced coffee is always tasteful, and the donuts and sandwiches are damn sure delicious ??
Maria-Theresa Gaudiosi
Not terrible, but also not great. I come here as it is closest to my workplace for my morning coffee. However, anytime I order ahead, my order is usually missing something. If i order a cold brew with cold foam, the cold foam is forgotten. If I order an avocado toast with bacon, the bacon is forgotten. However, the workers are usually polite and are quick to fix the issue.... just sets me back a little if I am on my way into work. I hate to sound like a Karen.... I understand it is busy, and it's not that big of a deal, just wish there was a little more attention to detail.
Also, this Dunkin' is the heart of the City of Poughkeepsie, so don't be surprised to be bombarded by loitering people asking for money or "wanting to talk".
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Bagels, Muffins, Iced Latte
Joshua Renzo
Went to get a donut on my way to work and thought I was going to enjoy it, but I open the bag and they were thrown in there. Yes not expensive but wish I could have gotten to fully enjoy what I paid for. Never again.
Very slow service , they are taking online orders over in person purchases , waited 20min for a black coffee ( that was cold - should have been hot ) do yourself a favor and drive on past this place .
Service: 1
Latanya Beavers
They will not work with you. The supervisor was horrible. He was rude, disrespectful and racist. I asked to pay for extra milk which I have done at other Dunkin’s and the ladies at the counter said yes. He return my money for my order and stated we don’t do that and I can’t jhelp you. I will never go there again. Poughkeepsie Dunkin is horrible. Never go there.
Atmosphere: 1
Food: 1
Service: 1
Ann Gross
I love the Dunkin donuts it's almost always not crowded, but yet never empty which is a good sign LOL service is very fast very fast actually. And they are all very kind there and I like the little seating section
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Wake-Up Wrap - Bacon Egg and Cheese, Bagels, Muffins, Coffee Roll, Strawberry, Caramel Iced Macchiato, Everything Stuffed Bagel Minis, Dunkin' Refreshers, Sourdough Breakfast Sandwich, Grilled Cheese, Assorted Half Dozen or Dozen Donuts, Croissant, English Muffin, Munchkins Donut Hole Treats, Egg and Cheese, Iced Latte
Jake Poskitt
The staff was friendly and the donuts I got were good and my frozen hot chocolate was good.
Food: 4
Service: 4
PAUL Peffers
Hi, been going there for many years. Great customer service very
F Dunkin Buy Local
I've seen a lot of negative reviews on this location but I've never had an issue.
Service: 5
Good customer service goes a long way! Dogs are treated better than I was this morning at Dunkin' around 6:30 a.m. I'm incredibly disappointed in how I was treated today. I even had to call the police—not because of my situation, but because someone spat on my car. What a disgusting act!
Let me provide some background about myself; not that you should care, but here it is. I've stopped eating fast food due to higher prices, yet I remained a devoted customer of Dunkin' Donuts because of their coffee. However, after today, I'm terrified to drink Dunkin' coffee. The incident I experienced should never have happened. The cup I received was defective, with a faulty lid. I'm in so much pain, and even though it's past noon, I’m still feeling the effects of this early morning incident.
On December 2, 2024, I purchased a medium-sized coffee, a croissant, and three munchkins at Dunkin' on Main Street, just as I have been doing for the past six months. I've also bought coffee from other Dunkin' locations without any issues until now. After receiving my coffee, I got into my car and hadn’t even reached two blocks before the cup spilled all over me. The coffee burned my stomach and thighs. If there had been another car in front of me, it could have seriously endangered my life!
I drove back to the Dunkin' Donuts store to file an incident report, but they told me they had no such report available. I demanded to speak with a manager. When "Cameron" finally approached me, it was clear she had just woken up. I was extremely disappointed that this shift leader had no information about how to obtain an incident report and showed no remorse for what happened. There was no apology or assistance offered.
I got the manager's contact information and left the store to head straight to the hospital since my entire body was burning. As I was leaving, someone spat on my car, prompting me to call the police. The officer informed me that there was nothing they could do, suggesting it might have been retaliation for reporting the incident. They advised me that management should look into it. This has been the worst day ever!
The doctor told me to stay home for two days and prescribed medication for the pain.
I promise myself that I will never drink Dunkin' coffee again due to the lack of care and empathy shown by the shift leader regarding my health and well-being after this horrific experience.
Management, PLEASE HELP!
Atmosphere: 1
Food: 1
Service: 1
They got my whole order wrong hair floating in my hot chocolate
Service: 1
Make sure they put your lid on fully or else you might spill your coffee all over your breakfast that you just bought and now you get nothing.
Atmosphere: 1
Food: 1
Service: 1
I love the fall flavors!
Atmosphere: 5
Food: 5
Service: 5
Good service
I visit this establishment several times a week and their customer service is always on point, the coffee is always Hot, iced coffee is always tasteful, and the donuts and sandwiches are damn sure delicious ??
Not terrible, but also not great. I come here as it is closest to my workplace for my morning coffee. However, anytime I order ahead, my order is usually missing something. If i order a cold brew with cold foam, the cold foam is forgotten. If I order an avocado toast with bacon, the bacon is forgotten. However, the workers are usually polite and are quick to fix the issue.... just sets me back a little if I am on my way into work. I hate to sound like a Karen.... I understand it is busy, and it's not that big of a deal, just wish there was a little more attention to detail.
Also, this Dunkin' is the heart of the City of Poughkeepsie, so don't be surprised to be bombarded by loitering people asking for money or "wanting to talk".
Atmosphere: 2
Food: 4
Service: 4
Recommended dishes: Bagels, Muffins, Iced Latte
Went to get a donut on my way to work and thought I was going to enjoy it, but I open the bag and they were thrown in there. Yes not expensive but wish I could have gotten to fully enjoy what I paid for. Never again.
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Very slow service , they are taking online orders over in person purchases , waited 20min for a black coffee ( that was cold - should have been hot ) do yourself a favor and drive on past this place .
Service: 1
They will not work with you. The supervisor was horrible. He was rude, disrespectful and racist. I asked to pay for extra milk which I have done at other Dunkin’s and the ladies at the counter said yes. He return my money for my order and stated we don’t do that and I can’t jhelp you. I will never go there again. Poughkeepsie Dunkin is horrible. Never go there.
Atmosphere: 1
Food: 1
Service: 1
I love the Dunkin donuts it's almost always not crowded, but yet never empty which is a good sign LOL service is very fast very fast actually. And they are all very kind there and I like the little seating section
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Egg and Cheese, Wake-Up Wrap - Bacon Egg and Cheese, Bagels, Muffins, Coffee Roll, Strawberry, Caramel Iced Macchiato, Everything Stuffed Bagel Minis, Dunkin' Refreshers, Sourdough Breakfast Sandwich, Grilled Cheese, Assorted Half Dozen or Dozen Donuts, Croissant, English Muffin, Munchkins Donut Hole Treats, Egg and Cheese, Iced Latte
The staff was friendly and the donuts I got were good and my frozen hot chocolate was good.
Food: 4
Service: 4
Hi, been going there for many years. Great customer service very
Atmosphere: 5
Food: 5
Service: 5
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